Service Features

  • 519 Topics
  • 1,454 Replies

519 Topics

live_poor
live_poorA-List Star
asked in Service Features

Don't understand the hot spot thing

I understand tethering which is a cell phone feature. I understand data plans with cell phone companies. How does a cellular plan offer “mobile hot spots”? Either your phone does that or it doesn’t. You either have cell phone data or not, it can be unlimited or capped. How does a PLAN offer hot spots? 

6
C
2 months ago
J
Jessicalove13Extra
asked in Service Features

Why cant make calls when my Wifi calling isnt on?

Any time I leave my house and I'm not in WiFi I can't make or recive calls even tho I have data but I can text 

4
B
2 months ago
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ChiconkyExtra
posted in Service Features

Blocked text and calling

I've tried calling and texting and it all works except for one contact In my phone. Only one contact won't let me call or text through

1
BillyM_Cricket
3 years ago
M
mydianeStuntman
posted in Service Features

Call forwarding

I hope this is the right location. We have a home phone base station with consumer wireless and our cell phones are with Cricket. We can't forward the consumer wireless number to our cell phones. Is this because its a different carrier? Can anyone help? Thanks, Martha

2
M
2 years ago
R
Reynag1993Extra
posted in Service Features

Technical support

Can a boost mobile phone be used on cricket? Can I use my old cricket SIM card or do I need to purchase a new one? I had a cricket phone but it broke so a friend gave me a boost mobile phone. At first it was letting me call but it won’t let anybody Call me & the data isn’t working . I tried saving apn but it won’t save it. Is there a way to contact technical support? I don’t hear the option when I call . Thanks

1
BillyM_Cricket
4 years ago
T
tnmathes765Stuntman
posted in Service Features

Caller ID & Call forwarding grayed out on new phone

I recently changed phones in my plan from a 4 yr. old Motorola X Pure to their new Moto G Power.  I switched the SIM card from the old phone to the new one, that went smoothly but there's one glitch with the phone, the Caller ID and Call Forwarding options in the phone app when selected bring up a pop-up message "Network or SIM Card error) when selected.  The features worked just fine in the Moto X (Android 7); the new phone is Android 10.  Both were factory unlocked when purchased.I contacted Cricket support, or what passes for support, to be told "it's the phone".    Makes no sense since this is ALL on the network side.  I contact Motorola, they say the carrier is blocking the features (which I assumed all along).  I look in forums here and elsewhere and it was always the  carrier at fault.Any way out of this except the cop-out from Cricket (except switching to another carrier, which I am considering based on recent problems, like calls th

8
T
2 years ago
K
kselgadoPaparazzi
asked in Service Features

Mobile hotspot

I switched to Cricket in April 2020 BYOD phone and 2 other Cricket phones. All lines had the Cricket more plan to include the 15GB hotspot. I called into customer service in October to add an additional 15GB hotspot to my line just to be told my phone wasn't compatible. WERID considering I've been using hotspot for MONTHS. It been compatible enough for you to charge me for it. The best part is I wasn't told my phone wasn't compatible until after my payment was received. Then told I couldn't receive a refund, so I sent a complaint to the BBB. Someone from Corporate a month later refunded me my 10.00 only to then suspend my phone lines and request I pay 42.00 to restore service....WOW!  If your not going to allow BYOD phones to have access to all your features QUIT ADVERTISING BRING YOUR OWN DEVICE. No where on the compatible device page does it mention it must be a CRICKET bought device. It only mentions that some carrier unlocked phones may not function properly. Well this phone w

1
J
2 years ago
K
KillerOfDemonsExtra
asked in Service Features

Please add parental controls

i know this isn't a feature but this is needed.  

2
L
1 year ago
C
ChirpchirpExtra
posted in Service Features

suspicious text

Cricket free msg: Your line no longer qualifies for HBO Max with Ads. To change back to a qualifying rate plan, visit My Account online or use the myCricket app. Visit mycrick.it/hbomax-downgrade to learn more.When I saw how my cricket was misspelled,  I figured it's  some scam.  Has anyone else received a text like this ?  Lately I been getting nothing but sms text asking me to click on strange links. 

1
jdor_Cricket
1 year ago
S
sdgriffin08Paparazzi
posted in Service Features

BYOD wi-fi and HD calling

Does anyone know when wi-fi calling and HD calling will become available for BYOD.  I heard on another forum that it might happen in November. I have a Galaxy J7 Prime, the T-Mobile version of the Halo. They are working on rolling out wi-fi calling for the Halo. How difficult is it to allow wi-fi calling on mirror models?

8
A
1 year ago
S
SirfredricoPaparazzi
asked in Service Features

Voicemail

I want to disable voicemail. I follewed directions on how on a cricket.. But it didnt work. Is there a way to? A disabling code or something? I cricket doesnt have this feature it should.

4
Marlena_Cricket
3 years ago
D
DeVo35Paparazzi
asked in Service Features

Cricket Call Defense vs HIYA

According the Cricket, I have a service called Cricket Call Defense which monitors and blocks spam calls.Cricket also advertises the HIYA app, which appears to do the same thing as Call Defense.Is HIYA even needed if you already have Call Defense?

1
D
1 year ago
K
KaylaRoseExtra
posted in Service Features

Wifi calling just doesn't work.

Neither me or my grandma are able to use wifi calling.We bought our phones from cricket very recently and gave been having this problem from the start. They are cricket phones, with cricket SIM cards, etc. Not once has WiFi calling worked. I have researched this and called support and no solution was found. I've tried everything I can. I've checked and our phones are on the supported devices list. Wifi isn't an issue. It works fine. Wifi calling and texting used to work fine when we used Verizon. We live somewhere without good cell service so my grandma can't use her phone to call anyone when she's home.

2
K
1 year ago
P
pimeisterExtra
asked in Service Features

Looking for a feature to block all texts from email addresses and the web

After a lengthy support chat session, I wanted to post here for one last attempt, and leave it as feedback if I am forced to go to another service. I want to block all email-based text messages. Nobody contacts me that way that I know or care about. It is only a vulnerability waiting to be exploited. Verizon offers and advertises this feature. There are about a dozen posts for AT&T on what internal KB article helps a technician make the necessary gateway change. T-Mobile offers, according to their site, an ability to block emails sent to the <number>@provideremail. Hiya doesn’t block what I am requesting.Changing my number is an unacceptable option (for a fee even) because changing the number is more of a hassle than jumping providers. Does Cricket have control of their own infrastructure so that this can be done, like with their owner company and their competition?

1
J
1 year ago
D
Djohnston6Paparazzi
asked in Service Features

data speed scam

Why does cricket slow down data speed to where not even Netflix will work I believe the FCC has already made specific rules that you cannot slow speeds down beyond that I feel I'm being ripped off and it is quite a scam to try getting people to buy extra data

2
D
1 year ago
B
biga200Paparazzi
asked in Service Features

Wi-Fi Calling BYOD Motorola One 5G Ace

TLDR: Can’t get BYDO Motorola One 5G Ace Wi-Fi Calling Toggle Switch to appear. I bought an unlocked Motorola One 5G Ace from Best Buy a few weeks ago because my old phone died and I prefer unlocked phones to carrier locked models and I had to have the new phone immediately as this wasn’t a planned replacement.After I bought the phone I got to researching it and realized it was supposed to be compatible with Wi-Fi Calling.  I was overjoyed because the Cricket/AT&T signal at my apartment is spotty at best and non-existent at worst.  I double checked and Cricket says they support wi-fi calling on all of their plans. So I went about researching how to activate Wi-Fi calling on my phone.  Various carriers said it was activated in different manners, not really sure why that is, but I followed all of them and none of them got me to where I could turn on Wi-Fi Calling.I called Cricket Customer Non-service, and of course got someone who didn’t know an Apple from an Android, he read from a

5
S
5 months ago
P
Poppa365Extra
posted in Service Features

promo codes

Hi looking a promo code any one month free or anything like that  

3
A
2 years ago
R
rodricmhPaparazzi
posted in Service Features

Customer service

Welcome, do not try to make things right with customer service via live nor email. I never received rewards last year and now told via email because live agent did not understand me, that refer a friend does not exist and not to contact them about it. I am a liar I suppose. I got screwed out of $$ twice now, refer a friend incident is too long to type but beware. Is that a question?

19
W
1 year ago
F
Furryfan93Paparazzi
asked in Service Features

WiFi Calling

Does the 5gb plan include WiFi calling as well?

6
B
3 years ago
J
JiminyPaparazzi
asked in Service Features

Expired Sim Card

I purchased a SamsungA52 on 12/5/21. Received the phone on 12/8/21 and installed the sim on 12/18/21. I went thru the activation process and the phone would not connect to the network. After spending an hour on the phone w/Customer service I was told that the chip was expired and that I needed to  purchase a new one. Naturally, I refused and asked that Cricket send me a viable sim card and was told that was not possible. I want to know why. I saw another post on this community where the customer had a similar issue w/a bad sim.and it said that Cricket would be sending a new card. I want the same service. 

2
J
11 months ago
J
JosephKendallExtra
posted in Service Features

Crisis

I'm just wondering how you can shut my phone off when my entire state is on lockdown and we can't work for weeks . My kids are home the internet is the only way to access their homework. It is irresponsible to treat your customers this way. Loyal customers for years and this is what we get from you. The electric companys the gas companys and property Management and other cell phone companies are delaying payment for at least 60days to help ppl in this crisis . I hope customers remember how we are being treated buy these companies that don't care about their customers and only care about their money in this time thx for nothing. Ohh and how will a no reconnect fee help when you are stuck in your home and can't work!??

6
B
7 months ago
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NakeshaExtra
posted in Service Features

Cricket Protect not worth it

I'm really disappointed in the Cricket Protect Plan. My husband and I both purchased LG Stylo 6 phones new at our local Cricket store last year. We added the insurance plan because at the time, it seemed like a good idea to protect our investment. My husband recently dropped his phone and the screen cracked. I thought we'd pay the $29 for cracked screen repair. Unfortunately, that was not the case. We apparently don't have any techs in our area, which is something that would be helpful to know upon signing up. The cost to replace the phone was going to be a $75 deductible plus tax. Currently, that is more expensive than buying a new phone of the same style at our local Cricket store! Not to mention, the hundreds of dollars we wasted on the protection plan on both phones over the last year. Save your money.  

2
MamasitaMarz
1 year ago
C
CNOTES2016Paparazzi
asked in Service Features

Unlocked ATT netgear nighthawk Mobile broadband disconnected.

I’ve spoken to both cricket reps and netgear to no avail. I’ve googled how to get this to work but nothing works. Changing apns etc. can ANYONE help me? My firmware is up to date. Thanks 

2
C
1 year ago
S
sinimsdpExtra
asked in Service Features

Sim Card Errors

I’ve been having this issue for awhile and I’ve tried customer service before, but no luck.  It has now spanned multiple phones.(I have a BYOP sim)  I don’t have access to services that used to work.  If I try to turn on things like call waiting, or use call forwarding I get “Network or SIM card error”.  The last time I tried to contact customer service, they said there was an issue with a prior call forwarding request pending and they would clear it and set the call forwarding for me.  They did.  It worked.  Then I went to my settings to turn the forwarding off.  It gave me the same error.  The CS rep had to turn it back off.  Call forwarding would be very useful to me for work and I can’t set it myself.  The call waiting not working is also frustrating.  Has anyone else had issues with this that they were able to resolve?

1
J
1 year ago
J
jnaronngcExtra
posted in Service Features

Moved to weak signal area, need budget signal repeater or booster advice.

We moved and only get 0-1 bar inside home, outside 1-2 bars. Tower location known. Our signal is around -111db. We have an iPhone6, I am unsure what frequency range we will need on booster. What is a good budget repeater or booster?

7
A
1 year ago

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