Service Features

  • 594 Topics
  • 1,670 Replies

594 Topics

N
NathanPower66Extra
asked in Service Features

top up

If I top up my hptspot close to the end of the billing cycle and I have already paid the bill will I still have my extra hotspot data or will I lose it?

1
N
1 year ago
J
Jknml111Extra
asked in Service Features

Delays in receiving voice mails and my calls breaking up

I’ve had several people leave me voicemails and it took about 45 minutes for them to show on my phone. Today I had a few people tell me my call was breaking up. I called the local store and was told ATT towers had issues last Friday but thought they had been resolved. I called a friend who said he had problems talking to his son today with the call breaking up

2
N
1 year ago
C
Cynthia L BarkerExtra
posted in Service Features

I am all of a sudden unable to connect to WiFi calling. Any ideas please? I have a Cricket Icon 3.?

I'm not sure what else to say to describe the problem. It was literally working one minute and the next minute it said try again later. 

1
jdor_Cricket
1 year ago
B
Brian SExtra
asked in Service Features

Voicemail Help

To My Fellow Members of the Cricket Community,Hello, how is everyone? I trust things are good for you all and yours.I am writing today to ask how to set up my voicemail. When I follow the steps, I am asked for a number from my system manager. What do I do? By the way, I have tried the voicemail reset option.Thanks for your time and effort,Brian A. Shuttlewood

5
F
6 months ago
M
mbr60Extra
asked in Service Features

Service Quality and Signal are Worse Daily

Hello,   I’m part of a family plan that has had Cricket for 7 years now. The signal for calls, texts and internet has always been a little spotty but it was workable until a few months ago. Recently, every day the signal has been worse and worse, with internet pretty much ceasing during daylight hours and phone calls being dropped from previously reliable locations. I use this phone for to call people for my work and I’ve had to set up a chair far into my yard to get a signal because the phone no longer calls from inside my house. My mom had to drive ten miles away this morning before her internet came back.   So, we called Cricket and we’re told our phone plan was old and not really being maintained anymore which might account for the poor signal issue that has developed. I wasn’t thrilled to hear this, considering we were never notified that this might occur, but okay, I understand. It is an old plan. So we signed up for an updated plan at 25% more cost. Since this morning, the servi

8
T
6 months ago
K
KalebnerrenExtra
asked in Service Features

says my card info is wrong

I tried to add more mobile hotspot and the app said my card information was wrong and said order pending 

1
P
1 year ago
A
Ajna20Extra
asked in Service Features

Unable to change Plan services

The app and the online website are both not letting me change anything on my plans. I was wanting to add mobile Hotspot to one of the phones but its not letting me.

3
L
1 year ago
S
Shamblin10Extra
asked in Service Features

visual voicemail disappeared

I’ve been using the visual voicemail for quite some time. For some reason it has disappeared from my phone. I tried to reset my password. There is no reset password icon. The only button available is call voicemail.  When I called voicemail, it says the voicemail box has not been set up. There is no way to click set up voicemail.  I have an iPhone XVenture. 

1
C
1 year ago
C
Cricket_customer_1082Extra
asked in Service Features

hotspot add on

I have a question that i couldn’t find on customer support, if i add more mobile hotspot and i proceed to click one time payment and checkout, do i pay for only the add on feature or my entire monthly bill?

1
D
1 year ago
L
lalibermExtra
asked in Service Features

Suspending account

Can I temporarily suspend my data service?

1
J
1 year ago
J
JoseM2Paparazzi
asked in Service Features

5G Service for my iPhone

Got My iPhone 12 Saturday and Added My SIM Card But Only Having LTE. How Do I Get 5G On It?

3
T
1 year ago
D
dewey417
asked in Service Features

hotel wifi is not private

What can I do to make my hotel room wifi private? I understand that the hotel wifi isn't safe to use for browsing on my phone or laptop. 

2
starwender
8 months ago
G
GilmancrewExtra
asked in Service Features

mobile hotspot order pending

Hello👋🏻  So I recently added the mobile hotspot feature to my plan and now I have a order pending message on my screen. I understand that the orders have to be activated but I was wondering how long that takes. Thank you so much for the help!

2
R
1 year ago
O
OeyvindPaparazzi
asked in Service Features

International Roaming

 HiI am a very happy CricketWireless customer. I think the service, coverage, speed and price is great.  However I am really missing to be able to use my phone outside of USA, Mexico and Canada.   I am from Europe and go there at least once a year, and it is just frustrating to have to opt for some cash cards while travelling.  As part of ATT, I cannot see why CricketWireless can add international roaming as an paid option. I would not mind adding it as an additional service for the month I am travelling.  Please CricketWireless, can you step into the future world and offer something global.I am also surprised that Norway is not on the list of 35 countries I can call or text to.  I tried another carrier in the US, and had to switch back to Cricket within 2 weeks. Please dont make me look for other carrier again. 

6
V
3 months ago
abardt
abardtPaparazzi
asked in Service Features

Is Network Unlock even done anymore ..

i see alot of complaints about it and no successful unlocks on here . 2 weeks now and all i get is this  

2
abardt
1 year ago
J
jpeterson90Paparazzi
asked in Service Features

Voice Mail Deactivated - how long to resolve?

I’m on my second call/case with Cricket to get my disabled voicemail reactivated. Apparently Cricket disables voicemail for people who don’t use it or something?!? I feel I use mine frequently. Very frustrated to be dealing with an auto accident with the inability to trust my voicemail to pick up when needed. The first case was closed because they said I didn’t answer when they called, but I never received a call or had any missed calls.Questions:What are the criteria for having your voicemail deactivated?How long should I expect it to take to be reactivated?I’m extremely frustrated right now and looking into other carriers. Any suggestions?

3
G
1 year ago
1
12bhamExtra
asked in Service Features

i cant make or recieve calls

3 people in the same house, an iphone a motorola, and my samsung note 8, i am the only one that cannot make or recieve calls, i can text but no calls. a solution would be great, thanks.

3
K
1 year ago
G
gabby939Paparazzi
asked in Service Features

Cricket core plan on 4G router

Will cricket core plan work with an unlocked and compatible 4G router? I want to temporarily use the mobile data included in the plan. My phone’s broken and I can’t replace it as of this time. But I badly need to use mobile data / hotspot to connect to family and friends using my laptop. Anyone knowledgeable on this? I don’t want to upgrade to the Simply data plan that’s $55/month.It’s too expensive.

1
J
1 year ago
L
LynniePennPaparazzi
asked in Service Features

adding data without changing plan

My mobile hotspot ran out of data and I'm trying to add just data to my account. However I keep running into change my plan for more data and that's not what I want. I know it's something simple but I'm overlooking it. Can someone please advise me. Ty

2
L
1 year ago
B
Brandi317Extra
asked in Service Features

hotspot?

I just paid for additional data and my hotspot say checking authentication and service failed ? 

1
C
1 year ago
D
DadmechPaparazzi
asked in Service Features

Forced to buy Cricket 5G phone

3 months ago my Blu 4G phone with 265 gig. Worked just fine. Then I get mail and text saying my phone won't work when Cricket drops 3G. Ihd only bought my Blu®  phone 6 months before! So my wife decides on her own that she wants a new phone. The next day, my phone quits working. I call, they say my Blu® won't work after they drop 3G. I never had 3G! So now I can't get service unless I buy a new 5G phone from them. I always had a 4G LTE signal on the Blu®! NOW! I have a Cricket 5G phone and it STILL SHOWS 4G LTE.What's with this company? OK. You twisted my arm to buy YOUR 5G PHONE which is receiving 4G LTE! 

2
E
1 year ago
B
BigFatRattPaparazzi
asked in Service Features

When (If) will BYOD WiFi calling be implemented?

Big issue.  I know it’s available for Cricket phone phones but,  . . . . c’mon on.Visible seems to have this with there plan.  Same price.

2
B
1 year ago
C
charlenestevens22Paparazzi
asked in Service Features

dream 5g no good

I havent h0ad it 2 months and it wouldnt stay connected to the internet. Now after updating the screen is black and has a red triangle on it that says device is corrupt and shuts down. It cant be factory reset. Im getting a run around on getting a replacement. I get hung up on or told to do things ive repeatedly done. I just want it replaced and not with another dream. 

5
CREATURE850
4 months ago
S
Slane1701Paparazzi
asked in Service Features

Turbo 2 connection

Our turbo 2 won't stay connected to the tv

3
S
1 year ago
S
Sjones11Extra
asked in Service Features

phone records

I understand that with a subpoena we can get copies of time stamps of calls and texts correct? How long are those records kept?

1
C
1 year ago

Badge winners

Show all badges
Terms & ConditionsCookie settings