Service Features

  • 550 Topics
  • 1,548 Replies

550 Topics

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CLINTC70Extra
asked in Service Features

Advanced messaging

So I have a cricket account on which both me and my girlfriends phone is on the plan we use advanced messaging to text.So I noticed some strange things in her messages coming to me so I clicked on view details and it said reply to send her only and I click on that and it gave me a number of 62629.So when I tried to send a text message to that number it said I had to enter a valid 10-digit phone number.Also when I call her her calls are getting forwarded to her voicemail but it is a local 918 number where we live and I know that our voicemail numbers start with area code 317How can I find out who this other person is attached to this phone or is there another phone tied to her phone? 

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1 year ago
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ddgeorge718Extra
posted in Service Features

phone comparisons

which is the better phone Motorola Moto e5 Supra or LG Stylo 4

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4 years ago
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rnmikeyPaparazzi
posted in Service Features

Crickt phone reactivation

When we buy new phones we keep the old ones (that still work) and put a couple off to the side just recharging occasionally. My question is can we reactive one of our old cricket phones on another one of our lines if needed or does it need to be the same line? I would think since it's a cricket phone it can be any line but just wanted to check. And yes, I'm sure there would be an activation fee but still the best deal for five phones I've found. Thanks.

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3 years ago
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aiyaya81716Extra
posted in Service Features

Damage old sim card

If my sim card is damaged and it is not recognize to any phone, can I request a free sim card from Cricket for replacement? 

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3 years ago
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aiyaya81716Extra
posted in Service Features

Damage old sim card

If my sim card is old and got damaged and it is not recognize to any phone, can I request a free sim card from Cricket for replacement?

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3 years ago
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milkmanjrExtra
asked in Service Features

Outage

In New Martinsville WV 26155 area without cell service. It’s been over 12 hours. We would like to know what’s going on. Email me!!!!

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8 hours ago
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Katjane720Extra
posted in Service Features

Data

I clicked the add 1gb for $10, 1x, but it wants to upgrade me to the $39 plan. Can I just add data 1x?

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3 years ago
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eameamExtra
posted in Service Features

Good reps at Cricket , are RARE and they should be rewarded!!!!!!!!!!!!!

Good reps at cricket are hard to find. Here is my 2 day experience (Wasted time about 6 hours total, 4-6 terrible service people, and 2 GREAT service people. 1. Website features are terrible, so self service is virtually impossible (you need a new program team, as others are complaining as well). 2. I call cricket customer care, and get put on hold for 20 minutes, I get a person with a strong accent, making it impossible to communicate. She transfers me and the call drops. 3. After two more failed attempts , I get a service rep that tells me I have to go to the store where I purchased the phone to get help. 4. I drive all the way down to the store, and the store rep tells me he can not help I have to go back home and call cricket . 5. I call cricket customer care .. I again get connected. Woman named Alexandria answer the phone and claims she can not hear me?? I try and speak for 5 minutes.. and she then says  - I am hanging up the phone due to inability t

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2 years ago
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Terecita5Extra
posted in Service Features

Screen overlay

How do you turn over a screen overlay?

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4 years ago
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MrMachadoExtra
posted in Service Features

International calls - What do, you have to do to be able to call someone in Dubai, UAE?

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2 years ago
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4047974813Extra
posted in Service Features

Cricket rates

It seems like cricket come up with new charges every month. I pay $60 a month for unlimited data. I pay my bill now i see some faulty note on the data plan that says unlimited deluxe data or some bull is $72. Its starting to look like cricket is getting greedy. Now my data runs slow. Really slow. But its supposed to be unlimited data. A rip off

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2 years ago
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Daniel2019Extra
posted in Service Features

Service

Dose any body have one Referrals

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3 years ago
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vasabunExtra
posted in Service Features

Help with the choice of fieldwork software

Hello!Help me please if u can! I want to start a field work business. High-quality software significantly increases business efficiency.The main criteria are convenience, a wide range of tools, and price.I know that many pest control companies fieldworkhqI basically stopped at it, tell me if you know something else about it. Or maybe if you used it.Thanks in any case!

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2 years ago
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kselgadoPaparazzi
posted in Service Features

Cricket is a Joke

The list of issues I have with Cricket keep growing by the day. Cricket tells me that my BYOD phone is not compatible with the hotspot feature, yet every month since April 2020 I have used hotspot. I called on 10/08/2020 to add an extra 15GB hotspot to my line. The representative allowed me to pay $10.00 and then told me my phone isn't compatible, and the $10.00 would be a credit on my account. I then had to place a complaint with the BBB and after a month someone from corporate refunded the $10.00, however, in doing so they caused my account to be suspended. I used the $10.00 and only paid $100.00 toward my bill that was due on 10/22/2020. On 10/28/2020 Cricket stated they refunded the $10.00 to my account which my bank account only shows a reversal of $0.00. My phone lines were disconnected without notice during a hurricane. I was left with no service for hours until I called the automated phone line and activated bridge pay. I did not have to make any payment to activate bridge pay.

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2 years ago
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yokin128Extra
posted in Service Features

I believe I found a fix to a Cricket network issue!

ANYONE HAVING INTERNET CONNECTION ISSUES, I BELIEVE I FOUND A FIX!Skip to TL;DR if you're just wanting the fix.If you're with Cricket, open letter for you at the bottom.Don't know if anyone else has had this issue, but the last few months I've been having some connection issues. Assumed it was because of my cheap J2 Pure that was the issue so I ignored it thinking nothing could be done until I could replace it. I upgraded to a 2020 5G Galaxy A51 with a new SIM ten days ago and this problem persisted.I could be streaming YouTube or Spotify in the background and at random times one or two apps just completely "lose connection" while the others continue working showing 4G/WiFi.Facebook, YouTube, Google Chrome, Firefox, messenger, one or two of them will just completely lose connection for five to ten minutes randomly while the others continue working and nothing I did would bring them back online.Not closing, not force closing, not rebooting.Started suspecting an issue with Cricket since

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2 years ago
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TuskersExtra
posted in Service Features

POSITIVE REVIEW FOR KATIE B

This is my Positive Review for Katie B at 3686 Airport Blvd, Mobile 36608 I've been dealing with Ms. Katie since the middle of Covin 'crisis' when my original cricket store closed, the one nearest to me.  I found Katie B's store and walked in with an attitude.  She managed to calm me down and ever since, I've had a very copacetic relationship with her.  She has been SO EASY to work with.  VERY pleasant, VERY professional, and VERY kind! As much as I hate to pay bills, she's managed to help me every time and I think one day, she'll be selling me a smart phone and help me to use it!  **One time, I left my phone there and It was there the next day I picked it up.. She just laughed at me.  I think she's great and I hope she stays on at Cricket a long time!Thank you Ms. Katie B!  I truly appreciate you! Sincerely,Tracy Petersen. :)

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2 years ago
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chrs12Extra
posted in Service Features

Lost call and voicemail

I was listening to a voicemail yesterday and suddenly heard "deleted". Strange that the call is not in All Logs. When I listen to 'erased messages' - it's not there. It was extremely important.

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4 years ago
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ekavanaughExtra
posted in Service Features

questionable store relocation

Our local store just relocated to a strip mall that is not visible/in an area I would not have sent my mother alone to open her Cricket account.  I also went during store hours and the lights were off and lock on the door. I am already a customer so brought my mom over online, but where can I give Cricket feedback about this new store?

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2 years ago
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StevefromtheburbsExtra
asked in Service Features

lte service is so slow sonce 5g came to town

Back before 5G, the lte service was so fast in most places, and okay in others.  Nowadays lte service is horrible, so slow to tune of 1-4mbps downloading.  Upload is like 1mbps.   I know, reset network settings.  Be close to towers.  Use fast phone.  Have plan with high speed rating, which I have.  Nothing solves issue.   Seems I’m not alone as I browse this forum.  How many others experiencing this same issue?  I’m in the Philadelphia suburbs and sometimes had speed of 70mbps downloading before 5G came around.  This seems like I’m paying for no -throttling and yet am throttled at less than the throttled speed.  Been this way for months now.  Considering switching to another carrier to get faster speeds and a new 5G phone, which seems to be the end game AT&T and Cricket seems to want.  

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1 year ago
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Hubbey12Extra
posted in Service Features

Discounts

Hi!Where can I found more information about Cricket discounts? AARP or anything? Maybe there.

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1 year ago
khanone4u
khanone4uPaparazzi
asked in Service Features

7G & 8G

Hi People I am IT graduate researching on technologies as global world living in digital Ara used in daily routine please share studies, innovations, creative material become a civilized nation moving towards cloud based datacenter technologies for next generations networks covering communities live around world with different race,cultural,faith,deedsSOPHOS,VM Ware, SINFORS,MAC OSX Snow leopard server, Next Generation Networks,7G & 8G,Solar energy Business ApproachThanking you

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khanone4u
1 year ago
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paulscudocrickeExtra
posted in Service Features

My email

My email on my Nokia Lumia 530 stopped working and I can't get it to work. Can anyone help me? Thanks

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4 years ago
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steven.dExtra
asked in Service Features

Pausing payments while at Army Basic Training

I will be leaving for Army Basic Training in the next month and am wondering if Cricket Wireless offers an option to halt payments for the duration of my training period. Basic Training is 10 weeks long (12 with processing) and I will not be able to access my phone during so. I do not wish to cancel my plan, but do not want to continue to pay for wireless service I will not use. Thankyou for any responses in advance.

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1 year ago
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Savannah90Paparazzi
posted in Service Features

Service

Why haven’t I had any service in my area and surrounding areas. My family and friends who also have cricket and at&t have been deal with no service since Friday. We live wilder and other surrounding areas and having no service. Can you guys please fix whatever is going on with that cell towers please

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3 years ago
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TerijoExtra
posted in Service Features

Promo codes

When I enter my promo code it says it’s invalid. It was cricket wireless verifiedcreupc2n

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4 years ago

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