- 609 Topics
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Hello,I have a Samsung A52. The last couple of days I am having an issue in certain areas of town, including my job. I cannot get a 5G connection. In fact many of the apps, including the app store say “no internet connection” and my browser often states that I have no internet connection (but then the page appears). The No connection/poor connection is annoying as I am paying for unlimited service. I do turn on Wi-Fi at home but not at work. I would like to know if you are upgrading something in the area, so maybe that is causing my service disruption? Or is the phone I bought not good enough anymore?
Will cricket core plan work with an unlocked and compatible 4G router? I want to temporarily use the mobile data included in the plan. My phone’s broken and I can’t replace it as of this time. But I badly need to use mobile data / hotspot to connect to family and friends using my laptop. Anyone knowledgeable on this? I don’t want to upgrade to the Simply data plan that’s $55/month.It’s too expensive.
My wifi callling stopped working at 3pm yesterday. I went through troubleshooting with Cricket for 2 hours yesterday until they finally told me that others have reported issues with wifi calling and it seems to be on Cricket’s side. They told me to check with them again in the morning if it is still not working. I tried talking to them again...they tried going through troubleshooting AGAIN and I explained that I was told this is a Cricket issue. They said that they don’t have report of other customers with this issue. OH MY GOD. I just want to know when my wifi calling will be working as that is the only way I can make/receive calls and texts while at home AND at work. Has anybody else had an issue with wifi calling not turning on since yesterday?
With being a Loyal Cricket Wireless Customer, and knowing in my working conditions things happen. I opt in for insurance from day 1. Keeping it til here recently, due to new found knowledge. As per my insurance my repair (“I still have the paper literature saying this”) should ONLY cost $40 and be same day. Now upon my attempt to file my claim, is where the truth hit me. No my repair would not be same day, nor the cost be what was Verbally and Printed on the literature. The quoted price was $75,without same day repair. For what I’ve paid into my insurance over the time of having service through yal. Now yal hit people with this,do yal (Cricket Wireless *CW) realize…. For that $75, any ATT Serv phone can be bought at a more convenient loacation. No wait time or anything, and be used. This has gone to show me yal honestly don’t care about customers. As well that y’all will do anything to get these said customers HARD EARNED money. Yal know this Insurance is HOT GARBAGE,nothing but a MONE
In the US 2-1-1 is an essential community services number and my county public health department uses this for scheduling appointments. There isn’t another number to call. When I dial it I always get a cricket response, “The service you’re calling is not available from this location. If this is an emergency, call 9-1-1.” I’ve then had friends who use different phone services call to make appointments for me. This has happened multiple times. Can any US-based cricket customers confirm if they’re able to successfully call 2-1-1, OR if they get the same message it’s unavailable and to call 9-1-1? Is this just not supported by the network? Thanks!
I just discovered that I can use mobile hotspot and usb tethering to provide internet to my tv and my computer and possibly even the router when AT&T's internet is down. I just went through several days without internet, never knowing my phone’s hotspot would give me the internet access I need. Never again. This is awesome.
Every day I work during the day my cell phone periodically keeps losing service at work. When I check the coverage map their shouldn’t be any drop in cell phone service but it keeps happening. It usually doesn't fix it self until I am about 5 miles to home. I need to know if this is a phone issue or service issue, thanks.
So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act
When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.
Moving to remote area . No Satatlite signal for WiFi No cable . People there now are using phone to do all their internet connections . Have strong phone signal . Can I tether a cricket phone to my computer ; so I have a bigger screen to work from. Hoping for a limitless wireless plan . Area code 21561 .
I’ve been using the visual voicemail for quite some time. For some reason it has disappeared from my phone. I tried to reset my password. There is no reset password icon. The only button available is call voicemail. When I called voicemail, it says the voicemail box has not been set up. There is no way to click set up voicemail. I have an iPhone XVenture.
We are in need of emailing a cricket subscriber with conversion to text for team communications. I have tried many combinations of what is presented here and on the web searches. please give me an an example with the made up number of 555-123-4567.for example: SMTP:XXXXXXXXXX@mms.cricketwireless.netThanks
I tried adding more hotspot yesterday with the app and it wouldn't let me, but the app is finicky so I tried using the website, but it ended up taking my whole Hotspot off. I am beyond ticked right now. And now I'm trying to add it back on and it's saying pending changes so we can't let you make any changes. This is ridiculous.
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