Service Features

  • 471 Topics
  • 1,299 Replies

471 Topics

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SirfredricoPaparazzi
asked in Service Features

Voicemail

I want to disable voicemail. I follewed directions on how on a cricket.. But it didnt work. Is there a way to? A disabling code or something? I cricket doesnt have this feature it should.

4
Marlena_Cricket
3 years ago
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kselgadoPaparazzi
asked in Service Features

Mobile hotspot

I switched to Cricket in April 2020 BYOD phone and 2 other Cricket phones. All lines had the Cricket more plan to include the 15GB hotspot. I called into customer service in October to add an additional 15GB hotspot to my line just to be told my phone wasn't compatible. WERID considering I've been using hotspot for MONTHS. It been compatible enough for you to charge me for it. The best part is I wasn't told my phone wasn't compatible until after my payment was received. Then told I couldn't receive a refund, so I sent a complaint to the BBB. Someone from Corporate a month later refunded me my 10.00 only to then suspend my phone lines and request I pay 42.00 to restore service....WOW!  If your not going to allow BYOD phones to have access to all your features QUIT ADVERTISING BRING YOUR OWN DEVICE. No where on the compatible device page does it mention it must be a CRICKET bought device. It only mentions that some carrier unlocked phones may not function properly. Well this phone w

1
J
1 year ago
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Brilopez806Paparazzi
asked in Service Features

sams membership

So i get if we have not gotten our code by email or text to go on facebook or twitter .. well what if we dont have either what now? This is too much its always the runaround😑

2
B
8 months ago
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JosephKendallExtra
posted in Service Features

Crisis

I'm just wondering how you can shut my phone off when my entire state is on lockdown and we can't work for weeks . My kids are home the internet is the only way to access their homework. It is irresponsible to treat your customers this way. Loyal customers for years and this is what we get from you. The electric companys the gas companys and property Management and other cell phone companies are delaying payment for at least 60days to help ppl in this crisis . I hope customers remember how we are being treated buy these companies that don't care about their customers and only care about their money in this time thx for nothing. Ohh and how will a no reconnect fee help when you are stuck in your home and can't work!??

6
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2 months ago
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tnmathes765Stuntman
posted in Service Features

Caller ID & Call forwarding grayed out on new phone

I recently changed phones in my plan from a 4 yr. old Motorola X Pure to their new Moto G Power.  I switched the SIM card from the old phone to the new one, that went smoothly but there's one glitch with the phone, the Caller ID and Call Forwarding options in the phone app when selected bring up a pop-up message "Network or SIM Card error) when selected.  The features worked just fine in the Moto X (Android 7); the new phone is Android 10.  Both were factory unlocked when purchased.I contacted Cricket support, or what passes for support, to be told "it's the phone".    Makes no sense since this is ALL on the network side.  I contact Motorola, they say the carrier is blocking the features (which I assumed all along).  I look in forums here and elsewhere and it was always the  carrier at fault.Any way out of this except the cop-out from Cricket (except switching to another carrier, which I am considering based on recent problems, like calls th

8
T
1 year ago
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DeVo35Paparazzi
asked in Service Features

Cricket Call Defense vs HIYA

According the Cricket, I have a service called Cricket Call Defense which monitors and blocks spam calls.Cricket also advertises the HIYA app, which appears to do the same thing as Call Defense.Is HIYA even needed if you already have Call Defense?

1
D
1 year ago
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losgood511Extra
posted in Service Features

Why doesn't my phone display incoming calls

For some reason my phone isn't displaying my incoming calls. I'm unaware that I missed a call until I look at my call log. I don't know what's wrong in my settings, HELP PLEASE!

1
D
4 years ago
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CNOTES2016Paparazzi
asked in Service Features

Unlocked ATT netgear nighthawk Mobile broadband disconnected.

I’ve spoken to both cricket reps and netgear to no avail. I’ve googled how to get this to work but nothing works. Changing apns etc. can ANYONE help me? My firmware is up to date. Thanks 

2
C
1 year ago
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juanjharoPaparazzi
asked in Service Features

Streamed music data

Hi, this is more a suggestion than a question, but I don't know where to post it, so I guessed here would be fine.Long time ago I was with T-Mobile and besides their problem with coverage and high priced plans, they had one very cool feature: all the streamed music won't count in your data transfers, so you could use whatever service you liked (Google Play, iTunes, Spotify, Pandora...) with no decrease in your available data, very convenient if you use this kind is music services.Are you guys planning our have you ever thought to offer a similar feature? It will be perfect!Besides that, cricket is the best wireless company in the US!Thanks!

10
R
2 months ago
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cricketuser_79Extra
asked in Service Features

Lost phone

I lost my phone, is it still possible to keep my old phone number?

1
Julie_Cricket
1 year ago
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Dereklong99Extra
posted in Service Features

My hotspot wont work

I just purchased the Samsung Galaxy j2 pure from cricket as well as the $60 plan that includes hotspot but my hotspot wont turn on. Any idea on how to fix it?

6
D
2 years ago
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bjhanesPaparazzi
asked in Service Features

photos not sending via mms

Last couple of days, I cannot send a photo via MMS.  This is happening to everyone on my plan, different phone models.  What is up?

5
K
3 months ago
X
Xmasmom16Extra
asked in Service Features

hotspot

We want to get a multi phone plan but need lots of hotspot capabilities on only one phone. Is this possible? Daughter wants to use her computer and stream movies on her tv.  Our wifi doesn't reach her room even with the extender/booster.

1
D
1 year ago
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vice86Extra
posted in Service Features

texts & emails delayed/calls not getting through

It may be a coincidence but I've noticed these problems ever since upgrading from Nougat to Oreo 8.0 on my Moto Z Play.It's not ALL the time but it enough to be REALLY annoying. Text and emails can take up to hours before i get them. Friend messaged me and it didn't show up till over an hour after he sent it thru Hangouts. Sister sent a message through WhatsApp and that took over an hour till I got it. Same with the stock Android message app.Also calls not coming through. My sister called 3x the other day and I never heard the call or even had a notification that she called 3 times.I already reset my network and all that stuff. Any ideas? It's become problematic...don't really want to leave Cricket but if Cricket is the problem then I have no option :(

12
A
1 year ago
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jnaronngcExtra
posted in Service Features

Moved to weak signal area, need budget signal repeater or booster advice.

We moved and only get 0-1 bar inside home, outside 1-2 bars. Tower location known. Our signal is around -111db. We have an iPhone6, I am unsure what frequency range we will need on booster. What is a good budget repeater or booster?

7
A
1 year ago
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Djohnston6Paparazzi
asked in Service Features

data speed scam

Why does cricket slow down data speed to where not even Netflix will work I believe the FCC has already made specific rules that you cannot slow speeds down beyond that I feel I'm being ripped off and it is quite a scam to try getting people to buy extra data

2
D
10 months ago
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Bramby83Extra
asked in Service Features

Advanced messaging

My phone software was recently updated on my s9 as it stated that advanced messaging was a new feature but when I tested it out it didn't work. Does it not apply to cricket or specific phones? For me so send videos I have to use WhatsApp if not the video is poor quality. And knowing that a message was sent or read or the person is doing is an awesome feature.

1
J
2 years ago
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jpeterson90Paparazzi
asked in Service Features

Voice Mail Deactivated - how long to resolve?

I’m on my second call/case with Cricket to get my disabled voicemail reactivated. Apparently Cricket disables voicemail for people who don’t use it or something?!? I feel I use mine frequently. Very frustrated to be dealing with an auto accident with the inability to trust my voicemail to pick up when needed. The first case was closed because they said I didn’t answer when they called, but I never received a call or had any missed calls.Questions:What are the criteria for having your voicemail deactivated?How long should I expect it to take to be reactivated?I’m extremely frustrated right now and looking into other carriers. Any suggestions?

3
G
1 month ago
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sks_77mmcExtra
posted in Service Features

Voice Call Records

Hi! All.I am trying to retrieve my call record for a specific date.The representative suggests me to contact an attorney to get it.Is not the customers right/privilege to have it on request/demand.AT&T used to have it on theweb.What does Federal Regulation say ?How do I access it?Thanks for your input.SK

2
K
2 years ago
S
slabarbPaparazzi
posted in Service Features

Does the $60 Unlimited plan deprioritize traffic?

Does the $60 unlimited plan deprioritize traffic? Thanks 

4
S
4 months ago
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rodricmhPaparazzi
posted in Service Features

Customer service

Welcome, do not try to make things right with customer service via live nor email. I never received rewards last year and now told via email because live agent did not understand me, that refer a friend does not exist and not to contact them about it. I am a liar I suppose. I got screwed out of $$ twice now, refer a friend incident is too long to type but beware. Is that a question?

19
W
1 year ago
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marvelusExtra
posted in Service Features

How To Create a Post Paid Account

How can I create a post paid account?

1
BillyM_Cricket
3 years ago
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Bprince1975Extra
asked in Service Features

Hotspot add on

I use alot of hotspot so i can watch tv on my roku. would i b better off with the 10 GB plan and streaming option? rather than the cricket more plan that i currently have and adding upto $50 of add on hotspot a month?  With my add ons I'm spending over $120 a month. No wifi available where I live. 

1
D
1 year ago
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CharleneliuuuExtra
posted in Service Features

Change the phone number to specific number

I currently have the 5 line family plan. We don’t use all of them and I decided to give one to my friend. She is currently with T-mobile and she wants to keep her phone number. How should I do it?

1
J
3 years ago
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KaylaRoseExtra
posted in Service Features

Wifi calling just doesn't work.

Neither me or my grandma are able to use wifi calling.We bought our phones from cricket very recently and gave been having this problem from the start. They are cricket phones, with cricket SIM cards, etc. Not once has WiFi calling worked. I have researched this and called support and no solution was found. I've tried everything I can. I've checked and our phones are on the supported devices list. Wifi isn't an issue. It works fine. Wifi calling and texting used to work fine when we used Verizon. We live somewhere without good cell service so my grandma can't use her phone to call anyone when she's home.

2
K
8 months ago

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