Service Features

  • 548 Topics
  • 1,529 Replies

548 Topics

J
Jb620Paparazzi
asked in Service Features

HBO

So is HBO really free? Because I get this. Or Is it only free if you have WiFi? 

2
W
1 year ago
M
MichtorExtra
asked in Service Features

free sams club membership

I never received the sam's club code and was excited after read it on the flyer but never got it I could really use it right now

2
jdor_Cricket
1 year ago
G
Gillespie9417Paparazzi
asked in Service Features

blocked calls coming threw

How do I stop someone from blocking there number before they call me?  

4
D
1 year ago
C
ChenonaExtra
asked in Service Features

Sam's Club Membership

How do I apply for the Sam’s Club membership? This website is not very user friendly. Thanks for any suggestions on applying. 

1
J
1 year ago
bigbillsd
bigbillsdA-List Star
asked in Service Features

Newest Netgear HotSpot LM1200 won't activate on CricketWireless? (new product Jan 2021 from Netgear)

The LM1200 is Netgear’s new Hotspot offering and Cricket IMEI checker says they won’t activate it.  Verizon & T-Mobile will and ATT doesn’t have an IMEI checker anymore, their support staff said I need to drive to an ATT Store had have them put a SIM in it to determine.  The Modem is a CAT 4 LTE modem.  What’s going on with Cricket?   Just because a modem is 3g capable doesn’t mean they need to can it.   What am I missing about the 3g capable devices, will they stop working on LTE too?

2
bigbillsd
1 year ago
A
AkirkcarleyPaparazzi
asked in Service Features

150GB iCloud Storage—How do you access it?

How do you access the free 150gb iCloud storage through myPhotoVault? It shows I only have 2gb storage on there right now. 

2
A
1 year ago
P
PapyrusExtra
asked in Service Features

Test Topic

test 

1
C
1 year ago
H
HombrestevePaparazzi
asked in Service Features

new data throttling

What happend to cricket getting rid of the 8mb down and having 5g my phone is on 5g and when I speed test it shoots up to 75 for a second and right back down to 8

4
Marlena_Cricket
1 year ago
B
Bigmike189Extra
asked in Service Features

can i access my att cloud messages with my styleo

I downloaded the AT&t cloud app but I can't open it on my Stylo 4 Android. I'm not sure if it's because I have a Cricket plan or if my phone's just not compatible with the AT&t cloud. 

1
C
1 year ago
P
Ph0ne1Extra
asked in Service Features

Never Received Phone

I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with.  On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have? What can be done about this? I just want my phone or my money back. 

1
jdor_Cricket
1 year ago
B
Brilopez806Paparazzi
asked in Service Features

sams membership

So i get if we have not gotten our code by email or text to go on facebook or twitter .. well what if we dont have either what now? This is too much its always the runaround😑

2
B
1 year ago
B
Brian5154Extra
asked in Service Features

terminating a line

I have two lines in my account I need to terminate my secondary line 

1
C
1 year ago
R
RachealDanielle22Extra
asked in Service Features

Cannot login to website or app

I can't login to my account through the website or the app. It always says my account service failed. I know I have service. I know my username and my password, but still nothing works. It always just stays on the login screen. 0/10 stars. 

3
E
1 year ago
H
HarleyExtra
asked in Service Features

HBO MAX error code

tried to set up hbo max on my new iphone 12 pro max. says can not verify subscriptionuninstalled app on iphone , reinstalled app still same issue. logged into my cricket with no issues.HBO MAX keeps saying can not verify subscriptionI have the unlimited cricket more phone plan.HELP

1
L
1 year ago
L
LishielouPaparazzi
asked in Service Features

Not receiving texts

Stylo 6, can send but not receive texts. Help? 

3
T
1 year ago
K
KimmieExtra
asked in Service Features

HBO

It will not let me log into the HBO and wanted to know why?

1
jdor_Cricket
1 year ago
T
tashahovisPaparazzi
asked in Service Features

HBO Max Access Denied

I received a text that my account is eligible for HBO Max free, so I clicked the link and installed HBO Max from the play store.  I followed directions, clicked on the person icon, then clicked on Sign Into Account, then clicked on sign in with a provider, then I selected Cricket Wireless and then I get this error:  Access Denied. You don't have access to http:www.cricketwireless.com/restservices/hboauth/v1/sam1/idp/init on this server.  Reference #18.15aa2c17.1631305538.1896458bI have Samsung phone.   Any ideas why I can't sign in like it says to?

4
E
5 months ago
D
dawslbExtra
asked in Service Features

poor signal at my at my house

Does Cricket offer any signal boosters like Att does free of charge to boost your phone service 

2
C
1 year ago
C
Crisinu2Extra
asked in Service Features

I just got my cricket account and new phone with card to choose my plan I chose the $40 plana none of it working

I got my new cricket phone I bought the phone and service payment card from Fred Meyer I followed the directions to activate it they never works I can't even call 611 with it it says my number is suspended I don't even and it says when you look at your phone information that the phone number is unknown I'm very frustrated and need to get this fixed does anyone know what is going on 

1
jdor_Cricket
1 year ago
M
MfrenchExtra
asked in Service Features

ad it up app

Why is it that only android users are eligible to use the ad it up app?? Everyone on my plan has an iPhone. 

1
M
1 year ago
M
Mjumper33Extra
asked in Service Features

hotspot connections

How do I identify what device is connected to my hotspot 

1
D
1 year ago
C
Christinacollins86Paparazzi
posted in Service Features

Edward Customer support representative

I would like to say your customer support representative Edward is an amazing guy he went above and beyond helping me out with my questions and he needs to be recognized for is outstanding work

2
M
1 year ago
L
LouiszwuExtra
asked in Service Features

Mobile Hotspot

I had a byod device and got a plan that included a Hotspot. I later found that my device wasn't compatible. So I checked on the ones that that were with the mycricket app. A Samsung galaxy A11. It happened to that I had one that even had a cricket sim card. I took it in to the store and they promptly told me it too wasn't compatible. I show them where it said it was on your app. They said the imei showed it wasn't. They didn't know why. I'd like a better answer. 

1
J
1 year ago
C
ChirpchirpExtra
posted in Service Features

suspicious text

Cricket free msg: Your line no longer qualifies for HBO Max with Ads. To change back to a qualifying rate plan, visit My Account online or use the myCricket app. Visit mycrick.it/hbomax-downgrade to learn more.When I saw how my cricket was misspelled,  I figured it's  some scam.  Has anyone else received a text like this ?  Lately I been getting nothing but sms text asking me to click on strange links. 

1
jdor_Cricket
1 year ago
G
goldbondxExtra
asked in Service Features

Features Request - Google Voice Style - Accept Calls Press 1.

Call Defense is not working that I can see. Appears to be active. However, I receive 2-4 spam calls per day + 1-2 SMS per month. This has increased by about 50% since joining Cricket and is unacceptable. I would like an optional feature added similar to Google Voice which requires caller to press 1 to get through. This would block 90% of the automated and good portion of the live spam calls. (like Google voice)  Other MNO/MVNO’s are starting to add this. How tough can it be?  

1
jdor_Cricket
1 year ago

Badge winners

Show all badges
Terms & ConditionsCookie settings