- 609 Topics
- 1,699 Replies
I no longer need the extra data nor hotspot features through my phone, in looking through the mycricket app there is every avenue imaginable to add anything to a line of service but I can't find one to remove a feature , can someone please help me find where to do this at....
I have a Nokia C5 Endi and my hotspot will not work. I can connect my devices to it but there is no internet connection. I had a Nokia 3.1 Plus and it had the same issues that's why I bought the C5. I have chatted and called cricket but still have this issue. Does anyone know what to do? I'm so close to just saying bye to cricket and going back to pageplus. At least they work like they say they will. And yes I have done ALL troubleshooting from my end. Never had a problem with my hotspot until after I got a insurance replacement on my 3.1 about 3 months ago since then I haven't had hotspot that I'm paying for.
Yes I have a Question about my phone company I been with over 10years, the phone my son used for about 4 years , he upgraded to new phone so we all use the older phone when 1 of our phones break and have to be sent in , but today while using that same phone they shut my service off and said that the phone wasnt compatible with the service even those ive used it for a year and son has used it for 4 tears on there service . They telling me they can sell me a phone I told them i already bought a new phone through samsung ,that it wouldnt be here till the 29th of this month ,and that is why im using my sons back up phone that we always use . they tell me i cant use that phone anymore ,that i need to buy one of there , to me this is scamming people to purchase a phone that they dont need I already have a phone that works fine and i have a text and phone call come in to today and talked on it then they shut service off even tho im payed in full. thank you for you time Steve
I have a Cradlepoint cellular modem that I am interested in using on your system in the area of Rush, NY 14543.I checked the IMEI and it says the device is compatible with your "Data Only" services and I am interested in the 20GB/$35 plan.I have read your AUP "Prohibited Data Uses" and I want to see if my proposed use is acceptable. I understand the reason for the prohibition of continuous, full time or dedicated data connections if the application occupies significant bandwidth.My application would involve an outbound continuous data stream of 24kbps to a specific server. Inbound data would be only connections initiated from the server (rarely done once established) to adjust or reset the device. This will be the only application I will run on this device.The application does require use of TCP ports in the 7200-7300 range to communicate to/from the server. I need to be sure your network does not block these ports.Given the fact that my bandwidth will never exceed 0.030Mbps, I b
RCS worked on Google Messages on my Cricket-branded Moto G7 for a few months, but when I uninstalled Google Messages and tried re-installing it, it hangs when verifying my number. Can someone from Cricket provide an answer on exactly what phones RCS is supported on and what the schedule to roll RCS out to all phones?
Im trying to root my lg k 92 5G. It says every where on the internet to hold the volume down while holding the power button from power off mode. And then to release them after the logo comes on screen...the only thing i can get it to do is startup in safe mode?
LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.
I work for a local telecom provider. One of our customers is reporting that their outbound caller ID is showing up incorrectly on Cricket Wireless customer's devices. I've verified that their CNAM is correct, and I suspect that Cricket's database just needs to be updated.Can somebody who works for Cricket give me some direction? I'm not even sure who to call to try to get these records updated.Thanks in advance.
How come a 15 plus years customer such as myself can't get a discounted price on an phone upgrade? A new customer can come in and get a free phone but a customer who is here to stay and has proven their loyalty has to pay a couple of hundreds of dollars for the same phone. What is wrong with this picture? There is definitely something wrong with this.
Starting a few days ago the hotspot service that many of us pay EXTRA to have has been badly messing up. I noticed all of a sudden none of my Smart TV's would work, then I realized that my Hotspot speed was locked at 128kb... I thought it was a system goof and would reset when my service cycle started so I waited a few days until they charged me a new month. Now... I'm about to call my credit card and dispute the charges! The techs at Cricket have clearly messed something up and put hotspot accounts on restriction, even perfectly legit ones it seems! (Whatever QoS system you've activated is messing up BAD!) A quick google search shows I'm not alone, and Cricket support is claiming everything from "tower maintenance" to "dual apn support" and everything thing else, which all ignores the fact that we are people who have had no issues with hotspot UNTIL whatever change was made happened a few days back. At this point I see no reason to stay with Cricket and I post this as
Upgraded to a Pixel 3A running Android Q 6/5 build. Visual Voicemail indicates that I have 1 new message, but (also) says "You must have Cricket Wireless service to use Cricket Visual Voicemail" and closes after clicking "OK".Multiple Uninstalling, and re-installing does nothing to resolve the issue (and, yes, I did grant the all the requested permissions).Long time Cricket customer, and no problems with Visual Voicemail with Android Oreo. (I think I successfully used the app when I was on Android Pie, but not 100% certain)
I am beginning the process of divorce, and I was wondering if Cricket keeps logs of messages and/or calls that could be subpoenaed if needed? If so for how long are they kept? Also, if texts are kept is it just the number of who was texted, or is it full messages? Thanks!
Cricket seems no longer able to satisfy existing customers with loyalty perks. I can easily switch to another carrier and save lots of money. I've been a customer for over 7 years and cricket has made no effort to keep me happy. I'm seeing a lot of the same from reading different posts. Very unfortunate considering the above and beyond service I've experienced in previous years.
I got a 973f s10. Either way. I can put my sim in my style 5 provision my wifi calling and my hd calling but crickets system does something a few hours later after I swap my sim back to my s10. But in the mean time my wifi calling and hd calling work awesome till the system reprovision happens.So is cricket telling me my s10 is not hd compatible and my phone wont work when they shut down the 3g network. Well cricket dont you think you should figure out how to properly provision byop since I can make it work I'm sure you can. I did on my s9 by sim swap method. Provision swap back enable. And call cricket and lie and say the system showed I was on my s9 but like and tell them I'm actually on my style 5. And give them the imei. HD and wifi calling worked awesome for over a year.
First, I would like to make it clear that I absolutely love Cricket and its services. My wife and I have recommended them to several people over the years. Unfortunately, until the unlock policy is changed, I will never buy a phone from Cricket again. Specifically, the clause in the policy preventing even long time customers in good standing from unlocking a phone for 6 months. I am someone that goes on international trips and as soon as I land in a country (other than Canada and Mexico) my phone mostly becomes a paperweight. The only way to overcome this is to buy a local sim card for my phone and make it fully functional for the length of my trip. Until the policy is changed I will simply buy unlocked phones off of Amazon. I have no plans on ever leaving Cricket, but this policy has made it irrational for me to ever purchase one of your phones again.
I’ve been a loyal customer of Cricket for 7 years now and every time I try and order a new phone from the website I always have trouble. When I ordered 3 phones in March the issue was that the address I was using and address of card don’t match up. I was talking thru chat and finally got it to work somehow. Most of the time I have to go to a store and buy it that way. So this time I’m trying to add my son to my plan and the same thing happened. I even tried my boyfriends card and it says that his card isn’t valid but yet he has used it ordering stuff online all the time. You guys really need to get this figured out cuz I’m sure your losing customers and I’m not going to keep dealing with this. At this point I might as well pay more for phones and service thru your competitors to have to deal with this hassle. I know I’m not the only one with this problem and I have contacted Cricket on Facebook but got blown off. Figure it out your I go elsewhere.
I have a Samsung Galaxy S8+ and I want to know if the Mobile Hotspot feature will work on the S8+. All of the S line is listed as being compatible with the HotSpot but not the Plus versions. I chatted online and the support person at first responded yes the S8 will work but then I re-clarified that I was asking about the S8+. The said only if I purchased the phone from Cricket. They don't sell an S8+ so obviously that doesn't help and I don't want to buy a new phone. So I went to a store and they were even more clueless than than the CSR so I thought while I was at the store they could provide me a SIM to test. They said I could purchase a SIM and try it but if it didn't work they couldn't give me a refund. That is absurd! All I want to know is will the Mobile Hotpost work on my phone before I purchase a SIM. I currently use the phone with Simple Mobile on the TMobile network. It used to be an ATT phone.
Hi, my name is Rita SanterI have been a customer for a few years and my husband & I are consider great customers because we always pay our bills very early. In my opinion, i think it would be good to treat the good customers great but in reality it's the opposite. I bought a Nokia 3.1 at least 2 months ago and this phone is consider one of the worst phone that i ever hold in my hand. My phone was unable to get charged and retain the charges for days so this morning i went to the dealer where i bought the phone and he had told me that they have been having issues with that bran to call and the warranty dept would take my info and send me a new one but to my surprise i was being tossed around like a rug. I started my process early in the day and it's almost 7 PM the problem is not solved. We are living in a difficult time so understand the customers and help them solved their problems can be an A+ for any company but for cricket i give you a F- because your people don't underst
I recently switched to Cricket from Straight Talk because Cricket offered MUCH better coverage in my area than Straight Talk. I am very satisfied with the switch in that I can now browse the web on my phone without having to sit in my car in the driveway. However, I am having an issue with the hotspot. Despite Straight Talk's inferior coverage out here, I was still able to put my phone on to charge in my car and run my mobile hotspot to play online games. Now you would think that since Cricket has better coverage their hotspot would perform better, right? WRONG. My laptop will connect but it runs so slow that it is essentially useless. What gives, Cricket? Why is my connection so strong on my cell phone but your mobile hotspot is absolute garbage? And yes, I tried USB tethering and it was even slower. This is unacceptable. Straight Talk's hotspot is included in their $55 plan for free and works dramatically better than the one you guys charge $10/month for. Get it togeth
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