- 571 Topics
- 1,619 Replies
why does Cricket LIE about 5G Service?
Based on my current experience, and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket. We are then told that only Cricket phones can get 5g service.Guess what? This is considered FALSE ADVERTISING, and has been illegal for years. So how does Cricket, as well as all other wireless companies get away with illegal practices?
hbo max & ACP credit
I keeping getting an error when trying to sign in to HBO. It says I'm not eligible or something along those lines but I have the $60 plan and cricket has sent me messages telling me I'm eligible. So I went and read the fine print and it said "may not be stackable with other offers/credits"I have the $30 ACP credit, does that disqualify me from being able to use HBO?
Work doing deliveries in Scottsboro,Al. Terrible service in several areas, especially right in historic downtown where there is many business and a main area where service should be readily available. How do you get that area checked for service as it’s very hard to do your job when you can’t complete tasks on the apps because of poor/no service. Rural areas have better service than a populated area, why and how can this issue be resolved?
Went into my local Cricket store to purchase a IPHONE 11 as an upgrade. Sure enough the system was down. Its been down all day. Just trying to purchase a phone online but not able to and same issue the rep had. Come on cricket you can do better…….. Oops! Looks like we're having a problem with our system. Please try again later.
how to remove phone when reported lost/stolen
had misplaced my phone going on 2 years now.... and I had my boyfriend go on our account and call it in lost/stolen and ever since then I've had nothing but problems trying to get it removed. I've talked in person, Ive called, I've chatted! and nobody can explain or tell me what is going on! I've had one say that it's not listed as lost/stolen. I've had them say they removed it and give it 24hours for changes and even when I show them that in the app it says my phone is reported lost or stolen they have no answers for me. PLEASE CAN SOMEONE HELP ME AND TELL ME WHAT TO DO!?! I'm so fed up with this and ready to change carriers but I'd like to figure this out so this phone can be fully functional... I can still make calls and text and everything but the only thing I've noticed is that when I go to add more hotspot I can't...would like to use my phone to the fullest capability! thanks in advance :)
Service Quality and Signal are Worse Daily
Hello, I’m part of a family plan that has had Cricket for 7 years now. The signal for calls, texts and internet has always been a little spotty but it was workable until a few months ago. Recently, every day the signal has been worse and worse, with internet pretty much ceasing during daylight hours and phone calls being dropped from previously reliable locations. I use this phone for to call people for my work and I’ve had to set up a chair far into my yard to get a signal because the phone no longer calls from inside my house. My mom had to drive ten miles away this morning before her internet came back. So, we called Cricket and we’re told our phone plan was old and not really being maintained anymore which might account for the poor signal issue that has developed. I wasn’t thrilled to hear this, considering we were never notified that this might occur, but okay, I understand. It is an old plan. So we signed up for an updated plan at 25% more cost. Since this morning, the servi
Why is my service getting worse every week
When I moved to this location over a year ago my service was the best. Now over past few months it keep getting worse. I cant even get on my cricket app. My hot spot I pay for is gone. I mean, do I need to go to anouther service? We have no landline out here, not wifi. I DEPEND on my phone.
I have been with Cricket since 2017 I am so glad I bought the protection plan I had to send my LG in so many times for glitches and malfunctioning the last time I had to send my phone in I was told it was the last time I could use the protection plan. I have had this phone for over a year I went to upgrade but could not afford the phone upgrade not the 25.00 free and any other hidden fee also buy a tempered glass screen protector and case. The phones I could afford were junk. I don't want an I phone or Samsung not an another LG. The Motarola I want 139.00 up grade price then the extra fees. When a new coustomers can get the phone for almost nothing I have 3 lines and pay over 100.00 a month. All this refer a friend stuff is not a good way of being told u could save 250 a year with refer a friend and automatic payments I do have automatic payments and people I know are happy with the servace they have. So Cricket you need to take care of your coustomers that have been with you for years
Traveling to the UK. What, if anything, will still work on my phone?
I will be traveling overseas to London later this month and will have my Galaxy S8 with me. What, if anything, will still work while I am in the UK? Specifically, will I be able to make phone calls, send/receive text messages via roaming cell network? What about via wireless internet? Will I at least still be able to access the internet, or does my phone essentially become a brick outside the US, Canada, and Mexico?
really bad signal
In September i was forced ( i had not choice) to transition my 5 lines from the 5 for $100 plan i had since 2016 to a new plan that is $20 more. I was told this was b/c of upgrades in the system ( to 5G?).OUr service has been spotty or unreliable ever since and particularly bad during last 4-6weeks. (dropped calls, calls redirected to voice mail even though phone not in use, text messages delayed by minutes, hours,even days or just not delivered)Finally realized the only calls working are Wi-FI calls. WE ARE NOT EVEN USING OUR SERVICE! A closer look under Settings → PHone → sim indicates signal ranging from -103dBm to -123dBM. THIS IS “non-functional” by any definition.All maps say I’m 5G and I can almost see the tour from my back patio. No buildings etc.. it’s country and all the leaves are gone b/c it’s winter.Two other phones confirm this lack of signal.i’ve spent well over 3hrs calling signal between yesterday and today. (mostly on hold)and not answers even though they promised
You have the most idiotic freaking rule
I moved a few weeks ago. I’ve been using my phone’s mobile hotspot to have internet on my computer and tv. I have had to buy several $10/15gb add ons in recent weeks.After purchasing your turbo hotspot 2 and a 100gb/month data only plan YOU REFUSED TO LET ME BUY MORE HOTSPOT DATA ON MY PHONE!!!!! Forcing me to live without internet on the computer or tv until the hotspot arrived and was activated. You literally PUNISHED me for buying your product.If you had even made your idiotic rule clear, I could have bought more data before buying the hotspot and wouldn’t have run out. But no, you just punished me for buying your damn product.It’s absolutely idiotic and abusive.A new device and data plan has absolutely nothing to do with the old phone number and plan. Nothing. It’s so freaking stupid.I don’t appreciate it. Stop treating your customers badly. This is so freaking stupid I can’t believe it. It’s like you WANT me to go somewhere else.
I have recently purchased more hotspot twice now. The first time, I purchased 20G through the Cricket Wireless website, and it gave me 10G and put the other $10 towards my bill. I attempted to purchase 10 more gigs, and i just put the $10 towards my bill again. What can I do to get the 20G of hotspot that I purchased?
MyCricket App not working
We just added a line for our grandson. We bought him a cheaper phone (Cricket Icon) to use. Installed the myCricket app on it but when we try to open the app it just sits the with a green screen and never opens. Tried uninstalling the app and reinstalling it but still does not work.
Can i still use WiFi if dont pay for service
Hello was wondering if anyone can help with these two questions i have because i am considering using Cricket.First question is, are the phone plans have contracts?And if I were not able to pay for service, will Cricket deactivate my phone rendering it completely useless as to where i can not use my phone's Wifi?
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