Service Features

  • 569 Topics
  • 1,608 Replies

569 Topics

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ancka36Extra
posted in Service Features

Hot spot fee 10$ paid and not accounted on my account

HiMy hot spot isn’t working and when I checked my account balance I noticed that even if my husband payed the extra 10$ they are not accounted on my balance/account. How do we solve that problem? I tried to call, nobody answered only the authomatic machine which is returning me on the start, I went to a selling point and the guy at the store directed me again on line and on lind on the automatic phone machine... I will loose my mind. Can you help?

1
BillyM_Cricket
4 years ago
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Hunter1Extra
posted in Service Features

Can i use my phone even though im still making payments on it to At&t

I'm still paying on my phone with at &t. Can I still keep #

1
BillyM_Cricket
4 years ago
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ToddOPaparazzi
posted in Service Features

Adding phones

I have a niece who has struggled financially and I would like to pay for her and her 3 kids phone and service for a year. They currently have ATT which just got shut off do to lack of payment. My question is what would be best. Keep my phone as a single line and open a new account in her name with 3 phones or add her 3 phones to my account? Any suggestions Todd O

3
Grod_Cricket
4 years ago
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grizandamyExtra
posted in Service Features

Need to access cricket SMS while traveling

I am traveling overseas (Middle East). I have Cricket and I know that there is no international plan overhere. However, my phone is dying and I need to transfer to a new phone. However, in order to transfer Whatsapp and other apps, I need to access SMS to get the security code the apps send. How can I do that? Thank you

1
BillyM_Cricket
4 years ago
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chrs12Extra
posted in Service Features

Lost call and voicemail

I was listening to a voicemail yesterday and suddenly heard "deleted". Strange that the call is not in All Logs. When I listen to 'erased messages' - it's not there. It was extremely important.

0
C
4 years ago
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BasmartExtra
posted in Service Features

lost phone/call forwarding

I Lost my phone can cricket call forward my calls to my other phone on same account? Or set up my voice mail 

0
B
4 years ago
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Kevinmc16Extra
posted in Service Features

Hot spot

I was told that after I used my 10g hotspot I could add another 10g for 10$. Having trouble figuring out how to do that. If I was lied to, I'm gonna raise holy hell, considering it's the reason I switched to cricket.

0
K
4 years ago
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safeExtra
posted in Service Features

Chat isn't working on Cricketwireless.com

The Chat facility isn't working on the Cricketwireless.com website.The chatbot doesn't recognize my question, and when I click the 'chat to a live agent' button nothing happens.I would like an email address to email Cricket Wireless.Can you help me please ?

0
S
4 years ago
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KsaweryExtra
posted in Service Features

Hotspot doesn’t turn on

Hey,I got a cricket phone called cool pad, I got me an unlimited data plan for $60, and I added a hotspot feature for $10. I cannot turn on the hotspot on the phone, I just get a message that I should look up how to set it up online. I do own an IPhone and switched my card over to the iPhone, but unfortunately I cannot turn on the hotspot as well. Any ideas?Thanks

1
Marlena_Cricket
4 years ago
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BguffPaparazzi
posted in Service Features

customer service

thank you so much cricket for not having 24 hour support.  thank you so much for only having an address in california to address my concerns to.  thank you so much cricket for after 6 years of service, failing me so greatly.  thank you so much for my last month of service with you, although, i think you know i can find comparable service and probably even cheaper.  you have no idea what problems this one night has caused for me.  to show my bill as owing nothing, but still service is suspended.   I have no ability to contact family.  i have no ability to let anyone know she has passed.  i have no ability to contact her family.  i had to borrow a strangers phone, and as the number was unrecognized at 2am... no one answered.  thanks again.  i will enjoy our last 30 days together as i scope out new providers.   thanksformer subscriber

1
M
4 years ago
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losgood511Extra
posted in Service Features

Why doesn't my phone display incoming calls

For some reason my phone isn't displaying my incoming calls. I'm unaware that I missed a call until I look at my call log. I don't know what's wrong in my settings, HELP PLEASE!

1
D
4 years ago
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natmac3Extra
posted in Service Features

HTC10 ported from Sprint, cant connect to Cricket Mobile Data or receive calls or voicemails.

I can call out but nobody can call me. Inbound calls immediately get a message saying my voicemail has not been setup, and my phone never rings. I get no mobile data connection at all. I have used online support topics, verified my IMEI is compatible, spoken to a dozen phone support people at Cricket, reset Network Connections and verified correct APN settings, been to Sprint and called Sprint to verify my device was properly unlocked. Nobody can tell me why my Cricket service does not work. I paid for service I cannot use. This is beyond frustrating and I am very annoyed with the lack of solutions to what shouldnt even be an issue.

1
T
4 years ago
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RicardoExtra
posted in Service Features

Hot spot

Why idol 3 is not allowed x hot spot?

1
U
4 years ago
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paulgartmanExtra
posted in Service Features

No service in Nothern Arizona. Any roaming features available?

0
P
4 years ago
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rbPaparazzi
posted in Service Features

VOLTE BYOD

Does Cricket ever plan on providing HD/VOLTE voice calling for BYOD devices?  I am specifically talking Pixel 2?

3
H
5 years ago
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cjamesExtra
posted in Service Features

Texting

Is there a way to send a message automatically for when the phone is off?I would like to let clients know I am out of reach until tomorrow when they text me. Is that possible?I leave my cell phone at work and would like to let them know when I am unavailable.

0
C
5 years ago
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sabulous1Extra
posted in Service Features

Slow texting

Our family plan has only used  .01 and .04 and .06 data yet when I voice text I have to wait, long after I say something, for it to actually fill in the words. Why?

0
S
5 years ago
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wocasio1213Extra
posted in Service Features

Insurance

I want to take out the insurance

1
A
5 years ago
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allstarguyExtra
posted in Service Features

Cricket Visual Voicemail app

Will not refresh or reconcile after listening/clearing and saving voicemails over the phone. Visual transcription works occaisionally, however audio of voicemail file will not play even after hitting the play button

1
R
5 years ago

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