Service Features

  • 609 Topics
  • 1,699 Replies

609 Topics

B
Brndy32179Extra
asked in Service Features

sams membership

I got a text about my sams membership but haven't gotten the code 

5
B
2 years ago
S
sfchanPaparazzi
posted in Service Features

Beware when you add hotspot feature.

I’m very disappointed plus some of experience with chat to Cricket agents regarding after add the hotspot feature due to pandemic for my kids school work , please beware in following:​​​​​​​1 - when you have old contract with 5 lines $100 deal, you can’t stay back to your original plan if add hotspot to one of your line. (cricket never warning their customer about this) 2 - 3/13 for first chat with agent Andrew; since they said they cannot give me back the original plan, I request to cancel one of my line with hotspot service (because they said the plan has been changed) start on next billing cycle since it already billed me. Unfortunately, when i checked one of my line with hotspot already cancel next day and they put $35 credit to my account for next billing to use.3 - 3/15 for second chat with agent Logan S; i try to explained to her regarding Cricket made mistake cancel my last line with hotspot service and request resumed and don’t want the credit for next billing cycle. But she s

2
J
5 months ago
M
mgo5150Stuntman
asked in Service Features

3G Network Shutdown phone deals

Has anyone here received any phone upgrade deals from Cricket because of the 3G network shutdown?

2
M
1 year ago
J
jakedreynoldsPaparazzi
posted in Service Features

Wi-Fi calling data ports

What data ports need to be open at the firewall to pass traffic for Wi-Fi calling?

3
S
4 years ago
T
Tricia1964Paparazzi
asked in Service Features

One Bar of service

Why am I constantly not getting any service I only get one bar now ! What is going on ? This has been going on for weeks ! Calls get dropped and or I don’t get calls at all ! What is happening ? Uggh

1
jdor_Cricket
3 years ago
B
beeson76Paparazzi
posted in Service Features

Wifi Calling and Text Messages...what that means

Cricket website says:  "You can communicate through calls and text messages over a Wi-Fi network using Wi-Fi Calling. You'll need a Wi-Fi Calling capable device and an active Wi-Fi network. If cellular coverage is weak or unavailable your device will route calls and texts via Wi-Fi. For example, when in poor coverage areas or when your device is in airplane mode with Wi-Fi enabled."Please someone who has experience with this wifi calling tell me what this means.  Is it just text messages or video/picture messages?  Is it both?It just seems hit or miss on sending messages with pictures or even gifs.  Sometimes they send fine, and other times, they are  'undeliverable'.  We live in an area of poor Cricket coverage.  So wifi calling is valuable to us.  I have had Cricket support tell me directly that we cannot text over Wifi Calling.  I then proceeded to show them what their website says, and they say...please hold, we will look into it.Text me

1
B
3 years ago
M
Mslitew8Extra
posted in Service Features

Cricket cancelled my 22+ year phone number

I've been a Cricket customer for over 22+ years.  Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket.  Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. My phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. I recently wrote to Cricket Wireless because they abruptly shut my phone service off on Thursday, February 11, 2021.  I noticed that I haven’t received any sort of communications throughout the night.  I replied to a sent text a message that was not delivered.  I also couldn’t make any phone calls whereas I discovered an error message kept scrolling across my phone screen…. "SIM not provisioned MM2".On Friday morning, February 12, 2020….I went to the Cricket store about my phone connection. The store representative

2
K
2 years ago
G
GilmancrewExtra
asked in Service Features

mobile hotspot order pending

Hello👋🏻  So I recently added the mobile hotspot feature to my plan and now I have a order pending message on my screen. I understand that the orders have to be activated but I was wondering how long that takes. Thank you so much for the help!

2
R
1 year ago
C
ChirpchirpExtra
posted in Service Features

suspicious text

Cricket free msg: Your line no longer qualifies for HBO Max with Ads. To change back to a qualifying rate plan, visit My Account online or use the myCricket app. Visit mycrick.it/hbomax-downgrade to learn more.When I saw how my cricket was misspelled,  I figured it's  some scam.  Has anyone else received a text like this ?  Lately I been getting nothing but sms text asking me to click on strange links. 

1
jdor_Cricket
2 years ago
T
TrippRappPaparazzi
asked in Service Features

RCS

Does Cricket have any plans to adopt RCS universal profile (not ATT's proprietary "advanced messaging") anytime soon or ever?

11
P
2 years ago
C
cricketuser_79Extra
asked in Service Features

Lost phone

I lost my phone, is it still possible to keep my old phone number?

1
Julie_Cricket
2 years ago
H
hthrupdike1Extra
posted in Service Features

Upgrades

How come a 15 plus years customer such as myself can't get a discounted price on an phone upgrade?  A new customer can come in and get a free phone but a customer who is here to stay and has proven their loyalty has to pay a couple of hundreds of dollars for the same phone.  What is wrong with this picture?  There is definitely something wrong with this.

3
S
2 months ago
Q
qwerty1234Extra
asked in Service Features

Email to SMS not working?

I am trying to send a message via email with the sms gateway of @mms.cricketwireless.net and it’s not working. Has cricket deprecated the sms gateway or has it changed?

4
S
2 months ago
U
unhappy1Extra
posted in Service Features

Customer Service is Terrible

I find it hard to believe that such a large company does not have a customer service survey, or some avenue available for customers to leave feedback about their experience. I had a chat with Andrea M. online and she was terrible to chat with. She wasted my time and has left an awful taste in my mouth about this company. Good riddance. 

9
J
2 years ago
L
LishielouPaparazzi
asked in Service Features

Visual voicemail app?

I accidentally Uninstalled the visual vm app on my phone, and now when I search for it on the play store, it tells me it's not available on my carrier. I'm still a cricket customer, I don't understand why I can't download the app. 

7
I
5 months ago
J
jwaldon1987Stuntman
posted in Service Features

NO MMS OVER WIFI

 CRICKET WILL NOT ALLOW MMS MESSAGES THROUGH WIFI WHICH IS RIDICULOUS ESPECIALLY IF YOU ARE IN  A RURAL AREA WHERE THEY REFUSE TO BUILD TOWERS AND EVERYTHING HAS TO WORK THROUGH YOUR WIFI WE ALSO SHOULDNT HAVE TO PAY THE CARRIER FOR A RATE PLAN IF ALL WE CAN USE IS WIFI CALLING AS THAT ACCOUNTS FOR 2 BILLS THAT IS UNNECESSARY ESPECIALLY IF THEY LIMIT CERTAIN FEATURES CRICKET IS ONLY LOW COST BECAUSE OF LIMITS CARRIERS WANT TO KNOW WHY PEOPLE ARE JAILBREAKING OR ROOTING THERE PHONES ITS REASONS LIKE THIS IN THE MEAN TIME ILL CHANGE MY APN SETTINGS TO BYPASS THE RESTRICTIONS THIS CARRIER FORCES 

5
C
1 year ago
T
tnmathes765Stuntman
posted in Service Features

Caller ID & Call forwarding grayed out on new phone

I recently changed phones in my plan from a 4 yr. old Motorola X Pure to their new Moto G Power.  I switched the SIM card from the old phone to the new one, that went smoothly but there's one glitch with the phone, the Caller ID and Call Forwarding options in the phone app when selected bring up a pop-up message "Network or SIM Card error) when selected.  The features worked just fine in the Moto X (Android 7); the new phone is Android 10.  Both were factory unlocked when purchased.I contacted Cricket support, or what passes for support, to be told "it's the phone".    Makes no sense since this is ALL on the network side.  I contact Motorola, they say the carrier is blocking the features (which I assumed all along).  I look in forums here and elsewhere and it was always the  carrier at fault.Any way out of this except the cop-out from Cricket (except switching to another carrier, which I am considering based on recent problems, like calls th

8
T
3 years ago
B
barryhauptExtra
asked in Service Features

WIFI Calling in Europe

I plan to travel to Europe next week with my Cricket Moto e5 Supra.  The phone has WIFI calling and I have used it in the US and Canada.  Will WIFI calling work in Europe?  Poland specifically.

1
Grod_Cricket
4 years ago
Shannon1402
Shannon1402Paparazzi
asked in Service Features

service is down

My cellular service is down in my area. My family can’t make calls from our phones nor receive calls in. How do I report the outage?

2
Shannon1402
1 year ago
S
SaltyExtra
asked in Service Features

hotspot not working on new phone.

Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best. How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee?  Phone was bought from cricket, is compatible  with hotspot, works perfect except it notes any hotspot connection. 

2
S
2 years ago
J
Jessicalove13Extra
asked in Service Features

Why cant make calls when my Wifi calling isnt on?

Any time I leave my house and I'm not in WiFi I can't make or recive calls even tho I have data but I can text 

6
S
7 months ago
M
marvelusExtra
posted in Service Features

How To Create a Post Paid Account

How can I create a post paid account?

1
BillyM_Cricket
5 years ago
X
XsjPaparazzi
posted in Service Features

Data is too slow!!

LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.

2
M
2 years ago
D
djspin321Paparazzi
asked in Service Features

CRICKET DREAM 5G FINGERPRINT SENSOR

SO ON MY CRICKET DREAM 5G MY FINGERPRINT SENSOR WORKS ON ALL MY APPS EXCEPT FOR THE CRICKET APP. WHEN I GO AND SIGN INTO THE CRICKET APP I GO TO SETTINGS AND THEN DOWN TO FINGERPRINT WHICH IS ALREADY SAYING OFF WHEN YOU CLICK ON IT IT GOES TO ANOTHER SCREEN WHICH HAS A TOGGLE THAT WHEN YOU HIT IS SUPPOSED TO SLIDE OVER AND THE FINGERPRINT IS SUPPOSED TO COME ON WELL MINE DOESN'T. THE TOGGLE SWITCH MOVES OVER BUT IT STILL SHOWS FINGERPRINT OFF AND THERE IS NO SAVE BUTTON OR ANYTHING LIKE THAT. I'VE TAKEN IT TO MY LOCAL STORE AND CALL CUSTOMER SERVICE BUT NOBODY CAN SEEM TO TELL ME WHY I CAN'T GET THE FINGERPRINT TO STAY ON IN THE CRICKET APP DOES ANYBODY KNOW HOW TO HELP ME OUT? I WOULD APPRECIATE ANY ASSISTANCE. HERE ARE THE SCREENSHOTS SHOWING WHAT I'M TALKING ABOUT.  

5
D
7 months ago
E
eremeyaPaparazzi
asked in Service Features

Website blocking

Does Cricket block websites?

3
R
2 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings