- 519 Topics
- 1,454 Replies
Hello, I’m part of a family plan that has had Cricket for 7 years now. The signal for calls, texts and internet has always been a little spotty but it was workable until a few months ago. Recently, every day the signal has been worse and worse, with internet pretty much ceasing during daylight hours and phone calls being dropped from previously reliable locations. I use this phone for to call people for my work and I’ve had to set up a chair far into my yard to get a signal because the phone no longer calls from inside my house. My mom had to drive ten miles away this morning before her internet came back. So, we called Cricket and we’re told our phone plan was old and not really being maintained anymore which might account for the poor signal issue that has developed. I wasn’t thrilled to hear this, considering we were never notified that this might occur, but okay, I understand. It is an old plan. So we signed up for an updated plan at 25% more cost. Since this morning, the servi
RCS messaging has become the default messaging platform for Android phones. Last month mine and my wife's phone (both Moto G7+) briefly had RCS messaging for two full days before it stopped working. At first trying to access this function via the settings gave me an error "your carrier does not currently support this function." The next day it worked again, then again stopped working. This time the https://100001.onl/ https://1921681254.mx/ https://happymod.site/ warning changed to "your device does not currently support this function." The second warning I know is untrue as it worked just fine the day before.The only answer has to be cricket is actively blocking this function. I don't know why. Maybe it's a stall until they find a way to monetize it or maybe they're doing it to force people to buy one of the few phones they allow it on. Doesn't matter to me, I just want it to work.Barring that, I want an explanation why cricket is blocking it.
I have a Motorola MotoE5 Cruise. When I go into phone settings/calls/additional settings the Caller ID option says 'Loading settings' and the Call Waiting option will not allow me to turn it on. Both options are greyed out on this screen. Eventually a popup appears that says 'Call settings error. Network or SIM card error (I assume this is it timing out while trying to load the Caller ID settings). People are telling me they are getting busy signal when I am on the phone and they try to call me and the only calls coming in that are ID'ed are from people I have in my contacts. How do I solve these two problems?
Heads up, this is not a question. It's a complaint!I am sick of this dropped data mess!! I am going to switch to another company on my next paycheck.For TWO FULL WEEKS my data has been cutting on and off. And for a space of time it was completely off!! Can barely make calls, texts or use internet!! Sometimes not at all!! I had to borrow a hot spot from someone to operate my phone by Wi-Fi!I have Facebook messaged about this problem, left angry posts on their page, called about the problem, gone to Cricket store THREE times.....they reset the APN or they disconnect my phone from the tower (because Cricket CLAIMS it's a tower problem, if that's even true) and then reconnect it again, made a case for my problem and then last night claimed the problem was solved (and it seemed it was until the data dropped, AGAIN, for the millionth time and would only allow "Emergency Calls"). I even got a $10 credit because of this issue. Should've gotten more!The repetitiveness of this is angering me. I
I had been a Cricket customer for several years on your $55/month unlimited plan. Recently, I was enticed into upgrading to the More plan for an extra five bucks a month. While I do like the increase in my data speed, I was mainly drawn to the ability to use my mobile hotspot, so I upgraded.However, my hotspot doesn’t work. I can connect my devices to it just fine, but there’s no internet. I come to find out that, apparently, my $350 Nokia 7.1 isn’t “eligible”. However, when you all enabled everyone’s hotspots last year because of the pandemic, it worked just fine. So it’s not a problem or limitation with my phone, you guys have just simply arbitrarily deemed it “not eligible”.Why is it not eligible?
I have a Nokia C5 Endi and my hotspot will not work. I can connect my devices to it but there is no internet connection. I had a Nokia 3.1 Plus and it had the same issues that's why I bought the C5. I have chatted and called cricket but still have this issue. Does anyone know what to do? I'm so close to just saying bye to cricket and going back to pageplus. At least they work like they say they will. And yes I have done ALL troubleshooting from my end. Never had a problem with my hotspot until after I got a insurance replacement on my 3.1 about 3 months ago since then I haven't had hotspot that I'm paying for.
I’ve had cricket for over a month now. At first I wasn’t able to be on the internet without WiFi (so I could t use my data) even though I have unlimited data. That fixed itself but now I can’t receive pictures through text message. When someone sends me a picture it just says “no subject” any ideas to resolve this?
Recently went with cricket, the problem: every time i try to setup voicemail by holding down the one key, the recording tells me that my voice mailbox is not setup, goodbye and then hangs up. How in gods name am i suppose to set it up if it want give me the option after holding down the key.
Ever since getting my new Alcatel phone, I cannot see the content of any group texts. The text 'bubble' appears, but it always says 'message cannot be downloaded'.How can this be rectified? My mother has several health issues, and I'm missing texts from my siblings about her.
I recently switched to Cricket from Straight Talk because Cricket offered MUCH better coverage in my area than Straight Talk. I am very satisfied with the switch in that I can now browse the web on my phone without having to sit in my car in the driveway. However, I am having an issue with the hotspot. Despite Straight Talk's inferior coverage out here, I was still able to put my phone on to charge in my car and run my mobile hotspot to play online games. Now you would think that since Cricket has better coverage their hotspot would perform better, right? WRONG. My laptop will connect but it runs so slow that it is essentially useless. What gives, Cricket? Why is my connection so strong on my cell phone but your mobile hotspot is absolute garbage? And yes, I tried USB tethering and it was even slower. This is unacceptable. Straight Talk's hotspot is included in their $55 plan for free and works dramatically better than the one you guys charge $10/month for. Get it togeth
Hi,Not sure if this is the right place to ask but here goes. Back in the day, service providers could actually recover/download all the text messages you sent or received. Is this something that can still be done? Wife's phone was stolen, it's not turned on (likely won't be, at least not where I can access it), and besides photos of her recently passed cousin, she is heartbroken over losing the many texts that she sent and received with him during his final months.Does Cricket keep texts stored on servers? And if so, is it a situation where we could get them?Thank you in advance!
Hello again,I was looking through my phones hidden/secret menus and saw that wifi calling was provisioned via a toggle switch and VoLTE was also provisioned this same way, but I noticed that video calling was greyed out and that even though there was a toggle switch for it like the other two features, there was no way I could turn it or toggle it on.Is this a feature that Cricket offers?If so, could you please provision it and toggle it on?I'm using a Moto G7 Supra purchased from Cricket.My wife's phone is a Moto G6 Play and she has a video calling icon that apparently lets her choose to make video call if she wants. She doesn't have Cricket service but the phone was originally a Cricket phone as the box that it came in was branded as Cricket even though it was an unlocked phone at the time she purchased it.I was hoping that I could get that option to make video calls as well.Thanks...
I have the unlimited with hotspot plan. Will the 15 GB rollover into the following month? And if I purchase an additional 15GB one time purchase will any of that rollover to the next month? I am a single mom and had purchased these for my kids to have service at home for school. School reopened and we didn’t use as much as planned but not we just found out that they will more than likely be closing down due to the increase of cases in our area and my billing cycle ends tomorrow.
Late last night (02/06) at 2 am I received a text from Cricket stating that: "This device is not eligible for activation on the Cricket network. Cricket's High-Definition voice network requires use of a compatible device..." The next morning, less than 12 hours later, my call, text and mobile data was promptly shut off. I'm just at a lost for words. In the course of less than 12 hours, my phone is unusable on their network. I currently have a unlocked Oneplus 7 Pro. When I bought the phone last year, I made sure that it would work with Cricket, who uses the GSM band. The phone has high-definition voice over network, and voLTE. It's a 4G LTE phone. Everything checks out. I should have been able to use the phone for awhile on their network. I've honestly loved Cricket with their cheap, (at least in my location) reliable service, unlimited talk/text and data. So to say the least, I'm pissed off. I'm writing this here to ask if others are having the same problem or heard of this. For now,
First, I would like to make it clear that I absolutely love Cricket and its services. My wife and I have recommended them to several people over the years. Unfortunately, until the unlock policy is changed, I will never buy a phone from Cricket again. Specifically, the clause in the policy preventing even long time customers in good standing from unlocking a phone for 6 months. I am someone that goes on international trips and as soon as I land in a country (other than Canada and Mexico) my phone mostly becomes a paperweight. The only way to overcome this is to buy a local sim card for my phone and make it fully functional for the length of my trip. Until the policy is changed I will simply buy unlocked phones off of Amazon. I have no plans on ever leaving Cricket, but this policy has made it irrational for me to ever purchase one of your phones again.
Greetings.In this day-and-age of constant scam calls, does Cricket offer any way to block all calls except for those pre-authorized? Or is there an app that you recommend for doing this?I'm getting tired of blocking specific numbers just to have them call using a different number. If I could auth only certain numbers (say from my contact list) to come through that would be great. Thank you.
I’m interested in using an LTE 4G router such as the Cudy AC1200 Dual Band Unlocked 4G LTE Modem Router with SIM Card Slot in a remote location which has no internet but good Cricket service. Will this work? I read a comment on one of the 4G LTE router reviews which stated that Cricket disabled the SIM after one day of use.
We’re committed to keeping our customers connected to family, friends and the latest information. Beginning March 14, we will waive reconnect fees for customers who are affected by the COVID-19 pandemic. Cricket customers who are affected by the COVID-19 pandemic should call Cricket customer care at 1-800-CRICKET (274-2538) or 611 from their Cricket phone if they need this reconnect fee waived. I called Cricket via 611 and had a very specific question with regards to COVID-19 and with all that is being shut down , among that call was with regards to our schools being shut down here in Washington State . I was told by a representative that there has been an application placed in to the government to help assist with removing caps because with everything that is closing from Doctors office Lobbies to mental health centers, Schools, theaters and other forms of entertainment , ALL have been shut down and we can no longer access them. My Q
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.