- 609 Topics
- 1,699 Replies
Following recent "repairs" to the cell tower near my residence, the signal strength and service quality in my immediate community have significantly deteriorated, rendering the situation unacceptable. Despite numerous interactions with Cricket's customer service team and visits to the Cricket store, the blame continually shifts to my phone, which was functioning flawlessly prior to the tower adjustments. While following Cricket's instructions, including network resets and SIM card reinsertions, the issue remains unresolved. Notably, leaving my community results in a consistent 5-bar signal and high-speed 5G connectivity, leading me to believe that my phone is not the root cause.Moreover, this problem has similarly impacted my next-door neighbor, also using Cricket, and another neighbor down the block, who is an AT&T customer. Coincidence? I think not.Despite my repeated emphasis on the alterations made to the cell tower, Cricket representatives have dismissed my concerns, asserting
I’ve repeatedly been calling and texting Cricket about your HORRIBlE CUSTOMER SERVICE, and your inability to fix situations when they arise. My last straw with you guys is that you’ve been unable to give me a clear answer as to why I’m unable to pay my bill online and force me to go into the store to pay my bill and force me to pay a $4 convenience fee when I go into store. You don’t even have to response or have to give me a b.s credit it really don’t matter. I do appreciate what some have tried to do to make up for this ridiculous pattern that cricket has with them it’s the same thing over and over with you guys.
I am so sick of getting system updates!! Every time it happens, I lose information on my phone, all of my settings go haywire,and I wind up with apps and games that I didn't install. Plus the after the last one, my bank account was hacked as soon as the phone rebooted. If I wanted to update my Android version, I would purchase a different phone. The beginning of the week was Android S, and now less than a week later, Android 13 ?!?! I have turned off the auto update, but I can't get rid of the notification. On my last phone, I had auto update turned off, but it didn't work. Is there a way to make Cricket stop trying to force these updates?? I have to use this phone for business too, and it is a lot of trouble when I lose information.
Hi, I got my new cricket wireless LG Stylo 3 two days ago and am getting used to it. I've never had an Android phone before. I have three problems going on right now:1. When I started my phone, I noticed that I had a TOOLS folder. Then this morning it disappeared. I can't find it anywhere.2. Being a Mac person, I went to create a new tool folder and then I noticed that I can't move my apps around at all. They are stuck in one place so I couldn't move anything and I was unable to create any folders. What to do? And why did the TOOLS folder disappear? They must be related.3. And lastly, I am unable to set up visual voicemail. It starts to and stops in the process. Any help is much appreciated. Thank you, Martha
Why haven’t I had any service in my area and surrounding areas. My family and friends who also have cricket and at&t have been deal with no service since Friday. We live wilder and other surrounding areas and having no service. Can you guys please fix whatever is going on with that cell towers please
On Oct 14 I paid my bill in store $139 . On Oct 15 I added a line and changed my plan to the 4 lines for 100. I paid another 45 to start thithis plan etc. On Oct 16 I called because I got to thinking i should have a $39 credit at least. I was told no $18.99 was my credit, initially. Then the rep "researched my account" I was told I was being charged $20 for hotspot on two lines. He could remove that and credit the $20 back. I told him yes because I didn't even know I had hotspot and do not need it as I have wifi at home. He removed and said my bill for Nov would be $60 and some change. I looked today to pay my bill and it still only showed 18.99 credit. I called customer service. I was put on hold then hung up on. I called back and once sent to a rep I was automatically hung up on. I called back two more times and on the fourth try I spoke with someone who informed me I was pretty much out of luck they don't refund hotspot. (Had I been told this initially that would have been fine) I c
I have 4 lines on my account, & all of them have been without service for 24 hours. I tried to chat with support and was told that the reason for no service is a damaged tower, but my neighbor has Cricket & she has service. Is anyone else having the same issue? I got the feeling the agent I chatted with didn't know what the hell they were talking about.
I have owned a Samsung Galaxy Halo phone for several years and all that time I had WiFi Hot Spot access for which I paid an extra fee. Recently I changed to the "Unlimited & 15GB Mobile Hotspot" plan and suddenly lost WiFi Hot Spot access. I called the customer several times and asked why my WiFi Hot Spot was cut off. They told me that I lost access because I change plans and the Hot Spot would not work with the Galaxy Halo. I asked then to be switched me back to my old plan and they told me that could not be done. They proceded told me that my only recourse was to purchase a new phone. Told them that I paid a lot of money for my Galaxy Halo and expected it to provide WiFi hot spot access. I explained to them that it was ILLEGAL to charge me for WiFi Hot Spot access and not provide that service. Only after that remark did they offer to give me credit. CAN ANYONE PLEASE HELP ME RESOLVE THIS ISSUE?CAN ANYONE TELL ME HOW TO ACCESS A PERSON AT CUSTOMER SERV
The topics here are all about selling. Hey we don't have service since 1/8/20. On 1/9 I called and spoke with Ana since she acted like she had no clue about anything I asked for her supervisor. I spoke with Ingrid who told me that service would be fully restored on 1/9/20. Well, it has NOT been restored. This is a huge inconvenience as I don't have a phone while driving or when not with another company's Wi-Fi. Even from my home Wi-Fi or another company, the calls are either very bad or dropped unexpectedly. We MUST be fully reimbursed for this mess! If I wasn't so busy with so much I would take the time to find another phone company.. Cricket is very messed up.
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