- 549 Topics
- 1,548 Replies
Hotspot Stopped Working
In November of 2021 I brought my Pixel 4a from ATT to Cricket Wireless. The hotspot worked fine until I went to use it last month September of 2022. I have the top tier plan and the last time I used it was in June of 2022. I called customer service and was told that phone wasn’t supported on the network. Voice and data work fine so the phone has to supported. Looking to see what has changed since June.
HBO Max Access Denied
I received a text that my account is eligible for HBO Max free, so I clicked the link and installed HBO Max from the play store. I followed directions, clicked on the person icon, then clicked on Sign Into Account, then clicked on sign in with a provider, then I selected Cricket Wireless and then I get this error: Access Denied. You don't have access to http:www.cricketwireless.com/restservices/hboauth/v1/sam1/idp/init on this server. Reference #18.15aa2c17.1631305538.1896458bI have Samsung phone. Any ideas why I can't sign in like it says to?
Data Usage Almost Gone
I just paid my bill on September 18, 2022 and I recieved a text message from Cricket stating my Data Usage was getting low and that was within a couple days after paying off my total bill. I pay my total bill on time every month and this same thing happened last month and now a few days later my phone is saying slow date usage and just spins buffering out of control. This is not acceptable, especially when I don't even use their data each month I use my own from my own personal internet at home on my roommates acct. AND WHAT HAPPENED TO UNLIMITED DATA USAGE ANYWAY!!CUSTOMER SERVICE YOU NEED TO FIX THIS MISHAP OR I'M CHANGING MY SERVICE CARRIERS.... I HAVE BEEN A LOYAL CUSTOMER FOR OVER 12+ YEARS YOU CAN LOOK ME UP.... YOU HAVE MY ##... THANK YOU, Pamela Fisher
Refer a friend
So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act
wrong email setup by cricket for hbomax
When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.
data stupid slow in denver
Me and my girlfriend both have the cricket dream 5g with the 60 dollar plan. Both of us. Two separate plans. Her phone will be right next to mine. Whenever I do comparitive speed tests with the same testing software, hers is always always faster. Sometimes by a little, most of the time by a lot.Right now I'm getting about 1.1mbps.Without a skip, she gets 6mbps. We are on the same tower. Phones are factory fresh. It doesn't matter where I go this is always the case. This is proof that cricket is throttling whoever they want for really no reason.
Don't understand the hot spot thing
I understand tethering which is a cell phone feature. I understand data plans with cell phone companies. How does a cellular plan offer “mobile hot spots”? Either your phone does that or it doesn’t. You either have cell phone data or not, it can be unlimited or capped. How does a PLAN offer hot spots?
Every time I try to set up wifi calling I get the message “Couldn’t set up wifi calling. Try again later in settings.” It has never set up. I have tried for nearly a year. I have a samsung galaxy s10, it’s supposedly compatible. Wifi calling could save me the cost of a wired home phone line, but it doesn’t work. What the hell?I bought a new sim card because I saw that fixed it for someone. It didn’t fix it for me.I have also called customer support about this and again, they are useless. Absolutely useless. Their uselessness makes any problem worse than it was before trying to get help.
HBO Max/$5 auto payment discount
Does anyone know if I sign up for HBO Max do I lose my $5/month discount for auto payment? I don’t want HBO bad enough to lose my $5 discount. I have called support twice asking about this and they won’t tell me the answer, which is pretty infuriating. You hire people from different countries who don’t understand the question and you don’t train them well enough to answer the question and that’s the face you give your customer when they need help.
Cached Caller ID
I work for a local telecom provider. One of our customers is reporting that their outbound caller ID is showing up incorrectly on Cricket Wireless customer's devices. I've verified that their CNAM is correct, and I suspect that Cricket's database just needs to be updated.Can somebody who works for Cricket give me some direction? I'm not even sure who to call to try to get these records updated.Thanks in advance.
Awful service. My app to clock in and out of WORK doesn't load most of the time. I can't check my bank account anywhere. Calls and text messages won't go out. I feel like I'm paying for nothing. Might as well carry a brick, it'd be just as useful. I supposedly have unlimited data but I might as well have none at all ever. Taking advantage of poor people who can't afford 100+ a month for Verizon. I thought it'd get better with AT&T but honestly, it's worse.
Every day I work during the day my cell phone periodically keeps losing service at work. When I check the coverage map their shouldn’t be any drop in cell phone service but it keeps happening. It usually doesn't fix it self until I am about 5 miles to home. I need to know if this is a phone issue or service issue, thanks.
Mobile Hotspot and Tethering
I just discovered that I can use mobile hotspot and usb tethering to provide internet to my tv and my computer and possibly even the router when AT&T's internet is down. I just went through several days without internet, never knowing my phone’s hotspot would give me the internet access I need. Never again. This is awesome.
Weak 4g and 5g signal with network congestion.
Hello everyone. This is my first post. I have had cricket for 8 months. I have the Cricket More plan. About 6 months ago the repaired my neighborhoods only tower which is 6.4 miles away. After that there is only 0-1 bar signal. 1 phone is s22 ultra using AT&T. None of us can use our phones. Around 2:30- 7:00pm cst our phones say Network congested, please call your network operator. And we can't make or receive calls. Phones work everywhere else, and I mean everywhere, like the S. Louisiana swamps. Why oh why won't 4 phones, 3 on cricket and 1 on AT&T work in our neighborhood? I have called Cricket Customer Service multiple times. They say everything is fine. No network outages or slow downs. The AT&T phone does the exact same as the three Cricket phones. Att says same thing as cricket. Well, I was really loving Cricket, but it doesn't pay to pay $71 every month when you can't use your phone where you are at most of the time. Please Cricket, HELP us. We don't want to go ba
Insurance;BUYERS WARNING DO NOT BUY!
With being a Loyal Cricket Wireless Customer, and knowing in my working conditions things happen. I opt in for insurance from day 1. Keeping it til here recently, due to new found knowledge. As per my insurance my repair (“I still have the paper literature saying this”) should ONLY cost $40 and be same day. Now upon my attempt to file my claim, is where the truth hit me. No my repair would not be same day, nor the cost be what was Verbally and Printed on the literature. The quoted price was $75,without same day repair. For what I’ve paid into my insurance over the time of having service through yal. Now yal hit people with this,do yal (Cricket Wireless *CW) realize…. For that $75, any ATT Serv phone can be bought at a more convenient loacation. No wait time or anything, and be used. This has gone to show me yal honestly don’t care about customers. As well that y’all will do anything to get these said customers HARD EARNED money. Yal know this Insurance is HOT GARBAGE,nothing but a MONE
I am wanting to add personal ringtones and assign to some of my contacts. I have used a ringtone app and have downloaded a few. I go to a contact and click on the option to 'Set ringtone' which takes me to the availble ringtones that came with the phone. The last option in this list is "+ Add ringtone". I click on it and it opens the folder where I stored my downloaded ringtones. I click on the ringtone I want to add which closes the folder and takes me back to the list of available ringtones but the one I selected is not added to the list.
WHY is cricket service complete TRASH now and they WILL NOT fix it!?
I pay for phone service that USED to be stellar! It’s complete SHIT now! They refuse to help. They are installing 5G bullshit while slowly choking out 4G service all the while CONTINUOUSLY Selling 4G devices touting them as the best of the best! I’m fed the hell up with this! I used to have full bars and no complaints! Now I get 1 if I’m lucky and can’t even send a picture thru a damn text message! I LIVE IN THE SAME PLACE AND YOUR SERVICE HAS GOTTEN SO BAD THAT IM FIXING TO SAY SHOVE IT UP YOUR 5G TOWER THAT IS LITERALLY 5 MILES FROM MY FRONT DOOR! You crooks! Not everyone can afford to run out and buy new $600+ Phones! And what’s worse is y’all haven’t offered to assist customers with these new phones these stupid rich companies are going to require us to have! Get. It. Together.
WIFI Calling not working all of a sudden
My wifi callling stopped working at 3pm yesterday. I went through troubleshooting with Cricket for 2 hours yesterday until they finally told me that others have reported issues with wifi calling and it seems to be on Cricket’s side. They told me to check with them again in the morning if it is still not working. I tried talking to them again...they tried going through troubleshooting AGAIN and I explained that I was told this is a Cricket issue. They said that they don’t have report of other customers with this issue. OH MY GOD. I just want to know when my wifi calling will be working as that is the only way I can make/receive calls and texts while at home AND at work. Has anybody else had an issue with wifi calling not turning on since yesterday?
Wifi calling won't activate
TLDR: Wifi calling won't activate, basic troubleshooting done, Cricket support useless. Please help!(I know this is a duplicate post, but Cricket at it's finest wouldn't let me post it initially where it belonged without having something in the welcome board...ugh)Hello, reaching out here as I'm at wit's end with Cricket and this Wi-Fi calling issue. Background, initially signed up for Cricket with an unlocked S6 about 4 years ago. By rule that phone couldn't get wifi calling because it wasn't Cricket branded. Fair enough. June 5, I upgraded my phone to a Cricket branded S10. Tried to set up wifi calling and can only get a green and blue loading circle for about five minutes, then "please try to set up wifi calling again later" is what pops up next. My device has had several updates, and each time it is always the same. I've tried in no less than 4 different places with a strong wifi signal but to no avail. Cricket "support" operators have either blamed the wifi providers, told me to c
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