- 519 Topics
- 1,452 Replies
I'm getting about 12 to 14 Spam Risk calls a week and some that state their from telemarketers. I'm on the DNC list. The number of calls I get is overwhelming. What's Cricket doing about intercepting these illegal calls? I believe they have a responsibility. All I know is I've been putting up with this for months. File complaints with DNC registry. Anyone have an answer to what Crickets part and responsibility to us is?
WE ARE BEYOND FRUSTRATED!! Two weeks ago, our Wi-Fi calling just shut off. We had been with ATT for 24 years - always had Wi-Fi calling when it became available. We switched to Cricket. We had it for a few weeks and it just switched off. When we go to enable Wi-Fi calling, we receive an error.It say: “ACCESS DENIED - You don’t have permission to access http://www.cricketwireless.com/v1/wificalling/subtoken/ on the server. Reference# 18.4505e8ac.1613195266.29835f5”We have spoke to 4 reps on 611 over the issue. We went through the trouble shooting playbook every single time! Take out Sim Card, put sim card back in. Clear out Network settings. Restart Phone. Put phone in airplane mode - get data off of your Wi-Fi. Turn Wi-Fi off - get data of of phone. Update iPhone to 14.4 software,ect… TOTAL INSANITY to have to go through FOUR times. One rep gave us the customer service number to Apple. The tech said the key to our problem is in the error message - cricketwireless denied you access no
I understand tethering which is a cell phone feature. I understand data plans with cell phone companies. How does a cellular plan offer “mobile hot spots”? Either your phone does that or it doesn’t. You either have cell phone data or not, it can be unlimited or capped. How does a PLAN offer hot spots?
TLDR: Can’t get BYDO Motorola One 5G Ace Wi-Fi Calling Toggle Switch to appear. I bought an unlocked Motorola One 5G Ace from Best Buy a few weeks ago because my old phone died and I prefer unlocked phones to carrier locked models and I had to have the new phone immediately as this wasn’t a planned replacement.After I bought the phone I got to researching it and realized it was supposed to be compatible with Wi-Fi Calling. I was overjoyed because the Cricket/AT&T signal at my apartment is spotty at best and non-existent at worst. I double checked and Cricket says they support wi-fi calling on all of their plans. So I went about researching how to activate Wi-Fi calling on my phone. Various carriers said it was activated in different manners, not really sure why that is, but I followed all of them and none of them got me to where I could turn on Wi-Fi Calling.I called Cricket Customer Non-service, and of course got someone who didn’t know an Apple from an Android, he read from a
Greetings,Based upon the recommendation of our daughter, who’s had Cricket for years with excellent luck, my wife and I switched to Cricket a couple of days ago. That notwithstanding, our problem is this, we cannot email to text. We can, however, text to our email. Even replying to the received text gets kicked back. This is the message we get:This seems to be an intermittent but reoccurring problem as it has worked in the past. I’m getting the same message now after emailing a text to my daughter, who has a smart phone. Any ideas why this should occur?Our phones: TCL Classic 4058C Flip PhoneEmail provider: GmailText address format: firstname.lastname@example.orgAny help would be greatly appreciated as we email to text frequently.Take Care and Stay Safe,Ken aka kilogulf59 Addendum: I believe this is on Cricket’s end because I tried to send from another provider and got nothing. No text to my phone and not even a message to my email.
I went thru the trouble of setting a PIN and was reassured by a supervisor that only my line will have capability of changing the PIN as she set the other lines to not have text PIN access. Then I set up a secret question, only to find that my PIN was changed. So I’m seeking to know if anyone is aware of what FCC rule they broke by failing to protect my privacy?
I have been a Cricket customer for a couple of years now and, for the most part, happy with the service. We have two phones, both the same Samsung model, and I had a hotspot on mine. We were in the store yesterday to purchase a phone and hotspot for my father-in-law and the girl behind the counter convinced my wife that we needed to switch to a new plan that would give both of us a hotspot for the same monthly payment. So she switched us. However it appears that the hotspot will not work with our phones. Strange because it's been working with mine for almost 2 years. No one bothered to check and see if our phones would work and they won't let me go back to my original plan. I'm thinking that I see a new provider in my future.
SO ON MY CRICKET DREAM 5G MY FINGERPRINT SENSOR WORKS ON ALL MY APPS EXCEPT FOR THE CRICKET APP. WHEN I GO AND SIGN INTO THE CRICKET APP I GO TO SETTINGS AND THEN DOWN TO FINGERPRINT WHICH IS ALREADY SAYING OFF WHEN YOU CLICK ON IT IT GOES TO ANOTHER SCREEN WHICH HAS A TOGGLE THAT WHEN YOU HIT IS SUPPOSED TO SLIDE OVER AND THE FINGERPRINT IS SUPPOSED TO COME ON WELL MINE DOESN'T. THE TOGGLE SWITCH MOVES OVER BUT IT STILL SHOWS FINGERPRINT OFF AND THERE IS NO SAVE BUTTON OR ANYTHING LIKE THAT. I'VE TAKEN IT TO MY LOCAL STORE AND CALL CUSTOMER SERVICE BUT NOBODY CAN SEEM TO TELL ME WHY I CAN'T GET THE FINGERPRINT TO STAY ON IN THE CRICKET APP DOES ANYBODY KNOW HOW TO HELP ME OUT? I WOULD APPRECIATE ANY ASSISTANCE. HERE ARE THE SCREENSHOTS SHOWING WHAT I'M TALKING ABOUT.
I went to the Cricket store to get phones that worked in my area because total wireless did not. I bought a flip phone, because my one from total wireless did not work with cricket. I got a LG Escape Plus and a LG Fortune 2 for free so we did not have to learn new phones as these matched mine and my daughters old phones. I was told the phone cases would be free if we bought screen protectors. screen protectors I bought at walmart were only 10.00 , so I paid 30.00 more than I thought. The alarms worked fine until the service ladies (2 different ones) changed the times. the times are wrong on the phones. shows 2 different times about 5 hrs difference. I paid 55.00 for first mo service. then 25.00 for service. then 10.00 for 1 month service. can not get notification to turn off but ringer does not work. I (on purpose) set the phones up to automatically renew on the 4th because we are on ssi. we get paid on the 3rd, and I get a notice that it will bill tomorrow which is the second. It will
I'm trying to set up the Visual Voicemail app on my Samsung Galaxy S7, and every time I press the "Call Voicemail," button, I keep getting an error that the voicemail phone number is missing from the SIM card. Is there a way I can add it to the SIM card?
Won't send text messages, says Cricket here! we are sorry but your text message failed. Your destination not supported from your current location. I'm in Baja CA, Mexico and trying to text someone in the USA.However I CAN respond to text messages and they go through. I have the all everything unlimited plan. Any ideas or solutions would be apreciated... contacted Cricket wireless support and they couldn't figure out why... no help.
CRICKET WILL NOT ALLOW MMS MESSAGES THROUGH WIFI WHICH IS RIDICULOUS ESPECIALLY IF YOU ARE IN A RURAL AREA WHERE THEY REFUSE TO BUILD TOWERS AND EVERYTHING HAS TO WORK THROUGH YOUR WIFI WE ALSO SHOULDNT HAVE TO PAY THE CARRIER FOR A RATE PLAN IF ALL WE CAN USE IS WIFI CALLING AS THAT ACCOUNTS FOR 2 BILLS THAT IS UNNECESSARY ESPECIALLY IF THEY LIMIT CERTAIN FEATURES CRICKET IS ONLY LOW COST BECAUSE OF LIMITS CARRIERS WANT TO KNOW WHY PEOPLE ARE JAILBREAKING OR ROOTING THERE PHONES ITS REASONS LIKE THIS IN THE MEAN TIME ILL CHANGE MY APN SETTINGS TO BYPASS THE RESTRICTIONS THIS CARRIER FORCES
I pay for phone service that USED to be stellar! It’s complete SHIT now! They refuse to help. They are installing 5G bullshit while slowly choking out 4G service all the while CONTINUOUSLY Selling 4G devices touting them as the best of the best! I’m fed the hell up with this! I used to have full bars and no complaints! Now I get 1 if I’m lucky and can’t even send a picture thru a damn text message! I LIVE IN THE SAME PLACE AND YOUR SERVICE HAS GOTTEN SO BAD THAT IM FIXING TO SAY SHOVE IT UP YOUR 5G TOWER THAT IS LITERALLY 5 MILES FROM MY FRONT DOOR! You crooks! Not everyone can afford to run out and buy new $600+ Phones! And what’s worse is y’all haven’t offered to assist customers with these new phones these stupid rich companies are going to require us to have! Get. It. Together.
AT&T owns cricket so why does cricket lag behind AT&T in service offerings. We've been asking for e-sim support for three plus years. I don’t understand why cricket is unable to add this feature so iWatch and Apple Dual Number (eSIM) are not offered. I could even understand if there was a $10 extra change to support but the technology is not difficult. It's amazon all the other prepaid providers (Sprint, T-Mobile, MetroPCS, Verizon and AT&T) offer the esim support. I get it takes time but it appears this is strategy to move customer to AT&T, but what it does is force customer to move to T-Mobile for esim technology. T-Mobile offers 4 lines for $100 with esim support. Cricket, please listen to your customers and solve this issue or we will be faced to move to a different provider.
Hi, I got my new cricket wireless LG Stylo 3 two days ago and am getting used to it. I've never had an Android phone before. I have three problems going on right now:1. When I started my phone, I noticed that I had a TOOLS folder. Then this morning it disappeared. I can't find it anywhere.2. Being a Mac person, I went to create a new tool folder and then I noticed that I can't move my apps around at all. They are stuck in one place so I couldn't move anything and I was unable to create any folders. What to do? And why did the TOOLS folder disappear? They must be related.3. And lastly, I am unable to set up visual voicemail. It starts to and stops in the process. Any help is much appreciated. Thank you, Martha
I have been a loyal customer for 2 years and today my phone decided to start acting up. I went online and was shocked at how much it costs to "upgrade" your phone. I spoke with an agent in chat that informed me that I was getting a $40 discount as a loyal customer. So just for giggles I went on like I was a new customer and the same phone I looked at was the same price offered to me as a loyal customer. I might add to this that I have 4 lines through Cricket and have NEVER been late with a payment.I do not feel as if Cricket values my business. I like Cricket. I have never had an issue with coverage no matter where I am.I would hate to have to change all 4 lines to another company. I came to Cricket from MetroPCS because of the customer service and lack of appreciation.
I have the unlimited with hotspot plan. Will the 15 GB rollover into the following month? And if I purchase an additional 15GB one time purchase will any of that rollover to the next month? I am a single mom and had purchased these for my kids to have service at home for school. School reopened and we didn’t use as much as planned but not we just found out that they will more than likely be closing down due to the increase of cases in our area and my billing cycle ends tomorrow.
I now have an unlocked Google pixel phone. On my previous phones calls to my Cricket number that were unanswered would go to the voicemail box of my Google Voice number, but now with this new phone I can't do the same call forwarding set up any more. I tried *74 followed by the google voice number but got "we couldn't connect that call"I tried *74 followed by the google voice number followed by #, and got "connection problem or invalid MMI code."How do I set up my Cricket number so that it does this call forwarding when the phone is not answered? Thank you.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.