Service Features

  • 519 Topics
  • 1,454 Replies

519 Topics

M
MadExtra
posted in Service Features

WHY is cricket service complete TRASH now and they WILL NOT fix it!?

I pay for phone service that USED to be stellar! It’s complete SHIT now! They refuse to help. They are installing 5G bullshit while slowly choking out 4G service all the while CONTINUOUSLY Selling 4G devices touting them as the best of the best! I’m fed the hell up with this! I used to have full bars and no complaints! Now I get 1 if I’m lucky and can’t even send a picture thru a damn text message! I LIVE IN THE SAME PLACE AND YOUR SERVICE HAS GOTTEN SO BAD THAT IM FIXING TO SAY SHOVE IT UP YOUR 5G TOWER THAT IS LITERALLY 5 MILES FROM MY FRONT DOOR! You crooks! Not everyone can afford to run out and buy new $600+ Phones! And what’s worse is y’all haven’t offered to assist customers with these new phones these stupid rich companies are going to require us to have! Get. It. Together. 

5
live_poor
2 months ago
D
Djohnston6Paparazzi
asked in Service Features

data speed scam

Why does cricket slow down data speed to where not even Netflix will work I believe the FCC has already made specific rules that you cannot slow speeds down beyond that I feel I'm being ripped off and it is quite a scam to try getting people to buy extra data

2
D
1 year ago
K
ksymonds30Extra
asked in Service Features

Can’t order anything online, says credit card not processing

I’ve been a loyal customer of Cricket for 7 years now and every time I try and order a new phone from the website I always have trouble. When I ordered 3 phones in March the issue was that the address I was using and address of card don’t match up. I was talking thru chat and finally got it to work somehow. Most of the time I have to go to a store and buy it that way. So this time I’m trying to add my son to my plan and the same thing happened. I even tried my boyfriends card and it says that his card isn’t valid but yet he has used it ordering stuff online all the time. You guys really need to get this figured out cuz I’m sure your losing customers and I’m not going to keep dealing with this. At this point I might as well pay more for phones and service thru your competitors to have to deal with this hassle. I know I’m not the only one with this problem and I have contacted Cricket on Facebook but got blown off. Figure it out your I go elsewhere. 

3
D
11 months ago
P
pimeisterExtra
asked in Service Features

Looking for a feature to block all texts from email addresses and the web

After a lengthy support chat session, I wanted to post here for one last attempt, and leave it as feedback if I am forced to go to another service. I want to block all email-based text messages. Nobody contacts me that way that I know or care about. It is only a vulnerability waiting to be exploited. Verizon offers and advertises this feature. There are about a dozen posts for AT&T on what internal KB article helps a technician make the necessary gateway change. T-Mobile offers, according to their site, an ability to block emails sent to the <number>@provideremail. Hiya doesn’t block what I am requesting.Changing my number is an unacceptable option (for a fee even) because changing the number is more of a hassle than jumping providers. Does Cricket have control of their own infrastructure so that this can be done, like with their owner company and their competition?

1
J
1 year ago
D
Donkc_36Extra
asked in Service Features

Where is customer loyalty perk??

Cricket seems no longer able to satisfy existing customers with loyalty perks. I can easily switch to another carrier and save lots of money. I've been a customer for over 7 years and cricket has made no effort to keep me happy. I'm seeing a lot of the same from reading different posts. Very unfortunate considering the above and beyond service I've experienced in previous years. 

3
PoboyProphet
1 year ago
L
LishielouPaparazzi
asked in Service Features

Visual voicemail app?

I accidentally Uninstalled the visual vm app on my phone, and now when I search for it on the play store, it tells me it's not available on my carrier. I'm still a cricket customer, I don't understand why I can't download the app. 

4
L
10 days ago
D
domczubekExtra
posted in Service Features

PLEASE update your website on Eligible Phones for Mobile Hotspot

I recently upgraded my plan to the unlimited Ultimate + hotspot…. first checked the website to be sure that my moto g power was eligible for hotspot and it said it was. Now I find out that it in fact is not eligible via one of your online chat agents. My phone was purchased directly from Motorola, not a carrier specific phone. So please, make this more clear on your website. It was nice of your agent to remind me that I’m eligible for a device upgrade, but unfortunately, that doesn’t make up for the fact that the phone I have is relatively new and replacing it now would be a giant waste of my money. 

1
D
1 year ago
L
LOSTinKSExtra
asked in Service Features

150GB storage through photo vault App?

Can’t upload a photo on here or it crashes. On the highest unlimited plan, that includes 150GB storage. So why am I only seeing 2GB storage?

2
B
1 year ago
J
Jas1218Extra
asked in Service Features

slow data speeds

I switched to unlimited data with hotspot and ever since my speed are very slow. I need to fix this or will have to change providers.

1
J
1 year ago
K
kweiskePaparazzi
asked in Service Features

Another customer wondering about RCS

RCS worked on Google Messages on my Cricket-branded Moto G7 for a few months, but when I uninstalled Google Messages and tried re-installing it, it hangs when verifying my number. Can someone from Cricket provide an answer on exactly what phones RCS is supported on and what the schedule to roll RCS out to all phones?

3
C
1 year ago
P
Professor awePaparazzi
asked in Service Features

rcs in 2021 s21+ unlocked

Why cant i get my s21+ unlocked phone that cost $1000 plus the other 3 i bought for my plan not send stupid videos to eachother cuz cricket or samsung wont give me an rcs option? Come on you guys i dont want to use google messenger anymore because it doesnt customize which is the number one reason i left apple.Its 2021 and i cant send a video from one device to another without it looking like super mario 1? This shouldnt even be a topic of discussion anymore since it has been since the s9. Get it together asap or your going to lose a family plan over here.  

1
jdor_Cricket
1 year ago
S
SteveExtra
asked in Service Features

scam

Yes I have a Question about my phone company I been with over 10years, the phone my son used for about 4 years , he upgraded to new phone so we all use the older phone when 1 of our phones break and have to be sent in , but today while using that same phone they shut my service off and said that the phone wasnt compatible with the service even those ive used it for a year and son has used it for 4 tears on there service . They telling me they can sell me a phone I told them i already bought a new phone through samsung ,that it wouldnt be here till the 29th of this month ,and that is why im using my sons back up phone that we always use . they tell me i cant use that phone anymore ,that i need to buy one of there , to me this is scamming people to purchase a phone that they dont need I already have a phone that works fine and i have a text and phone call come in to today and talked on it then they shut service off even tho im payed in full. thank you for you time Steve

2
kirka
1 year ago
C
CNOTES2016Paparazzi
asked in Service Features

Unlocked ATT netgear nighthawk Mobile broadband disconnected.

I’ve spoken to both cricket reps and netgear to no avail. I’ve googled how to get this to work but nothing works. Changing apns etc. can ANYONE help me? My firmware is up to date. Thanks 

2
C
1 year ago
N
networkdownagainExtra
asked in Service Features

Phone number unable to receive texts or calls

My phone can not receive texts or calls, for the third time in the past 2 months. The first time it happened I ordered a new phone directly from Cricket assuming it was a hardware issue as my previous phone was 4 years old, but the issue persisted to the new phone.I can send texts and make outgoing calls, but my phone number can not receive them. I can call or text my wife, who is also on cricket and sitting right next to me, and it goes through with no issue. When she calls or texts me back I receive nothing. A few hours later the text will come through.The last two times the customer support person "reset my network" to fix it, but it should not keep happening and I need this fixed permanently.Everything else works fine on my phone. Apps all work in real time, Facebook messenger and video chat all work fine, but anything running through my phone number is dead.

1
J
1 year ago
S
swhitmer1Extra
asked in Service Features

XR IOS 14.6 WIFI Calling Keeps getting deactivated

moved. the signal strength is poor in my new house tried to activate the wifi calling. error message. visited a store, the associate spent 1hr on phone with a tech. installed a brand new sim card got my 911 address updated and the wifi calling working. next day wifi calling error contact cricket if continues. call tech support. they tell me to call apple. plug in sim to a vision 2 phone get wifi working. return sim to XR still working. next am early message on phone your wifi calling 911 address has been updated. get home wifi calling won't work. call tech. back and forth eventually he decides Xr is not on the supported wifi calling list and the phone won't make wifi calls… how do i get the wifi calling activated and to stay activated on my account so i can get calls in my new home? 

1
D
1 year ago
S
SomethingExtra
asked in Service Features

Outage

Outage in Maryland starting at 10AM EST 6/2.

1
D
1 year ago
K
Kevin1627Extra
asked in Service Features

Service problem

I live in Chicago and lately I’ve been having an issue with my service, I have unlimited data but now and then my data just cuts off for about an hour and comes back on.

1
jdor_Cricket
1 year ago
B
Bprince1975Extra
asked in Service Features

Hotspot add on

I use alot of hotspot so i can watch tv on my roku. would i b better off with the 10 GB plan and streaming option? rather than the cricket more plan that i currently have and adding upto $50 of add on hotspot a month?  With my add ons I'm spending over $120 a month. No wifi available where I live. 

1
D
1 year ago
M
Matthew1483Extra
asked in Service Features

help

Log of all your searches  

1
U
1 year ago
C
crickeruser1Extra
posted in Service Features

Nick has left the chat

Who is Nick from Cricket live chat support? He should take a job elsewhere.

1
D
1 year ago
S
SaltyExtra
asked in Service Features

hotspot not working on new phone.

Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best. How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee?  Phone was bought from cricket, is compatible  with hotspot, works perfect except it notes any hotspot connection. 

2
S
1 year ago
J
jsukovichPaparazzi
asked in Service Features

A Subpoena...for call records?

Can a Cricket Wireless representative please give me a logical, reasonable explanation for requiring a subpoena for something that other service providers provide for free? A subpoena for call records...really?You realize that this is something that I was easily able to access on both my phone and online account with my previous service provider, even if I happened to accidentally delete the number(s) listed on my device’s “call logs” section.If I had known six (6) months ago of all the problems that I’d incur after switching to Cricket Wireless, I would’ve just kept paying the extra $20.00 a month and kept my reliable service with a real service provider.Sometimes it’s well worth it to pay the extra money, especially for a service (cellular) in which we all rely on everyday not just for communication, but basically everything. I’ve learned my lesson in being cheap the hard way.BTW:I also thought I’d have better coverage with Cricket, given they use AT&T’s network and it’s reach in

4
J
1 year ago
C
ClifExtra
asked in Service Features

Data Max vs. Hot Spot Allotted

My plan allows 15 gig Hot Spot. I usually buy an additional 15 gig. That gives me 30 gig. My plan is unlimited up to 22 gig of data usage then slows down. If I purchased enough Hot Spot for 30 gig, why is my data slowed after 22 gig?

2
MamasitaMarz
1 year ago
khanone4u
khanone4uPaparazzi
asked in Service Features

7G & 8G

Hi People I am IT graduate researching on technologies as global world living in digital Ara used in daily routine please share studies, innovations, creative material become a civilized nation moving towards cloud based datacenter technologies for next generations networks covering communities live around world with different race,cultural,faith,deedsSOPHOS,VM Ware, SINFORS,MAC OSX Snow leopard server, Next Generation Networks,7G & 8G,Solar energy Business ApproachThanking you

0
khanone4u
1 year ago
S
SsmithlExtra
asked in Service Features

claims

I purchased a Lg style 6 phone and used my insurance because it was damaged.  Now customer service has said because I used the insurance and paid $75 my insurance was dropped.  After reading the insurance guidelines it read you have up to 3 claims within a 12 month period to still be under warranty.  Every time I ask for a manager I'm put on hold then get disconnected.

1
J
1 year ago

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