- 519 Topics
- 1,452 Replies
I needed to add another phone to my line and the cricket agent told me I could save money by switching to an unlimited plan with 4 phones. I made it ABUNDANTLY clear that my phone has hotspot and that I needed it on my phone and not the other lines. He told me that ALL the lines would have hotspot after the change to the new plan. and my bill would only go up $5 after adding the new line, 2 days later I went to use my hotspot and it no longer worked, so I called cricket and they told me my phone was not compatible with hotspot, I proceeded to tell them that I was using hotspot for years on that same phone up until I was guaranteed that all my phones would have a hotspot. As they were pulling down my pants they told me there was no way to get my old plan back, and as they proceeded to fu<k me, they told me they COULD give me hotspot on my phone but all the phones would no longer have unlimited data and they would have to charge me $60/mo. on top of what i'm already paying.
I recently was trying to sell my old Motorola moto g7 but my grandmother insisted that I should give it to my dad in Mexico. Is there a way that my old phone could switch to another company in Mexico or is the moto phone exclusive to Cricket Wireless?I don't want to pay for an unlimited plan when my dad has worry about his data going over the limit because it is limited when a user travels to another region. So the question is, is there a third party company that could use the moto phone for service in Mexico or is the moto phone stuck with Cricket Wireless?
Own a LG G^+ Unlocked on the Mobile Unlimited Family plan.My hotspot has been working fine until a month of so ago, Right now I can activate the hotspot and connect the other device and I always get the Message No Internet Connection or WIFI has no internet access. Have tried with several other devices already.Wondering what has changed since my Hotspot was working without issues. Thanks!
Hey Cricket Wireless, I asked this question to the phone support and chat support and no accurate answers.. They seem like they don't have a bit of knownledge about what i am asking about, My question is basically Will Cricket's signal difference between them and my current provider of verizon matter to much? Cricket gets like -117dBm all the down to -130dBm in my area. Verizon gets like -110dBm all the way down to -124dBm where i live.. Will the difference between the two carriers make a difference in calls dropping where i live? I really want to switch to Cricket but i need my phone.
Hello again,I was looking through my phones hidden/secret menus and saw that wifi calling was provisioned via a toggle switch and VoLTE was also provisioned this same way, but I noticed that video calling was greyed out and that even though there was a toggle switch for it like the other two features, there was no way I could turn it or toggle it on.Is this a feature that Cricket offers?If so, could you please provision it and toggle it on?I'm using a Moto G7 Supra purchased from Cricket.My wife's phone is a Moto G6 Play and she has a video calling icon that apparently lets her choose to make video call if she wants. She doesn't have Cricket service but the phone was originally a Cricket phone as the box that it came in was branded as Cricket even though it was an unlocked phone at the time she purchased it.I was hoping that I could get that option to make video calls as well.Thanks...
I’m also a victim of this port out scam. My phone # was disconnected and ported out without my knowledge on September 13th. I have been calling Cricket everyday for over a month now and am getting nowhere. The customer service reps are rude and uncaring. I was without service for six days without knowing it and all they were willing to do is give me a new phone #, but I had to pay for a new SIM card and activation fees (I had to go to the Cricket store every day to call customer service until they gave me a temporary #). This is totally unacceptable. They don’t seem to be taking this situation seriously. It’s all about the money. I just want MY phone # back, the one that I’ve had for thirty years and brought with me when I signed up with Cricket. Fortunately the other #’s on my account weren’t affected which is good, but I’m the account holder and the one that pays the bill. Where’s the service that I’m paying for? They opened a ticket and I was told this was a priority. They kept sayi
I will be traveling overseas to London later this month and will have my Galaxy S8 with me. What, if anything, will still work while I am in the UK? Specifically, will I be able to make phone calls, send/receive text messages via roaming cell network? What about via wireless internet? Will I at least still be able to access the internet, or does my phone essentially become a brick outside the US, Canada, and Mexico?
Greetings.In this day-and-age of constant scam calls, does Cricket offer any way to block all calls except for those pre-authorized? Or is there an app that you recommend for doing this?I'm getting tired of blocking specific numbers just to have them call using a different number. If I could auth only certain numbers (say from my contact list) to come through that would be great. Thank you.
Is there a way to disable VoLTE/HD Calling on the Moto e5 cruise? I think it is my location, but calls on VoLTE sometimes echo in and out. It does the same on my S7, but I have the option to disable it and have no issues with calls at home now, but I can't disable it on the Moto e5 cruise. It's not a phone issue since the S7 would have similar issues. Basically, you can call, talk fine for a bit, and occasionally the person is unable to hear me for a bit. Doesn't happen every call, but turning off HD voice fixed that issue on the S7 and it should work on the e5 cruise too. Thanks.
I have owned a Samsung Galaxy Halo phone for several years and all that time I had WiFi Hot Spot access for which I paid an extra fee. Recently I changed to the "Unlimited & 15GB Mobile Hotspot" plan and suddenly lost WiFi Hot Spot access. I called the customer several times and asked why my WiFi Hot Spot was cut off. They told me that I lost access because I change plans and the Hot Spot would not work with the Galaxy Halo. I asked then to be switched me back to my old plan and they told me that could not be done. They proceded told me that my only recourse was to purchase a new phone. Told them that I paid a lot of money for my Galaxy Halo and expected it to provide WiFi hot spot access. I explained to them that it was ILLEGAL to charge me for WiFi Hot Spot access and not provide that service. Only after that remark did they offer to give me credit. CAN ANYONE PLEASE HELP ME RESOLVE THIS ISSUE?CAN ANYONE TELL ME HOW TO ACCESS A PERSON AT CUSTOMER SERV
I have been with Cricket since 2017 I am so glad I bought the protection plan I had to send my LG in so many times for glitches and malfunctioning the last time I had to send my phone in I was told it was the last time I could use the protection plan. I have had this phone for over a year I went to upgrade but could not afford the phone upgrade not the 25.00 free and any other hidden fee also buy a tempered glass screen protector and case. The phones I could afford were junk. I don't want an I phone or Samsung not an another LG. The Motarola I want 139.00 up grade price then the extra fees. When a new coustomers can get the phone for almost nothing I have 3 lines and pay over 100.00 a month. All this refer a friend stuff is not a good way of being told u could save 250 a year with refer a friend and automatic payments I do have automatic payments and people I know are happy with the servace they have. So Cricket you need to take care of your coustomers that have been with you for years
I live in a town of 12,000 people in southern Vermont and recently I can get only 1 bar of signal in some parts of town and no signal at all in other parts of town. This is a recent change over the summer. Nearby towns or even out on the freeway it is fine as before. Zip Code 05301. Does anyone know what is going on or am I going to have to find a new carrier?
So someone has stolen my brothers LG Fortune 2 and is still using the phone. The dude has been messaging people saved in the contacts pretending to be my brother. He's using the data, making calls and messaging numbers as I'm writing this. Is there anyway to locate the device remotely before blocklisting it? Not sure what all apps he's got on his phone or if any allow premission for location/GPS. And if theres no way to locate it, can I suspend and/or wipe the phone in the morning on the 17th (when customer support is available) and be able to use the upgrade to get a new phone that becomes available on the 18th?Or does suspending the line cause you to not be able to use the upgrade?
Recently I upgraded from the 50 dollar plan to the 60 dollar unlimited plan and it seems like my data speeds run so much slower. The internet doesn’t run very fast not only on one areal but everywhere i go. I spoke with a rep and he was trying to help when we got disconnected and now when I try to get an agent it’s saying support is now closed. Which is ridiculous since I was just speaking with someone. I also haven’t had lte data at all for the passed two days.
Hi, i have subscribed to the 2gb data plan on my mobile ( i phone 6) . However , the internet is very slow . It takes a very long time to load pictures, videos and to open a webpage ,although i am using LTE , which should load data faster. Can you please look into the matter?Thanks.
Hello I am trying to find out if any/all of the Xiaomi phones would work on crickets cellular network in my area ( Bozeman, Montana), Ideally I would like to see if LTE coverage would be supported! I dont get any of this and need help!Network:GSM: B2 / B3 / B5 / B8WCDMA: B1 / B2 / B4 / B5 / B8LTE: B1 / B2/ B3 / B4 / B5 / B7 / B8 / B20 / B38 / B40 How do I Find out what bands AT&T uses in my area ( Bozeman, MT)and would i get at least decent coverage? Trying to research this online and need help!
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