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I’m very disappointed plus some of experience with chat to Cricket agents regarding after add the hotspot feature due to pandemic for my kids school work , please beware in following:1 - when you have old contract with 5 lines $100 deal, you can’t stay back to your original plan if add hotspot to one of your line. (cricket never warning their customer about this) 2 - 3/13 for first chat with agent Andrew; since they said they cannot give me back the original plan, I request to cancel one of my line with hotspot service (because they said the plan has been changed) start on next billing cycle since it already billed me. Unfortunately, when i checked one of my line with hotspot already cancel next day and they put $35 credit to my account for next billing to use.3 - 3/15 for second chat with agent Logan S; i try to explained to her regarding Cricket made mistake cancel my last line with hotspot service and request resumed and don’t want the credit for next billing cycle. But she s
Cricket website says: "You can communicate through calls and text messages over a Wi-Fi network using Wi-Fi Calling. You'll need a Wi-Fi Calling capable device and an active Wi-Fi network. If cellular coverage is weak or unavailable your device will route calls and texts via Wi-Fi. For example, when in poor coverage areas or when your device is in airplane mode with Wi-Fi enabled."Please someone who has experience with this wifi calling tell me what this means. Is it just text messages or video/picture messages? Is it both?It just seems hit or miss on sending messages with pictures or even gifs. Sometimes they send fine, and other times, they are 'undeliverable'. We live in an area of poor Cricket coverage. So wifi calling is valuable to us. I have had Cricket support tell me directly that we cannot text over Wifi Calling. I then proceeded to show them what their website says, and they say...please hold, we will look into it.Text me
I've been a Cricket customer for over 22+ years. Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket. Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. My phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. I recently wrote to Cricket Wireless because they abruptly shut my phone service off on Thursday, February 11, 2021. I noticed that I haven’t received any sort of communications throughout the night. I replied to a sent text a message that was not delivered. I also couldn’t make any phone calls whereas I discovered an error message kept scrolling across my phone screen…. "SIM not provisioned MM2".On Friday morning, February 12, 2020….I went to the Cricket store about my phone connection. The store representative
Cricket free msg: Your line no longer qualifies for HBO Max with Ads. To change back to a qualifying rate plan, visit My Account online or use the myCricket app. Visit mycrick.it/hbomax-downgrade to learn more.When I saw how my cricket was misspelled, I figured it's some scam. Has anyone else received a text like this ? Lately I been getting nothing but sms text asking me to click on strange links.
How come a 15 plus years customer such as myself can't get a discounted price on an phone upgrade? A new customer can come in and get a free phone but a customer who is here to stay and has proven their loyalty has to pay a couple of hundreds of dollars for the same phone. What is wrong with this picture? There is definitely something wrong with this.
I find it hard to believe that such a large company does not have a customer service survey, or some avenue available for customers to leave feedback about their experience. I had a chat with Andrea M. online and she was terrible to chat with. She wasted my time and has left an awful taste in my mouth about this company. Good riddance.
CRICKET WILL NOT ALLOW MMS MESSAGES THROUGH WIFI WHICH IS RIDICULOUS ESPECIALLY IF YOU ARE IN A RURAL AREA WHERE THEY REFUSE TO BUILD TOWERS AND EVERYTHING HAS TO WORK THROUGH YOUR WIFI WE ALSO SHOULDNT HAVE TO PAY THE CARRIER FOR A RATE PLAN IF ALL WE CAN USE IS WIFI CALLING AS THAT ACCOUNTS FOR 2 BILLS THAT IS UNNECESSARY ESPECIALLY IF THEY LIMIT CERTAIN FEATURES CRICKET IS ONLY LOW COST BECAUSE OF LIMITS CARRIERS WANT TO KNOW WHY PEOPLE ARE JAILBREAKING OR ROOTING THERE PHONES ITS REASONS LIKE THIS IN THE MEAN TIME ILL CHANGE MY APN SETTINGS TO BYPASS THE RESTRICTIONS THIS CARRIER FORCES
I recently changed phones in my plan from a 4 yr. old Motorola X Pure to their new Moto G Power. I switched the SIM card from the old phone to the new one, that went smoothly but there's one glitch with the phone, the Caller ID and Call Forwarding options in the phone app when selected bring up a pop-up message "Network or SIM Card error) when selected. The features worked just fine in the Moto X (Android 7); the new phone is Android 10. Both were factory unlocked when purchased.I contacted Cricket support, or what passes for support, to be told "it's the phone". Makes no sense since this is ALL on the network side. I contact Motorola, they say the carrier is blocking the features (which I assumed all along). I look in forums here and elsewhere and it was always the carrier at fault.Any way out of this except the cop-out from Cricket (except switching to another carrier, which I am considering based on recent problems, like calls th
Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best. How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee? Phone was bought from cricket, is compatible with hotspot, works perfect except it notes any hotspot connection.
LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.
SO ON MY CRICKET DREAM 5G MY FINGERPRINT SENSOR WORKS ON ALL MY APPS EXCEPT FOR THE CRICKET APP. WHEN I GO AND SIGN INTO THE CRICKET APP I GO TO SETTINGS AND THEN DOWN TO FINGERPRINT WHICH IS ALREADY SAYING OFF WHEN YOU CLICK ON IT IT GOES TO ANOTHER SCREEN WHICH HAS A TOGGLE THAT WHEN YOU HIT IS SUPPOSED TO SLIDE OVER AND THE FINGERPRINT IS SUPPOSED TO COME ON WELL MINE DOESN'T. THE TOGGLE SWITCH MOVES OVER BUT IT STILL SHOWS FINGERPRINT OFF AND THERE IS NO SAVE BUTTON OR ANYTHING LIKE THAT. I'VE TAKEN IT TO MY LOCAL STORE AND CALL CUSTOMER SERVICE BUT NOBODY CAN SEEM TO TELL ME WHY I CAN'T GET THE FINGERPRINT TO STAY ON IN THE CRICKET APP DOES ANYBODY KNOW HOW TO HELP ME OUT? I WOULD APPRECIATE ANY ASSISTANCE. HERE ARE THE SCREENSHOTS SHOWING WHAT I'M TALKING ABOUT.
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