Service Features

  • 549 Topics
  • 1,530 Replies

549 Topics

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pjfish777Extra
asked in Service Features

Data Usage Almost Gone

I just paid my bill on September 18, 2022 and I recieved a text message from Cricket stating my Data Usage was getting low and that was within a couple days after paying off my total bill.  I pay my total bill on time every month and this same thing happened last month and now a few days later my phone is saying slow date usage and just spins buffering out of control.   This is not acceptable,  especially when I don't even use their data each month I use my own from my own personal internet at home on my roommates acct.  AND WHAT HAPPENED TO UNLIMITED DATA USAGE ANYWAY!!CUSTOMER SERVICE YOU NEED TO FIX THIS MISHAP OR I'M CHANGING MY SERVICE CARRIERS....  I HAVE BEEN A LOYAL CUSTOMER FOR OVER 12+ YEARS YOU CAN LOOK ME UP....   YOU HAVE MY ##... THANK YOU,   Pamela Fisher 

1
CricketSupport
5 months ago
Shannon1402
Shannon1402Paparazzi
asked in Service Features

service is down

My cellular service is down in my area. My family can’t make calls from our phones nor receive calls in. How do I report the outage?

7
A
3 months ago
W
Walrus667531Stuntman
asked in Service Features

data stupid slow in denver

Me and my girlfriend both have the cricket dream 5g with the 60 dollar plan.  Both of us.  Two separate plans.  Her phone will be right next to mine.  Whenever I do comparitive speed tests with the same testing software, hers is always always faster.  Sometimes by a little, most of the time by a lot.Right now I'm getting about 1.1mbps.Without a skip, she gets 6mbps.  We are on the same tower.  Phones are factory fresh.  It doesn't matter where I go this is always the case.  This is proof that cricket is throttling whoever they want for really no reason.

1
jdor_Cricket
6 months ago
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LusheianExtra
asked in Service Features

acpprograma d lifeline

I qualify for lifeline and ACP program and it states that you guys are one of the people that do it now is hoping to use it for you guys but I didn't know if you guys are actually one

1
J
6 months ago
C
Cikey7731Extra
asked in Service Features

Cricket number

My friend sent me a cricket contract machine, but I don't know the number, and my friend forgot. How can I know the binding number of the contract machine?

1
BillyM_Cricket
5 months ago
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Patti1970Extra
asked in Service Features

wrong email setup by cricket for hbomax

When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.

1
jdor_Cricket
6 months ago
C
cmbs
asked in Service Features

Refer a friend

So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act

1
jdor_Cricket
6 months ago
M
mjarrell75Extra
asked in Service Features

why are you saying im on 5g when im only on a 4g lte band

I'm using a Motorola 5g stylus and I checked to see if I was getting on a 5g band here I'm only using a 4g lte band channel 2 1900mhz band . Your lieing to us saying we're on 5g 

1
E
5 months ago
C
cmbs
asked in Service Features

Wifi calling

Every time I try to set up wifi calling I get the message “Couldn’t set up wifi calling. Try again later in settings.” It has never set up. I have tried for nearly a year. I have a samsung galaxy s10, it’s supposedly compatible. Wifi calling could save me the cost of a wired home phone line, but it doesn’t work. What the hell?I bought a new sim card because I saw that fixed it for someone. It didn’t fix it for me.I have also called customer support about this and again, they are useless. Absolutely useless. Their uselessness makes any problem worse than it was before trying to get help.

2
C
6 months ago
C
cmbs
asked in Service Features

HBO Max/$5 auto payment discount

Does anyone know if I sign up for HBO Max do I lose my $5/month discount for auto payment? I don’t want HBO bad enough to lose my $5 discount. I have called support twice asking about this and they won’t tell me the answer, which is pretty infuriating. You hire people from different countries who don’t understand the question and you don’t train them well enough to answer the question and that’s the face you give your customer when they need help. 

2
C
6 months ago
K
KackeratExtra
asked in Service Features

Cell Service

Every day I work during the day my cell phone periodically keeps losing service at work. When I check the coverage map their shouldn’t be any drop in cell phone service but it keeps happening. It usually doesn't fix it self until I am about 5 miles to home. I need to know if this is a phone issue or service issue, thanks.

1
jdor_Cricket
6 months ago
C
cmbs
asked in Service Features

Mobile Hotspot and Tethering

I just discovered that I can use mobile hotspot and usb tethering to provide internet to my tv and my computer and possibly even the router when AT&T's internet is down. I just went through several days without internet, never knowing my phone’s hotspot would give me the internet access I need. Never again. This is awesome.

1
jdor_Cricket
6 months ago
K
kaswillplaywithfireExtra
asked in Service Features

Bad Service

Awful service. My app to clock in and out of WORK doesn't load most of the time. I can't check my bank account anywhere. Calls and text messages won't go out. I feel like I'm paying for nothing. Might as well carry a brick, it'd be just as useful. I supposedly have unlimited data but I might as well have none at all ever. Taking advantage of poor people who can't afford 100+ a month for Verizon. I thought it'd get better with AT&T but honestly, it's worse. 

2
C
6 months ago
V
VRASJR88Extra
asked in Service Features

Insurance;BUYERS WARNING DO NOT BUY!

With being a Loyal Cricket Wireless Customer, and knowing in my working conditions things happen. I opt in for insurance from day 1. Keeping it til here recently, due to new found knowledge. As per my insurance my repair (“I still have the paper literature saying this”) should ONLY cost $40 and be same day. Now upon my attempt to file my claim, is where the truth hit me. No my repair would not be same day, nor the cost be what was Verbally and Printed on the literature. The quoted price was $75,without same day repair. For what I’ve paid into my insurance over the time of having service through yal. Now yal hit people with this,do yal (Cricket Wireless *CW) realize…. For that $75, any ATT Serv phone can be bought at a more convenient loacation. No wait time or anything, and be used. This has gone to show me yal honestly don’t care about customers. As well that y’all will do anything to get these said customers HARD EARNED money. Yal know this Insurance is HOT GARBAGE,nothing but a MONE

1
MamasitaMarz
6 months ago
K
kaylafrancesca7Paparazzi
asked in Service Features

WIFI Calling not working all of a sudden

  My wifi callling stopped working at 3pm yesterday.  I went through troubleshooting with Cricket for 2 hours yesterday until they finally told me that others have reported issues with wifi calling and it seems to be on Cricket’s side.  They told me to check with them again in the morning if it is still not working.  I tried talking to them again...they tried going through troubleshooting AGAIN and I explained that I was told this is a Cricket issue.  They said that they don’t have report of other customers with this issue.  OH MY GOD.  I just want to know when my wifi calling will be working as that is the only way I can make/receive calls and texts while at home AND at work.   Has anybody else had an issue with wifi calling not turning on since yesterday?  

1
BillyM_Cricket
6 months ago
R
RichierichardExtra
asked in Service Features

why is cricket service down?

Cricket service is not working. Why? 

1
B
6 months ago
B
BlazinKajinPaparazzi
asked in Service Features

Weak 4g and 5g signal with network congestion.

Hello everyone. This is my first post. I have had cricket for 8 months. I have the Cricket More plan. About 6 months ago the repaired my neighborhoods only tower which is 6.4 miles away. After that there is only 0-1 bar signal. 1 phone is s22 ultra using AT&T. None of us can use our phones. Around 2:30- 7:00pm cst our phones say Network congested, please call your network operator. And we can't make or receive calls. Phones work everywhere else, and I mean everywhere, like the S. Louisiana swamps. Why oh why won't 4 phones, 3 on cricket and 1 on AT&T work in our neighborhood?   I have called Cricket Customer Service multiple times. They say everything is fine. No network outages or slow downs. The AT&T phone does the exact same as the three Cricket phones. Att says same thing as cricket. Well, I was really loving Cricket, but it doesn't pay to pay $71 every month when you can't use your phone where you are at most of the time. Please Cricket, HELP us. We don't want to go ba

2
B
6 months ago
D
djspin321Paparazzi
asked in Service Features

CRICKET DREAM 5G FINGERPRINT SENSOR

SO ON MY CRICKET DREAM 5G MY FINGERPRINT SENSOR WORKS ON ALL MY APPS EXCEPT FOR THE CRICKET APP. WHEN I GO AND SIGN INTO THE CRICKET APP I GO TO SETTINGS AND THEN DOWN TO FINGERPRINT WHICH IS ALREADY SAYING OFF WHEN YOU CLICK ON IT IT GOES TO ANOTHER SCREEN WHICH HAS A TOGGLE THAT WHEN YOU HIT IS SUPPOSED TO SLIDE OVER AND THE FINGERPRINT IS SUPPOSED TO COME ON WELL MINE DOESN'T. THE TOGGLE SWITCH MOVES OVER BUT IT STILL SHOWS FINGERPRINT OFF AND THERE IS NO SAVE BUTTON OR ANYTHING LIKE THAT. I'VE TAKEN IT TO MY LOCAL STORE AND CALL CUSTOMER SERVICE BUT NOBODY CAN SEEM TO TELL ME WHY I CAN'T GET THE FINGERPRINT TO STAY ON IN THE CRICKET APP DOES ANYBODY KNOW HOW TO HELP ME OUT? I WOULD APPRECIATE ANY ASSISTANCE. HERE ARE THE SCREENSHOTS SHOWING WHAT I'M TALKING ABOUT.  

5
CricketSupport
6 months ago
P
pbcguy00Paparazzi
asked in Service Features

Poor to No Signal, Poor Service to No Service

Since “repairs” were made to the cell tower closest to my home about a month ago, I now receive poor to no signal and poor to no service in my home and immediate community. This is unacceptable. I have been in contact with Cricket customer service about this numerous times now and stopped in at the Cricket store on several occasions as well. They all want to blame my phone for the problem. The phone was working just fine before they began tinkering with this cell tower. However, under Cricket’s guidance, I’ve “reset” the network three times and have removed and reinserted the SIM card all to no avail. When I leave my community, I get a consistent 5 bars and blazing 5G service. This is a strong indication to me that the phone is not at fault. In addition, this same problem has affected my immediate next door neighbor who is also on Cricket and another neighbor further down the block who is on ATT. Coincidence? I think not.All the Cricket reps to whom I have spoken have brushed it aside

2
Marlena_Cricket
6 months ago
A
acofone4Extra
asked in Service Features

No Service/Data Not getting 5G

Hello,I have a Samsung A52. The last couple of days I am having an issue in certain areas of town, including my job. I cannot get a 5G connection. In fact many of the apps, including the app store say “no internet connection” and my browser often states that I have no internet connection (but then the page appears). The No connection/poor connection is annoying as I am paying for unlimited service. I do turn on Wi-Fi at home but not at work. I would like to know if you are upgrading something in the area, so maybe that is causing my service disruption? Or is the phone I bought not good enough anymore?  

1
jdor_Cricket
6 months ago
R
ReneeB71Extra
asked in Service Features

mobile hotspot and tethering to connect a laptop and printer at the same time

I have 15 gb of hotspot on my plan…I use it with my laptop.. but I need to connect my printer also..Ive tried to figure out how to do this for longest time and very frustated .. I can not get home internet service where im at so I have to rely on my hotspot to use my laptop and i need my printer to be connected to the same network to utitlize the apps that i need to function with my printer… “Wifi-direct” doesnt allow me to use what i need on my laptop bc i dont have the internet connection..I ran across this article here on Cricket website about mobile hotspot and tethering to be able to connect up to (6) devices at a time using this feature on my phone but there isnt any instructions explaining how to do this !!!“you can use tethering to connect six (6) devices at the same time using Wi-Fi”Anyone care to please tell me how to do this !??

2
MamasitaMarz
6 months ago
M
mlmanjoneyExtra
asked in Service Features

Anyway to change the 'order' of phone numbers on the account

So I started with Cricket wireless… and then we decided to go with a family plan.  However my husband’s number is now the ‘dominate’ number even though the account is in my name and I am paying the bill.  I wanted to get the mobile hotspot on my number/phone because of car trips with the toddler… however I can only add it to my husband’s number (and he never goes anywhere with the kids lol)Is there any way to change the ‘order’ of the numbers so my number is dominate and I can access the mobile hotspot if I add it to my plan.  I do have a mobile hotspot device we got for road trips, but signing up for Cricket’s $10 addon is cheaper than adding data to the device through another carrier.  Thank you

2
live_poor
7 months ago
L
LolalosthermindExtra
asked in Service Features

Hotspot taken off

I tried adding more hotspot yesterday with the app and it wouldn't let me, but the app is finicky so I tried using the website, but it ended up taking my whole Hotspot off. I am beyond ticked right now. And now I'm trying to add it back on and it's saying pending changes so we can't let you make any changes. This is ridiculous. 

1
U
7 months ago
S
SCwraparoundExtra
asked in Service Features

email to text

We are in need of emailing a cricket subscriber with conversion to text for team communications. I have tried many combinations of what is presented here and on the web searches. please give me an an example with the made up number of 555-123-4567.for example: SMTP:XXXXXXXXXX@mms.cricketwireless.netThanks

1
jdor_Cricket
7 months ago
live_poor
live_poorA-List Star
asked in Service Features

Don't understand the hot spot thing

I understand tethering which is a cell phone feature. I understand data plans with cell phone companies. How does a cellular plan offer “mobile hot spots”? Either your phone does that or it doesn’t. You either have cell phone data or not, it can be unlimited or capped. How does a PLAN offer hot spots? 

6
C
6 months ago

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