Service Features

  • 610 Topics
  • 1,701 Replies

610 Topics

C
ChiconkyExtra
posted in Service Features

Blocked text and calling

I've tried calling and texting and it all works except for one contact In my phone. Only one contact won't let me call or text through

1
BillyM_Cricket
4 years ago
C
CharleneliuuuExtra
posted in Service Features

Change the phone number to specific number

I currently have the 5 line family plan. We don’t use all of them and I decided to give one to my friend. She is currently with T-mobile and she wants to keep her phone number. How should I do it?

1
J
4 years ago
D
dsny1Extra
posted in Service Features

Constant disable of wifi on lg fortune 2

This seems awfully shady. My home Wifi continues to disable on my 5 day old fortune 2. No problem with any other devices at home. I enable on my phone and even in the middle of a task it turns off and I get a "no internet available" message. This happens both when mobile data is on or off. If it is on then I am unknowingly using my data allotment. Cricket should do something about this issue because it seems to be happening to not just LG fortune but other phones as well. I feel I will be forced into the unlimited plan as to not go over my data allotment.

2
I
4 years ago
D
ddgeorge718Extra
posted in Service Features

phone comparisons

which is the better phone Motorola Moto e5 Supra or LG Stylo 4

0
D
4 years ago
T
TerijoExtra
posted in Service Features

Promo codes

When I enter my promo code it says it’s invalid. It was cricket wireless verifiedcreupc2n

0
T
4 years ago
J
jakedreynoldsPaparazzi
posted in Service Features

Wi-Fi calling data ports

What data ports need to be open at the firewall to pass traffic for Wi-Fi calling?

3
S
4 years ago
T
TrucmaiExtra
posted in Service Features

Could not activate cellular data

My dad is having trouble his phone says 4G but he can’t use any apps he only can call and receive calls. I have try resetting network, plane mode, taking sim out and in, switch the cellular button on and off. Nothing is working and I'm pretty sure if I go to the cricket store they can't do anything about it. I need helpppppo

1
BillyM_Cricket
4 years ago
M
mwadeExtra
posted in Service Features

WiFi calling

I purchased a Galaxy Halo about 6 months ago and received a text from Cricket stating it was eligible for WiFi calling. I have not received the update yet for this. Any idea when it will be updated? Some places I travel to I really need WiFi calling.

2
T
4 years ago
W
WildezQueenExtra
posted in Service Features

Promo codes

How do I apply a promo code to my account

6
8
4 years ago
S
shipper50Rising Star
posted in Service Features

Blocked number going to voicemail

I have gotten 3 calls in 2 days from a spam caller, that has gone to my voicemail saying for me to get a refund call the above number. I have it blocked, but it still goes to my VM?

5
Grod_Cricket
4 years ago
A
AlexExtra
posted in Service Features

NO CELL SERVICE IN MY NEIGHBORHOOD FOR A WEEK NOW

Last week something happened to my cell service. Support has not been able to help us. We have 4 phones on 1 plan. 2 phones with similar numbers work fine. The other 2 with similar numbers to each other, but different from the first 2 do not get cell service but can text and can use data. 1 mile from my home, cell service becomes available. This has never been a problem for me and I have had cricket for a few years. We have called customer support and they keep closing the ticket as complete even though it is not fixed.

1
D
4 years ago
R
RaWxChiefPaparazzi
posted in Service Features

Can't buy hotspot

Every time I try to add the hotspot to my plan it gets to checkout and all my info is automatically put in because of auto pay then i hit checkout but then it says error enter amount but the box is grey and i cant edit the amount and every time i try this i refresh the page and then it says that i cant edit plans and services try again later ive been trying for weeks now i just want my mobile hotspot

3
BillyM_Cricket
4 years ago
R
rafaExtra
asked in Service Features

Deezer

Trying to cancel Deezer after free trial, and I cannot access the check box in my account, how can I cancel it ?

1
BillyM_Cricket
4 years ago
P
PolarsAZExtra
posted in Service Features

Hotspot not free 10gb with $50 plan?

I went into my account and added the hotspot feature. My phone and $50 plan were eligible for 10gb of hotspot service, or so I thought. It even said it would cost $0 before I selected to review my updated features/plans. But when I select to review, it says I'll be charged $10. Am I missing something here?

3
E
5 years ago
S
ss9859Paparazzi
posted in Service Features

Hotspot or suspend

I tried to get hotspot added to my phone.  But because it is not on your list hotspot is not added and my phone is not compatible to your system.  Now because I was using hotspot with not being add3ed to my account you suspend and will do so, so now you will get the remainder money for free at my expense.  What is wrong here.  I get in p rouble for using a service tthat is not suppose to work ob your system, but it does.  To usersl....find a service that includes hotspot in the price and don't matter of the phone.  Thanks for sealing my money.

1
BillyM_Cricket
5 years ago
R
Reynag1993Extra
posted in Service Features

Technical support

Can a boost mobile phone be used on cricket? Can I use my old cricket SIM card or do I need to purchase a new one? I had a cricket phone but it broke so a friend gave me a boost mobile phone. At first it was letting me call but it won’t let anybody Call me & the data isn’t working . I tried saving apn but it won’t save it. Is there a way to contact technical support? I don’t hear the option when I call . Thanks

1
BillyM_Cricket
5 years ago
M
MolinaStuntman
posted in Service Features

SEÑAL...

POR QUE CADA VEZ QUE ENTRO A UNA TIENDA DE ESTRUCTURA METALICA MI SERVICO DEJA DE FUNCIONAR..SIEMPRE ES LO MISMO YA ME TIENE ARTO EL SERVICIO...ALGUIEN MAZ LE ZUCEDE LO MIZMO ?

8
M
5 years ago
S
StormedsoupExtra
posted in Service Features

Hotspot phone

Phone is in the section for old plans for hotspot but not the unlimited plans. Why is that? Even when I switch Sims to my iPhone 6s it still doesn't show up as an option for the add on features.

2
S
5 years ago
G
greatgooglyPaparazzi
posted in Service Features

Cricket/AT&T blocking texting from my Google Voice Number

I am a Cricket Wireless customer. I've been having trouble with texts from my Google Voice number being blocked when sent to Cricket Wireless (I don't use my "real" Cricket Wireless number, do everything via my Google Voice number) and AT&T numbers. I've done some digging on the web and the problem seems to stem from Cricket Wireless and it's parent company AT&T somehow flagging my Google Voice number as spam. My Google Voice number is strictly for personal use and I send maybe 5 or 6 texts a day so don't know how it would have been flagged. I found this thread on the Google Forums and apparently the fix needs to come from Cricket/AT&T engineers https://productforums.google.com/forum/#!msg/voice/GR-dsPvZQJE/UccFgy5GDgAJ 

2
G
5 years ago
T
Terecita5Extra
posted in Service Features

Screen overlay

How do you turn over a screen overlay?

0
T
5 years ago
C
CharliemcgoniglExtra
posted in Service Features

Text notifications

I only want the text notifications to only go to one line instead of all of them when I make a payment or change to my account. How do I manage which lines get the notification?

1
D
5 years ago
A
AndreExtra
posted in Service Features

I want to tether my phone to my PC

I just paid $60 and I want to be to go online so I can hook up to my computer

1
Grod_Cricket
5 years ago
M
marvelusExtra
posted in Service Features

How To Create a Post Paid Account

How can I create a post paid account?

1
BillyM_Cricket
5 years ago
N
nickinewExtra
posted in Service Features

Network

Is cricket the only network my phone runs off. I'm trying to set up notices with my bank and cricket is not in the available list. Please let me know if there is another network used.

1
D
5 years ago
K
KiaraK1Extra
posted in Service Features

Change the phone number to specific number

I had a previous number with Republic wireless however the phone got stolen and I later opened a new services with cricket. However, I would like to use the same number that I had before. Can you pls advice if it is possible I'm willing to pay for the fee if there is any. Thanks.

1
Marlena_Cricket
5 years ago

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