- 456 Topics
- 1,242 Replies
I am trying to set up voicemail for the first time on my room mates coolpad canvas.According to instructions,press and hold the 1.When i did that,it ask me to enter the 10 digit number i was trying to reach.Well i don't know what 10 digit number they are talking about.Would somebody please explain this to me step by step.Thank you very much.
We’re committed to keeping our customers connected to family, friends and the latest information. Beginning March 14, we will waive reconnect fees for customers who are affected by the COVID-19 pandemic. Cricket customers who are affected by the COVID-19 pandemic should call Cricket customer care at 1-800-CRICKET (274-2538) or 611 from their Cricket phone if they need this reconnect fee waived. I called Cricket via 611 and had a very specific question with regards to COVID-19 and with all that is being shut down , among that call was with regards to our schools being shut down here in Washington State . I was told by a representative that there has been an application placed in to the government to help assist with removing caps because with everything that is closing from Doctors office Lobbies to mental health centers, Schools, theaters and other forms of entertainment , ALL have been shut down and we can no longer access them. My Q
Own a LG G^+ Unlocked on the Mobile Unlimited Family plan.My hotspot has been working fine until a month of so ago, Right now I can activate the hotspot and connect the other device and I always get the Message No Internet Connection or WIFI has no internet access. Have tried with several other devices already.Wondering what has changed since my Hotspot was working without issues. Thanks!
Many companies do this, they offer great deals to new customers and current loyal customers get the low end, it is so infuriating. I have been with cricket for years now and now that I want to upgrade I have to pay 549.99 + 25.00 for a Galaxy S9 if I was a new number/customer I would pay 274.99 + 25.00 what is the problem here? I see no deals for loyal current customers. I may consider switching carriers since this is really upsetting since phones are so expensive these days.
My Moxee Hotspot from Cricket shows 3 and sometimes 4 Bars inside my house. Even with 3 or 4 bars the internet is slow and that is if the internet works at all. From noon to midnight it shows service but you can’t even open a webpage it times out. I want to buy me a signal booster to see if that helps but I need to know what Bands Cricket uses. Do they use different bands in different parts of the Country or do they use the same bands everywhere. Could someone please help me with this I can’t ask support because my internet is never working when they are open. All I have is there 100gb data plan and no phone with a plan. Also everytime I have ask for help here no one ever answer. I hope maybe this time someone would and could help me with this. I’ll wait 2 days and if there is no help then I know none is coming and Cricket support is just a name made of words to make Cricket blame the problem on others. Help! Help! Help!!!!!!!!!!!!!
LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.
I’m also a victim of this port out scam. My phone # was disconnected and ported out without my knowledge on September 13th. I have been calling Cricket everyday for over a month now and am getting nowhere. The customer service reps are rude and uncaring. I was without service for six days without knowing it and all they were willing to do is give me a new phone #, but I had to pay for a new SIM card and activation fees (I had to go to the Cricket store every day to call customer service until they gave me a temporary #). This is totally unacceptable. They don’t seem to be taking this situation seriously. It’s all about the money. I just want MY phone # back, the one that I’ve had for thirty years and brought with me when I signed up with Cricket. Fortunately the other #’s on my account weren’t affected which is good, but I’m the account holder and the one that pays the bill. Where’s the service that I’m paying for? They opened a ticket and I was told this was a priority. They kept sayi
Cricket website says: "You can communicate through calls and text messages over a Wi-Fi network using Wi-Fi Calling. You'll need a Wi-Fi Calling capable device and an active Wi-Fi network. If cellular coverage is weak or unavailable your device will route calls and texts via Wi-Fi. For example, when in poor coverage areas or when your device is in airplane mode with Wi-Fi enabled."Please someone who has experience with this wifi calling tell me what this means. Is it just text messages or video/picture messages? Is it both?It just seems hit or miss on sending messages with pictures or even gifs. Sometimes they send fine, and other times, they are 'undeliverable'. We live in an area of poor Cricket coverage. So wifi calling is valuable to us. I have had Cricket support tell me directly that we cannot text over Wifi Calling. I then proceeded to show them what their website says, and they say...please hold, we will look into it.Text me
I have a Nokia 3.1+ and went into the call settings and found that number is used to forward calls for when busy, unanswered and unreachable and want to know 'why'?What if I delete the number? I read this is the setting to set the ring duration (which is what i'm trying to determine and change if possible)
So someone has stolen my brothers LG Fortune 2 and is still using the phone. The dude has been messaging people saved in the contacts pretending to be my brother. He's using the data, making calls and messaging numbers as I'm writing this. Is there anyway to locate the device remotely before blocklisting it? Not sure what all apps he's got on his phone or if any allow premission for location/GPS. And if theres no way to locate it, can I suspend and/or wipe the phone in the morning on the 17th (when customer support is available) and be able to use the upgrade to get a new phone that becomes available on the 18th?Or does suspending the line cause you to not be able to use the upgrade?
We have several phones and all work fine except one. On that phone it will ring if someone calls from a cell phone and work... but if they call from a landline it goes straight to voice mail. I have wasted time talking to a person in a cricket store, and call customer service 3 times and gotten no solutions. We have swapped the sim cards with another phone and when we do the phone that isn't work will work with the other sim card in it, but the sim card from the phone that isn't working will have the same problem in any phone you put the card into. So we know it isn't the phone.
I pay for phone service that USED to be stellar! It’s complete SHIT now! They refuse to help. They are installing 5G bullshit while slowly choking out 4G service all the while CONTINUOUSLY Selling 4G devices touting them as the best of the best! I’m fed the hell up with this! I used to have full bars and no complaints! Now I get 1 if I’m lucky and can’t even send a picture thru a damn text message! I LIVE IN THE SAME PLACE AND YOUR SERVICE HAS GOTTEN SO BAD THAT IM FIXING TO SAY SHOVE IT UP YOUR 5G TOWER THAT IS LITERALLY 5 MILES FROM MY FRONT DOOR! You crooks! Not everyone can afford to run out and buy new $600+ Phones! And what’s worse is y’all haven’t offered to assist customers with these new phones these stupid rich companies are going to require us to have! Get. It. Together.
I've been a Cricket customer for over 22+ years. Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket. Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. My phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. I recently wrote to Cricket Wireless because they abruptly shut my phone service off on Thursday, February 11, 2021. I noticed that I haven’t received any sort of communications throughout the night. I replied to a sent text a message that was not delivered. I also couldn’t make any phone calls whereas I discovered an error message kept scrolling across my phone screen…. "SIM not provisioned MM2".On Friday morning, February 12, 2020….I went to the Cricket store about my phone connection. The store representative
why is Cricket wireless data so slow now? It takes so long to load a page now. I'm in San Francisco.
why is Cricket wireless data so slow now? It takes so long to load a page now. I'm in San Francisco.is Cricket Wireless going down the drain? should I be moving to another mvno? if so, which one? Thanks.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.