- 532 Topics
- 1,481 Replies
I went into my account and added the hotspot feature. My phone and $50 plan were eligible for 10gb of hotspot service, or so I thought. It even said it would cost $0 before I selected to review my updated features/plans. But when I select to review, it says I'll be charged $10. Am I missing something here?
I have a Nokia C5 Endi and my hotspot will not work. I can connect my devices to it but there is no internet connection. I had a Nokia 3.1 Plus and it had the same issues that's why I bought the C5. I have chatted and called cricket but still have this issue. Does anyone know what to do? I'm so close to just saying bye to cricket and going back to pageplus. At least they work like they say they will. And yes I have done ALL troubleshooting from my end. Never had a problem with my hotspot until after I got a insurance replacement on my 3.1 about 3 months ago since then I haven't had hotspot that I'm paying for.
I have a Cradlepoint cellular modem that I am interested in using on your system in the area of Rush, NY 14543.I checked the IMEI and it says the device is compatible with your "Data Only" services and I am interested in the 20GB/$35 plan.I have read your AUP "Prohibited Data Uses" and I want to see if my proposed use is acceptable. I understand the reason for the prohibition of continuous, full time or dedicated data connections if the application occupies significant bandwidth.My application would involve an outbound continuous data stream of 24kbps to a specific server. Inbound data would be only connections initiated from the server (rarely done once established) to adjust or reset the device. This will be the only application I will run on this device.The application does require use of TCP ports in the 7200-7300 range to communicate to/from the server. I need to be sure your network does not block these ports.Given the fact that my bandwidth will never exceed 0.030Mbps, I b
Hi,Not sure if this is the right place to ask but here goes. Back in the day, service providers could actually recover/download all the text messages you sent or received. Is this something that can still be done? Wife's phone was stolen, it's not turned on (likely won't be, at least not where I can access it), and besides photos of her recently passed cousin, she is heartbroken over losing the many texts that she sent and received with him during his final months.Does Cricket keep texts stored on servers? And if so, is it a situation where we could get them?Thank you in advance!
LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.
Every time I try to add the hotspot to my plan it gets to checkout and all my info is automatically put in because of auto pay then i hit checkout but then it says error enter amount but the box is grey and i cant edit the amount and every time i try this i refresh the page and then it says that i cant edit plans and services try again later ive been trying for weeks now i just want my mobile hotspot
I work for a local telecom provider. One of our customers is reporting that their outbound caller ID is showing up incorrectly on Cricket Wireless customer's devices. I've verified that their CNAM is correct, and I suspect that Cricket's database just needs to be updated.Can somebody who works for Cricket give me some direction? I'm not even sure who to call to try to get these records updated.Thanks in advance.
How come a 15 plus years customer such as myself can't get a discounted price on an phone upgrade? A new customer can come in and get a free phone but a customer who is here to stay and has proven their loyalty has to pay a couple of hundreds of dollars for the same phone. What is wrong with this picture? There is definitely something wrong with this.
Starting a few days ago the hotspot service that many of us pay EXTRA to have has been badly messing up. I noticed all of a sudden none of my Smart TV's would work, then I realized that my Hotspot speed was locked at 128kb... I thought it was a system goof and would reset when my service cycle started so I waited a few days until they charged me a new month. Now... I'm about to call my credit card and dispute the charges! The techs at Cricket have clearly messed something up and put hotspot accounts on restriction, even perfectly legit ones it seems! (Whatever QoS system you've activated is messing up BAD!) A quick google search shows I'm not alone, and Cricket support is claiming everything from "tower maintenance" to "dual apn support" and everything thing else, which all ignores the fact that we are people who have had no issues with hotspot UNTIL whatever change was made happened a few days back. At this point I see no reason to stay with Cricket and I post this as
Upgraded to a Pixel 3A running Android Q 6/5 build. Visual Voicemail indicates that I have 1 new message, but (also) says "You must have Cricket Wireless service to use Cricket Visual Voicemail" and closes after clicking "OK".Multiple Uninstalling, and re-installing does nothing to resolve the issue (and, yes, I did grant the all the requested permissions).Long time Cricket customer, and no problems with Visual Voicemail with Android Oreo. (I think I successfully used the app when I was on Android Pie, but not 100% certain)
I am beginning the process of divorce, and I was wondering if Cricket keeps logs of messages and/or calls that could be subpoenaed if needed? If so for how long are they kept? Also, if texts are kept is it just the number of who was texted, or is it full messages? Thanks!
I got a 973f s10. Either way. I can put my sim in my style 5 provision my wifi calling and my hd calling but crickets system does something a few hours later after I swap my sim back to my s10. But in the mean time my wifi calling and hd calling work awesome till the system reprovision happens.So is cricket telling me my s10 is not hd compatible and my phone wont work when they shut down the 3g network. Well cricket dont you think you should figure out how to properly provision byop since I can make it work I'm sure you can. I did on my s9 by sim swap method. Provision swap back enable. And call cricket and lie and say the system showed I was on my s9 but like and tell them I'm actually on my style 5. And give them the imei. HD and wifi calling worked awesome for over a year.
I live in a rural area, and I have checked the coverage map for my exact home location. It shows that I should be able to get 3G and LTE coverage. However, I've had issues with other providers (also showing I can get decent coverage), and I get no bars at all.I am wondering; IF my I buy service and my phone does not work at my house... will I be able to get a refund for the plan and sim card fees?
I have a Samsung Galaxy S8+ and I want to know if the Mobile Hotspot feature will work on the S8+. All of the S line is listed as being compatible with the HotSpot but not the Plus versions. I chatted online and the support person at first responded yes the S8 will work but then I re-clarified that I was asking about the S8+. The said only if I purchased the phone from Cricket. They don't sell an S8+ so obviously that doesn't help and I don't want to buy a new phone. So I went to a store and they were even more clueless than than the CSR so I thought while I was at the store they could provide me a SIM to test. They said I could purchase a SIM and try it but if it didn't work they couldn't give me a refund. That is absurd! All I want to know is will the Mobile Hotpost work on my phone before I purchase a SIM. I currently use the phone with Simple Mobile on the TMobile network. It used to be an ATT phone.
Hi, my name is Rita SanterI have been a customer for a few years and my husband & I are consider great customers because we always pay our bills very early. In my opinion, i think it would be good to treat the good customers great but in reality it's the opposite. I bought a Nokia 3.1 at least 2 months ago and this phone is consider one of the worst phone that i ever hold in my hand. My phone was unable to get charged and retain the charges for days so this morning i went to the dealer where i bought the phone and he had told me that they have been having issues with that bran to call and the warranty dept would take my info and send me a new one but to my surprise i was being tossed around like a rug. I started my process early in the day and it's almost 7 PM the problem is not solved. We are living in a difficult time so understand the customers and help them solved their problems can be an A+ for any company but for cricket i give you a F- because your people don't underst
I recently switched to Cricket from Straight Talk because Cricket offered MUCH better coverage in my area than Straight Talk. I am very satisfied with the switch in that I can now browse the web on my phone without having to sit in my car in the driveway. However, I am having an issue with the hotspot. Despite Straight Talk's inferior coverage out here, I was still able to put my phone on to charge in my car and run my mobile hotspot to play online games. Now you would think that since Cricket has better coverage their hotspot would perform better, right? WRONG. My laptop will connect but it runs so slow that it is essentially useless. What gives, Cricket? Why is my connection so strong on my cell phone but your mobile hotspot is absolute garbage? And yes, I tried USB tethering and it was even slower. This is unacceptable. Straight Talk's hotspot is included in their $55 plan for free and works dramatically better than the one you guys charge $10/month for. Get it togeth
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