Service Features

  • 594 Topics
  • 1,671 Replies

594 Topics

C
Carmen-2Extra
posted in Service Features

Will my iphone work in England if I have the app whatsapp?

I don't want to switch carriers, so is there a way to use my cell while over there to connect with friends there?Thanks,

4
A
11 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan has slow data speed?

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines. 

2
J
11 months ago
U
UpsrogersExtra
asked in Service Features

no service on upgrade phone after activation

I activated an upgrade phone but can't send or receive calls or texts. I get a message that says cellular network not available for voice calls. 

1
jdor_Cricket
11 months ago
C
cwgrPaparazzi
posted in Service Features

Cricket wireless in PR after at&t sells to liberty

Will cricket wireless still works in PR after Oct 31,2020 when at&t pass all assets to liberty latin amarica in Puerto Rico and Virgen Island?

14
P
11 months ago
S
shafirsPaparazzi
asked in Service Features

Support for Custom ROM

Hello,I really would love to have an ungoogled phone.  Will Cricket Wireless work on the phones with Lineage OS or E.Foundation  without GApps installed?If so, would any additional packages need to be flashed in addition to the base OS? Thank you!

3
R
11 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan vs Unlimited

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines.

2
MamasitaMarz
11 months ago
C
cmforumuserExtra
asked in Service Features

Cricket please unblock static IP port access

I have a static IP. I believe Cricket is blocking the standard IMAP, SMTP, HTTP, and other ports.I’m able to ping the static IP---so we know cricket is able to connect to it.But, recently, as of a week or so, I have NOT been able to get/send IMAP mail using cricket.Similarly, I cannot access my web services on multiple non-standard ports.Every one of the accesses just spins in the browser or the mail app.Prior to a week ago, all of the above used to work. Now it has stopped.(BTW, all other ISPs and cellular providers can access these ports.)

1
C
11 months ago
L
lordieRising Star
asked in Service Features

data issuses

so i brang my at&t phone to cricket and my data doesnt work well  i usually have to either turn the phone on and off or airplane mode , i contacted cricket and they refreshed the signal and said the carrier or phone updated itself  and after while the data went again  it all start once i hit 7.2 gb out of 10 gb on my phone was wondering is this the way its soppose to be or is it because i brang my own phone to cricket ,by the way great cusyomer service they where so kind i was impressed .. 

3
K
11 months ago
S
simirmz1Extra
asked in Service Features

have problem with Cellular

Im also having signal issues with my phone now for the last 2 days. The phone will lose service randomly and I will only be able to make emergency calls and can send emails over wifi. I can't text or call and can't receive any return. I have tried power cycling phone, taking the sim card out and putting it back in and turning phone back on. What else can I try to get service?

1
J
11 months ago
D
Dcroft73Extra
asked in Service Features

How to unblock email texts

I am developing an app that lets me send text messages from the command line. Currently one way but I have planned 2 way conversations. It is basically a scheduled texting app that sends reminders to one of more people now, or anytime in the future. It was working fine, I was getting all the texts I sent out during testing and then last night somehow they became blocked and I can no longer test my app, even if I change email addresses. So it tells me that my account has somehow been blocked of all email texts. Sending and receiving. It's not a bulk texter it's meant for personal use or for other developers that are on a team.. how can I unblock the email texts so that I can continue to develop and even use my app?

2
kilogulf59
11 months ago
T
toomanynotesPaparazzi
posted in Service Features

Apple Watch cellular connectivity?

Does anyone know if Cricket plans to add support for Apple Watch cellular connectivity any time soon? 

28
W
11 months ago
R
rnmikeyPaparazzi
asked in Service Features

Send & receive text

We will be going on a cruise in Europe and have the ships internet package. we don’t care about making calls but is it possible to send/receive texts? We both have android phones (Samsung and Moto) but i noted when I tried to test if able to receive texts in airplane mode with Wi-Fi on, you had to turn on WI-FI calling. I’m trying to figure out if turning on WI-FI calling so we could get our texts would work in another country or if we just need to stick with emails. Thanks.

1
J
11 months ago
D
deabil94Extra
asked in Service Features

Hotspot Stopped Working

In November of 2021 I brought my Pixel 4a from ATT to Cricket Wireless.  The hotspot worked fine until I went to use it last month September of 2022.  I have the top tier plan and the last time I used it was in June of 2022.  I called customer service and was told that phone wasn’t supported on the network.  Voice and data work fine so the phone has to supported.  Looking to see what has changed since June.

1
C
11 months ago
T
tashahovisPaparazzi
asked in Service Features

HBO Max Access Denied

I received a text that my account is eligible for HBO Max free, so I clicked the link and installed HBO Max from the play store.  I followed directions, clicked on the person icon, then clicked on Sign Into Account, then clicked on sign in with a provider, then I selected Cricket Wireless and then I get this error:  Access Denied. You don't have access to http:www.cricketwireless.com/restservices/hboauth/v1/sam1/idp/init on this server.  Reference #18.15aa2c17.1631305538.1896458bI have Samsung phone.   Any ideas why I can't sign in like it says to?

4
E
1 year ago
P
pjfish777Extra
asked in Service Features

Data Usage Almost Gone

I just paid my bill on September 18, 2022 and I recieved a text message from Cricket stating my Data Usage was getting low and that was within a couple days after paying off my total bill.  I pay my total bill on time every month and this same thing happened last month and now a few days later my phone is saying slow date usage and just spins buffering out of control.   This is not acceptable,  especially when I don't even use their data each month I use my own from my own personal internet at home on my roommates acct.  AND WHAT HAPPENED TO UNLIMITED DATA USAGE ANYWAY!!CUSTOMER SERVICE YOU NEED TO FIX THIS MISHAP OR I'M CHANGING MY SERVICE CARRIERS....  I HAVE BEEN A LOYAL CUSTOMER FOR OVER 12+ YEARS YOU CAN LOOK ME UP....   YOU HAVE MY ##... THANK YOU,   Pamela Fisher 

1
CricketSupport
1 year ago
Shannon1402
Shannon1402Paparazzi
asked in Service Features

service is down

My cellular service is down in my area. My family can’t make calls from our phones nor receive calls in. How do I report the outage?

2
Shannon1402
1 year ago
C
Cikey7731Extra
asked in Service Features

Cricket number

My friend sent me a cricket contract machine, but I don't know the number, and my friend forgot. How can I know the binding number of the contract machine?

1
BillyM_Cricket
1 year ago
M
mjarrell75Extra
asked in Service Features

why are you saying im on 5g when im only on a 4g lte band

I'm using a Motorola 5g stylus and I checked to see if I was getting on a 5g band here I'm only using a 4g lte band channel 2 1900mhz band . Your lieing to us saying we're on 5g 

1
E
1 year ago
C
cmbs
asked in Service Features

Refer a friend

So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act

1
jdor_Cricket
1 year ago
P
Patti1970Extra
asked in Service Features

wrong email setup by cricket for hbomax

When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.

1
jdor_Cricket
1 year ago
W
Walrus667531Stuntman
asked in Service Features

data stupid slow in denver

Me and my girlfriend both have the cricket dream 5g with the 60 dollar plan.  Both of us.  Two separate plans.  Her phone will be right next to mine.  Whenever I do comparitive speed tests with the same testing software, hers is always always faster.  Sometimes by a little, most of the time by a lot.Right now I'm getting about 1.1mbps.Without a skip, she gets 6mbps.  We are on the same tower.  Phones are factory fresh.  It doesn't matter where I go this is always the case.  This is proof that cricket is throttling whoever they want for really no reason.

1
jdor_Cricket
1 year ago
R
RevnancysPaparazzi
posted in Service Features

problem with refer-a-friend in the app

Recently when I have tried to refer a friend using the app it says it cannot connect to the server. I even went into the store and they got the same message. There is a bug in the app please fix it

4
J
1 year ago
L
LusheianExtra
asked in Service Features

acpprograma d lifeline

I qualify for lifeline and ACP program and it states that you guys are one of the people that do it now is hoping to use it for you guys but I didn't know if you guys are actually one

1
J
1 year ago
live_poor
live_poorA-List Star
asked in Service Features

Don't understand the hot spot thing

I understand tethering which is a cell phone feature. I understand data plans with cell phone companies. How does a cellular plan offer “mobile hot spots”? Either your phone does that or it doesn’t. You either have cell phone data or not, it can be unlimited or capped. How does a PLAN offer hot spots? 

6
C
1 year ago
1
12bhamExtra
asked in Service Features

i cant make or recieve calls

3 people in the same house, an iphone a motorola, and my samsung note 8, i am the only one that cannot make or recieve calls, i can text but no calls. a solution would be great, thanks.

3
K
1 year ago

Badge winners

Show all badges
Terms & ConditionsCookie settings