- 533 Topics
- 1,487 Replies
We have lousy cell reception at the house, only good by certain windows (rural Alaska). I’m trying to use my ethernet-USB C adapter to get wi-fi calling through our wired home internet system. Dream 5 cricket phone. Cricket rep in our town said wi-fi setup should work, even though ours is wired. I’ve gone through the wi-fi setup and nothing is connecting. Any ideas?
I called the customer service to order a new phone to upgrade my current 3g phone on Jan 3rd. I received email confirmation with order number: 2225806324513097 and then shipping confirmation email with a Fedex shipping track number: 551419658808 quickly after that. But when I traced the order on Fedex, it always showed: The delivery date may be updated when FedEx receives the package. I called Fedex many time after that, they told me they never receive the package from cricket yet. I also regularly checked my order status on cricket online and called customer service many times. They always told me to wait and wait, even this order is a 2 business days shipping order. On Jan 10th, my old 3g phone suddenly lost service and when I chat with the customer service online. I was told the new device was activated that caused my old phone lost service. But Fedex didn’t receive the package and deliver it to me yet. How could it be activated? Since then I chatted with customer service online 3-4
Hello. I have used advanced messaging on the Samsung messages app on my previous Cricket phone. Now I cannot get those specific messages to transfer to my new Cricket Moto phone. However, normal SMS and MMS messages have transferred. How can I get the messages of type "advanced messaging" to transfer to my new phone?
I tried to add a new phone 10 days ago and apperantly I inputted some incorrect information to port my current number in its been stuck In limbo ever since and I've made several calls to customer support and haven't received any resolution. All I want to do is cancel the order and start over. Is there any easy way to do this or do I have to wait on hold for another 2 hours just to still get nothing done?
I just received my Cricket Dream 5G a few days ago and just live it so far.I am a new customer and wanted something with a unlimited plan that never slows down no matter how much GB you use.Well looking over my plan which I have the $60 one says my data will never slow down cause I have the premium plan..SO IS THIS TRUE IT NEVER SLOWS DOWN NO MATTER HOW MUCH YOU USE?It also says cricket forever and I have 5G and pretty much do 97% of the time.
I purchased a SamsungA52 on 12/5/21. Received the phone on 12/8/21 and installed the sim on 12/18/21. I went thru the activation process and the phone would not connect to the network. After spending an hour on the phone w/Customer service I was told that the chip was expired and that I needed to purchase a new one. Naturally, I refused and asked that Cricket send me a viable sim card and was told that was not possible. I want to know why. I saw another post on this community where the customer had a similar issue w/a bad sim.and it said that Cricket would be sending a new card. I want the same service.
Newest Netgear HotSpot LM1200 won't activate on CricketWireless? (new product Jan 2021 from Netgear)
The LM1200 is Netgear’s new Hotspot offering and Cricket IMEI checker says they won’t activate it. Verizon & T-Mobile will and ATT doesn’t have an IMEI checker anymore, their support staff said I need to drive to an ATT Store had have them put a SIM in it to determine. The Modem is a CAT 4 LTE modem. What’s going on with Cricket? Just because a modem is 3g capable doesn’t mean they need to can it. What am I missing about the 3g capable devices, will they stop working on LTE too?
I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with. On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have? What can be done about this? I just want my phone or my money back.
tried to set up hbo max on my new iphone 12 pro max. says can not verify subscriptionuninstalled app on iphone , reinstalled app still same issue. logged into my cricket with no issues.HBO MAX keeps saying can not verify subscriptionI have the unlimited cricket more phone plan.HELP
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