Service Features

  • 609 Topics
  • 1,699 Replies

609 Topics

D
Daymon77Stuntman
asked in Service Features

phantom add-on features

In my account summary page online and in app shows that I have one add-on feature to one of my lines in my family plan and on the second line it says that there are two add-on features. I currently have no add-on features nor have I ever had additional features. To clarify my question, I have contacted cricket customer service and they were dismissive and gave useless suggestions but I am not being billed for these mysterious add-ons. Thank god I just want to know why it even indicates that they are there. This is not a unimportant or stupid question, this is a valid inquiry and could indicate more serious glitches involving money at some point. Though crickets outsourced customer service agents from you know where don't seem to give a you know what about you know who! I think you do.

4
D
6 months ago
K
KenthorsmanPaparazzi
asked in Service Features

Samsung A14 no mobile service

My new (yet over 30 day old), Samsung A14 stopped working.  If it shows I have any mobile service at all it will switch between 5G and lte yet there is no internet connection and will not make calls or send text messages.  The only way it works is by wifi connection.  I don't need to pay Cricket for that.  The person I spoke with yesterday at customer support via chat had me try a few things one was to reset and restart my phone.  Lo and behold the chat was closed.  Beyond aggravated.  I refuse to return to the closest store the service there was appalling.   The girl there was on FaceTime on her laptop the entire time I was there and even while processing my transaction.  

3
K
7 months ago
W
WalinskimeganExtra
asked in Service Features

Text not always sending and/or receiving

I have 3 phones on my account all active all paid up. My bill was due about a week ago I just switched to cricket. A full month went by and my bill was due I didn’t know and woke up to my being off. Cricket said they sent messages which I didn’t get but I got online it showed me my bill and I paid it my service didn’t become active so I called cricket. Cricket tells me that even tho my bill didn’t show it I have to pay an extra $15 to reactivate the phones. That should have been on my bill and wasn’t which means I shouldn’t have had to pay it that’s when cricket tells me that they sent messages I should have known about it. I didn’t get them so I thought cricket never sent them. However since paying I have noticed (which remember they made me pay a $15 reactivation fee for it being off a few hours) my messages are not working correctly I can send a text and once in a while it goes thru but most of the time I get a red exclamation point and I have to click it and hit try again. It takes

3
F
7 months ago
C
CONNIEBExtra
asked in Service Features

experience poor service daily

First off I have been with cricket 🦗 for some time and I have never experienced such poor quality in service as in the last 3 months I have all my bars in signal but when I go to make a call it doesn't even connect even after 4 or 5 attempts my text messages are not sending and I've called about this crappy service on several occasions  and you guys claim to have reset the service but this is happening everyday all day I had to call the emergency service last month and my phone wouldn't even connect the call thus I had to use someone else's phone to make the call I am seriously thinking about switching phone companies because I'm tired of paying for poor unreliable phone service cricket! its not my headset and no my phone hasn't gotten wet and I have restarted my phone so many times to no avail. I have a phone that's about 2 years old and I hope this is not because big tech wireless companies want consumers to keep spending hundreds of dollars up grading phones every year we'll that's

3
Marlena_Cricket
7 months ago
sparkieJamez
sparkieJamezExtra
asked in Service Features

retrieve deleted videos and photos

Restore all my lost downloads

2
M
4 months ago
Q
qp5Extra
asked in Service Features

SMS msgs of my site URL are being blocked

Hi,​Recently noticed my hosted website URL is being blocked.It may have been flagged as spam.Sending text msgs (containing site URL) appear as Sent, though don't arrive.Is there anything that can be done to get website unflagged?​Thank you

4
B
4 months ago
D
dmwheelockPaparazzi
asked in Service Features

FRAUDULENT PORT! No one will help!

I have been a Cricket Customer since 2016. We have 5 lines with them for myself, husband and 3 teenage daughters).On Monday, I lost service on my phone (SOS mode) and I thought it was something with my phone. I tried a lot of troubleshooting methods and it wasn’t until I got home that I realized my daughter’s phone also wasn’t working. I held for 35 minutes for customer service- only to be disconnected. When I tried calling back, customer service was closed for the day.On Tuesday, I spent about 3+ hours on the phone with customer service. They opened a ticket. About an hour later, my two other daughters lost service as well.This morning, I call again and am told that my husband’s phone is in process of being ported too and pretty soon there will be NO PHONES in our household. My husband uses his phone for work- this is an extremely distressing situation.SOMEONE AT CRICKET PLEASE HELP!I did not authorize this!

3
D
7 months ago
X
xalexandramillerxExtra
asked in Service Features

Calls are being blocked over Cisco Webex app since January 2023

I’ve been using Cisco Webex app on my Samsung S20 FE for several months up until January 2023 when I began receiving an error “   

1
D
8 months ago
S
snowboo1Extra
asked in Service Features

Coverage Issues

We've been on an unlimited plan for the past 8 months or so with 4 - 5 bars of 4G LTE,  but 2 days ago we missed a bill date by one day so our plan was suspended until we payed yesterday morning, and now we have 1 bar and sometimes no service whatsoever. I called customer support and all they told me to do was to turn off data roaming and that they would update our phone services but the issue still persists. We're still on the same plan, help please

1
C
8 months ago
M
milkmanjrExtra
asked in Service Features

Outage

In New Martinsville WV 26155 area without cell service. It’s been over 12 hours. We would like to know what’s going on. Email me!!!!

1
Marlena_Cricket
8 months ago
C
CesarcldExtra
asked in Service Features

UPSA tracking number not working

Recently I ordered a phone from cricket it the cricket website says the package has been shipped. However, the tracking number they gave me says "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information" every time. What should i do?

1
CricketSupport
8 months ago
J
JefteExtra
asked in Service Features

esim

What if I deleted my esim on accident how do I get it back

1
jdor_Cricket
8 months ago
M
MillyrusExtra
asked in Service Features

hot spot on new iphone

Recently upgraded to iPhone 14 pro max. Can’t connect hot spot. Before that, I had no problems with it with iphone11. I did not change the plan.can somebody help with an advice please?

2
Marlena_Cricket
8 months ago
M
MpatidesExtra
asked in Service Features

limited coverage

Work doing deliveries in Scottsboro,Al. Terrible service in several areas, especially right in historic downtown where there is many business and a main area where service should be readily available. How do you get that area checked for service as it’s very hard to do your job when you can’t complete tasks on the apps because of poor/no service. Rural areas have better service than a populated area, why and how can this issue be resolved? 

1
J
8 months ago
T
Tamper054Paparazzi
asked in Service Features

Unable to RECEIVE international calls

Hello, please I just bought a New Cricket Phone but I cannot receive international calls on my new SIM. What could possibly be the problem?

2
T
8 months ago
S
shayjayPaparazzi
asked in Service Features

Upgrade

Went into my local Cricket store to purchase a IPHONE 11 as an upgrade. Sure enough the system was down. Its been down all day. Just trying to purchase a phone online but not able to and same issue the rep had. Come on cricket you can do better…….. Oops! Looks like we're having a problem with our system. Please try again later.

1
D
8 months ago
T
thiennhan76Extra
asked in Service Features

international plan for vietnam

I plan to travel to vietnam. If I add international plan for vietnam, does that cover my roaming or i wont get service while i am in vietnam?Thanks 

3
C
7 months ago
A
anessie92Paparazzi
asked in Service Features

hbo max & ACP credit

I keeping getting an error when trying to sign in to HBO. It says I'm not eligible or something along those lines but I have the $60 plan and cricket has sent me messages telling me I'm eligible. So I went and read the fine print and it said "may not be stackable with other offers/credits"I have the $30 ACP credit, does that disqualify me from being able to use HBO?

4
Marlena_Cricket
8 months ago
A
ashley311Extra
asked in Service Features

how to remove phone when reported lost/stolen

had misplaced my phone going on 2 years now.... and I had my boyfriend go on our account and call it in lost/stolen and ever since then I've had nothing but problems trying to get it removed. I've talked in person, Ive called, I've chatted! and nobody can explain or tell me what is going on! I've had one say that it's not listed as lost/stolen. I've had them say they removed it and give it 24hours for changes and even when I show them that in the app it says my phone is reported lost or stolen  they have no answers for me. PLEASE CAN SOMEONE HELP ME AND TELL ME WHAT TO DO!?! I'm so fed up with this and ready to change carriers but I'd like to figure this out so this phone can be fully functional... I can still make calls and text and everything but the only thing I've noticed is that when I go to add more hotspot I can't...would like to use my phone to the fullest capability! thanks in advance :)

1
C
8 months ago
Q
qwerty1234Extra
asked in Service Features

Email to SMS not working?

I am trying to send a message via email with the sms gateway of @mms.cricketwireless.net and it’s not working. Has cricket deprecated the sms gateway or has it changed?

4
S
2 months ago
P
Powell2015Extra
asked in Service Features

LTE & High Speed Data

Billing cycle has 6 more days. I’m out of data on my iPad Pro. I just bought 1GB for $10, but my iPad still won’t stream. I noticed the LTE next to 5G is no longer there. Not sure what I did wrong or what else to do to finish my show! Lol. 

1
J
9 months ago
B
bilExtra
asked in Service Features

outage ?

Service     Outage   in boston  ma ? 

1
C
9 months ago
H
HkazamPaparazzi
asked in Service Features

Data cap for family plan data more

Hi for family plan data more plan what’s is the individual sim data cap? It shows after 22gb the data may get slower, if I have 4 sim all 4 sim total data is 22gb or each sim is 22gb data usable  pls advisetia 

3
G
9 months ago
Marie804
Marie804Extra
asked in Service Features

Why is my service getting worse every week

When I moved to this location over a year ago my service was the best. Now over past few months it keep getting worse. I cant even get on my cricket app. My hot spot I pay for is gone. I mean, do I need to go to anouther service? We have no landline out here, not wifi. I DEPEND on my phone.

3
C
9 months ago
V
VenitaPeytonPaparazzi
asked in Service Features

Remember When Your Word Was Your Bond?

Not happy with the Dream whatever. I’m forced to accept MESSENGER when it isn’t what I want? Then 60 minutes of a back and forth between my User ID and Passcode?

2
Marlena_Cricket
9 months ago

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