Service Features

  • 552 Topics
  • 1,552 Replies

552 Topics

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cricketuser_79Extra
asked in Service Features

Lost phone

I lost my phone, is it still possible to keep my old phone number?

1
Julie_Cricket
2 years ago
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biga200Paparazzi
asked in Service Features

Wi-Fi Calling BYOD Motorola One 5G Ace

TLDR: Can’t get BYDO Motorola One 5G Ace Wi-Fi Calling Toggle Switch to appear. I bought an unlocked Motorola One 5G Ace from Best Buy a few weeks ago because my old phone died and I prefer unlocked phones to carrier locked models and I had to have the new phone immediately as this wasn’t a planned replacement.After I bought the phone I got to researching it and realized it was supposed to be compatible with Wi-Fi Calling.  I was overjoyed because the Cricket/AT&T signal at my apartment is spotty at best and non-existent at worst.  I double checked and Cricket says they support wi-fi calling on all of their plans. So I went about researching how to activate Wi-Fi calling on my phone.  Various carriers said it was activated in different manners, not really sure why that is, but I followed all of them and none of them got me to where I could turn on Wi-Fi Calling.I called Cricket Customer Non-service, and of course got someone who didn’t know an Apple from an Android, he read from a

5
S
9 months ago
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ChirpchirpExtra
posted in Service Features

suspicious text

Cricket free msg: Your line no longer qualifies for HBO Max with Ads. To change back to a qualifying rate plan, visit My Account online or use the myCricket app. Visit mycrick.it/hbomax-downgrade to learn more.When I saw how my cricket was misspelled,  I figured it's  some scam.  Has anyone else received a text like this ?  Lately I been getting nothing but sms text asking me to click on strange links. 

1
jdor_Cricket
1 year ago
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Walrus667531Stuntman
posted in Service Features

slow 5G speeds.... this is dumb

This is pretty much unusable.  In some areas in Denver cricket is fine.  But in a lot of areas with 5 bars and "5g" it is totally unusable.   I have reset my network settings.  I have warrantied my phone.  I have made sure my plan is setup as the 60 dollar a month extra plan.     This is really slow, mostly unusable. I call support, they tell me everything looks ok on their end, I do a test while still on the phone, and whala, it's working.  Not great, 20mbps, but usable. As soon as I hang up the phone, it's back to dial up speeds.   Seriously, stuff doesn't load.   I can't deal with this.  Especially for the price I'm paying.  I never had trouble like this with boost mobile.  Never.  Or AT&T...same towers as AT&T???  I'm not buying that.     I'm already looking to port back to boost with some free phone they have.     Someone from cricket needs to follow up and fix this.  I wanted to go into my settings and disable 5G and do LTE only.  But the dream 5g doesn't have that option

3
D
8 months ago
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tnmathes765Stuntman
posted in Service Features

Caller ID & Call forwarding grayed out on new phone

I recently changed phones in my plan from a 4 yr. old Motorola X Pure to their new Moto G Power.  I switched the SIM card from the old phone to the new one, that went smoothly but there's one glitch with the phone, the Caller ID and Call Forwarding options in the phone app when selected bring up a pop-up message "Network or SIM Card error) when selected.  The features worked just fine in the Moto X (Android 7); the new phone is Android 10.  Both were factory unlocked when purchased.I contacted Cricket support, or what passes for support, to be told "it's the phone".    Makes no sense since this is ALL on the network side.  I contact Motorola, they say the carrier is blocking the features (which I assumed all along).  I look in forums here and elsewhere and it was always the  carrier at fault.Any way out of this except the cop-out from Cricket (except switching to another carrier, which I am considering based on recent problems, like calls th

8
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2 years ago
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sfchanPaparazzi
posted in Service Features

Beware when you add hotspot feature.

I’m very disappointed plus some of experience with chat to Cricket agents regarding after add the hotspot feature due to pandemic for my kids school work , please beware in following:​​​​​​​1 - when you have old contract with 5 lines $100 deal, you can’t stay back to your original plan if add hotspot to one of your line. (cricket never warning their customer about this) 2 - 3/13 for first chat with agent Andrew; since they said they cannot give me back the original plan, I request to cancel one of my line with hotspot service (because they said the plan has been changed) start on next billing cycle since it already billed me. Unfortunately, when i checked one of my line with hotspot already cancel next day and they put $35 credit to my account for next billing to use.3 - 3/15 for second chat with agent Logan S; i try to explained to her regarding Cricket made mistake cancel my last line with hotspot service and request resumed and don’t want the credit for next billing cycle. But she s

2
S
2 years ago
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jonfaulringExtra
asked in Service Features

text messages

Is there a way to get a hard copy of text message conversation from April 2021 to current?

1
C
1 year ago
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eremeyaPaparazzi
asked in Service Features

Website blocking

Does Cricket block websites?

3
R
1 year ago
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unhappy1Extra
posted in Service Features

Customer Service is Terrible

I find it hard to believe that such a large company does not have a customer service survey, or some avenue available for customers to leave feedback about their experience. I had a chat with Andrea M. online and she was terrible to chat with. She wasted my time and has left an awful taste in my mouth about this company. Good riddance. 

9
J
1 year ago
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ChiconkyExtra
posted in Service Features

Blocked text and calling

I've tried calling and texting and it all works except for one contact In my phone. Only one contact won't let me call or text through

1
BillyM_Cricket
4 years ago
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hthrupdike1Extra
posted in Service Features

Upgrades

How come a 15 plus years customer such as myself can't get a discounted price on an phone upgrade?  A new customer can come in and get a free phone but a customer who is here to stay and has proven their loyalty has to pay a couple of hundreds of dollars for the same phone.  What is wrong with this picture?  There is definitely something wrong with this.

3
J
3 months ago
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dman97Paparazzi
asked in Service Features

Making and Receiving Calls While in Mexico

I currently have the grandfathered 5 lines for $100 plan.  I would like to be able to make call and send text messages while I am on vacation in Mexico.  I initially talked to cricket customer service and they said I can add international calling features for 1 month.  When I went online to add the international calling feature it only mentions making calls to landline numbers in 35 countries, it does not say you can receive calls.  Is it possible to be able to add international calling and place and receive calls and texts while in Mexico.  Calls would be from and to the US.

4
jdor_Cricket
1 year ago
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Djohnston6Paparazzi
asked in Service Features

data speed scam

Why does cricket slow down data speed to where not even Netflix will work I believe the FCC has already made specific rules that you cannot slow speeds down beyond that I feel I'm being ripped off and it is quite a scam to try getting people to buy extra data

2
D
1 year ago
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HunterGChambersExtra
posted in Service Features

Remove Cricket Protect

I've been through the MyCricket app, through the automated phone system, and nowhere is the option to cancel Cricket Protect. Please help me remove it from my account.

2
S
3 years ago
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kselgadoPaparazzi
asked in Service Features

Mobile hotspot

I switched to Cricket in April 2020 BYOD phone and 2 other Cricket phones. All lines had the Cricket more plan to include the 15GB hotspot. I called into customer service in October to add an additional 15GB hotspot to my line just to be told my phone wasn't compatible. WERID considering I've been using hotspot for MONTHS. It been compatible enough for you to charge me for it. The best part is I wasn't told my phone wasn't compatible until after my payment was received. Then told I couldn't receive a refund, so I sent a complaint to the BBB. Someone from Corporate a month later refunded me my 10.00 only to then suspend my phone lines and request I pay 42.00 to restore service....WOW!  If your not going to allow BYOD phones to have access to all your features QUIT ADVERTISING BRING YOUR OWN DEVICE. No where on the compatible device page does it mention it must be a CRICKET bought device. It only mentions that some carrier unlocked phones may not function properly. Well this phone w

1
J
2 years ago
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mydianeStuntman
posted in Service Features

Call forwarding

I hope this is the right location. We have a home phone base station with consumer wireless and our cell phones are with Cricket. We can't forward the consumer wireless number to our cell phones. Is this because its a different carrier? Can anyone help? Thanks, Martha

2
M
3 years ago
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DeVo35Paparazzi
asked in Service Features

Cricket Call Defense vs HIYA

According the Cricket, I have a service called Cricket Call Defense which monitors and blocks spam calls.Cricket also advertises the HIYA app, which appears to do the same thing as Call Defense.Is HIYA even needed if you already have Call Defense?

1
D
2 years ago
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Reynag1993Extra
posted in Service Features

Technical support

Can a boost mobile phone be used on cricket? Can I use my old cricket SIM card or do I need to purchase a new one? I had a cricket phone but it broke so a friend gave me a boost mobile phone. At first it was letting me call but it won’t let anybody Call me & the data isn’t working . I tried saving apn but it won’t save it. Is there a way to contact technical support? I don’t hear the option when I call . Thanks

1
BillyM_Cricket
4 years ago
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sinimsdpExtra
asked in Service Features

Sim Card Errors

I’ve been having this issue for awhile and I’ve tried customer service before, but no luck.  It has now spanned multiple phones.(I have a BYOP sim)  I don’t have access to services that used to work.  If I try to turn on things like call waiting, or use call forwarding I get “Network or SIM card error”.  The last time I tried to contact customer service, they said there was an issue with a prior call forwarding request pending and they would clear it and set the call forwarding for me.  They did.  It worked.  Then I went to my settings to turn the forwarding off.  It gave me the same error.  The CS rep had to turn it back off.  Call forwarding would be very useful to me for work and I can’t set it myself.  The call waiting not working is also frustrating.  Has anyone else had issues with this that they were able to resolve?

1
J
1 year ago
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KillerOfDemonsExtra
asked in Service Features

Please add parental controls

i know this isn't a feature but this is needed.  

2
L
1 year ago
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LishielouPaparazzi
asked in Service Features

Visual voicemail app?

I accidentally Uninstalled the visual vm app on my phone, and now when I search for it on the play store, it tells me it's not available on my carrier. I'm still a cricket customer, I don't understand why I can't download the app. 

6
I
2 months ago
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NakeshaExtra
posted in Service Features

Cricket Protect not worth it

I'm really disappointed in the Cricket Protect Plan. My husband and I both purchased LG Stylo 6 phones new at our local Cricket store last year. We added the insurance plan because at the time, it seemed like a good idea to protect our investment. My husband recently dropped his phone and the screen cracked. I thought we'd pay the $29 for cracked screen repair. Unfortunately, that was not the case. We apparently don't have any techs in our area, which is something that would be helpful to know upon signing up. The cost to replace the phone was going to be a $75 deductible plus tax. Currently, that is more expensive than buying a new phone of the same style at our local Cricket store! Not to mention, the hundreds of dollars we wasted on the protection plan on both phones over the last year. Save your money.  

2
MamasitaMarz
2 years ago
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Jessicalove13Extra
asked in Service Features

Why cant make calls when my Wifi calling isnt on?

Any time I leave my house and I'm not in WiFi I can't make or recive calls even tho I have data but I can text 

4
B
6 months ago
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KaylaRoseExtra
posted in Service Features

Wifi calling just doesn't work.

Neither me or my grandma are able to use wifi calling.We bought our phones from cricket very recently and gave been having this problem from the start. They are cricket phones, with cricket SIM cards, etc. Not once has WiFi calling worked. I have researched this and called support and no solution was found. I've tried everything I can. I've checked and our phones are on the supported devices list. Wifi isn't an issue. It works fine. Wifi calling and texting used to work fine when we used Verizon. We live somewhere without good cell service so my grandma can't use her phone to call anyone when she's home.

2
K
1 year ago
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MurdamExtra
asked in Service Features

service

Is Cricket having issues with this weather? It seems that service is slow.

15
nooor
10 days ago

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