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So I have a cricket account on which both me and my girlfriends phone is on the plan we use advanced messaging to text.So I noticed some strange things in her messages coming to me so I clicked on view details and it said reply to send her only and I click on that and it gave me a number of 62629.So when I tried to send a text message to that number it said I had to enter a valid 10-digit phone number.Also when I call her her calls are getting forwarded to her voicemail but it is a local 918 number where we live and I know that our voicemail numbers start with area code 317How can I find out who this other person is attached to this phone or is there another phone tied to her phone?
I will be leaving for Army Basic Training in the next month and am wondering if Cricket Wireless offers an option to halt payments for the duration of my training period. Basic Training is 10 weeks long (12 with processing) and I will not be able to access my phone during so. I do not wish to cancel my plan, but do not want to continue to pay for wireless service I will not use. Thankyou for any responses in advance.
Last year my entire family bought new phones. Last month my daughter had issues with hers so when she put her sim card back in Cricket suspended her account and we were informed that none of our barely a year old phones would work anymore. That Cricket would only use and support 4G and 5G phones. So me and my husband just decided to go ahead and buy new 5G $400 phones. We go to put our sim cards in and we are then told that these new 5G $400 phones are not good enough for the Cricket service so they suspend both of our service and tell us we will have to purchase NEW PHONES FROM THEM to continue to use Cricket. I kept telling them that these are 5G phones but NO they are good enough….WHY? I can’t afford to pay for another phone. MAYBE if Cricket would allow all the existing customers to use the “New Customer” rates since they are FORCING their customers to upgade. I know many of their customers will not be able to upgrade their phones. Due to their cheaper service many low income fami
Cricket hotspot service is the worse I have used, I'm going back to a 3rd. party service and use my own AT&T hotspot.
It all started right off at the Cricket Store they don’t know their ass from a hole in the ground. First I made sure my AT&T hotspot would work with Cricket and put in the numbers and was told yes it will work. Then I went to chat gave them the numbers and was told yes you can use your AT&T hotspot. When I went to the store the girl who had just started and had been there 2 weeks started setting me up. She took the sim a made it the smallest it would go and then told me Sir our sim is to small for your hotspot you will have to buy 1 of our Moxee Hotspots to use a Cricket Sim. I told her you made it to little and she said you can only use the smallest sim with Cricket. That is dumb it does not matter what size the sim is they hold the same info. large, med, or small she made it to little for my hotspot. The manager who was sitting in the back room playing games on a Ipad when I ask her to get or talk to her, told her he will have to buy a cricket moxee hotspot if he wants our se
First, I would like to make it clear that I absolutely love Cricket and its services. My wife and I have recommended them to several people over the years. Unfortunately, until the unlock policy is changed, I will never buy a phone from Cricket again. Specifically, the clause in the policy preventing even long time customers in good standing from unlocking a phone for 6 months. I am someone that goes on international trips and as soon as I land in a country (other than Canada and Mexico) my phone mostly becomes a paperweight. The only way to overcome this is to buy a local sim card for my phone and make it fully functional for the length of my trip. Until the policy is changed I will simply buy unlocked phones off of Amazon. I have no plans on ever leaving Cricket, but this policy has made it irrational for me to ever purchase one of your phones again.
Back before 5G, the lte service was so fast in most places, and okay in others. Nowadays lte service is horrible, so slow to tune of 1-4mbps downloading. Upload is like 1mbps. I know, reset network settings. Be close to towers. Use fast phone. Have plan with high speed rating, which I have. Nothing solves issue. Seems I’m not alone as I browse this forum. How many others experiencing this same issue? I’m in the Philadelphia suburbs and sometimes had speed of 70mbps downloading before 5G came around. This seems like I’m paying for no -throttling and yet am throttled at less than the throttled speed. Been this way for months now. Considering switching to another carrier to get faster speeds and a new 5G phone, which seems to be the end game AT&T and Cricket seems to want.
I'm really disappointed in the Cricket Protect Plan. My husband and I both purchased LG Stylo 6 phones new at our local Cricket store last year. We added the insurance plan because at the time, it seemed like a good idea to protect our investment. My husband recently dropped his phone and the screen cracked. I thought we'd pay the $29 for cracked screen repair. Unfortunately, that was not the case. We apparently don't have any techs in our area, which is something that would be helpful to know upon signing up. The cost to replace the phone was going to be a $75 deductible plus tax. Currently, that is more expensive than buying a new phone of the same style at our local Cricket store! Not to mention, the hundreds of dollars we wasted on the protection plan on both phones over the last year. Save your money.
My name is Darlene C. On March 13, 2021 I ordered a LG Stylo 6 to upgrade my phone. I paid 149.99 for the phone and a $25 upgrade fee +tax. Total $187.49. It was supposed to be delivered on March 15, because I was moving out of state on the 16th and made that clear in a chat when I ordered the phone online. Well, my phone never came on Monday. I got an email from ups while I was at the airport on my first layover, stating that my package would arrive that day between 2-4 pm. I immediately called cricket, and told them that my phone did not arrive the day before like it was supposed to be, and that I was at the airport at my first layover and I was no longer at the address. The cricket rep was very rude and acted like it was my fault, and told me I needed to call UPS myself and take care of it. I was on the phone 57 minutes with cricket. He gave me a phone number for UPS, and I tried calling right away and he had gave me the wrong phone number. I didn't arrive at my destination till lat
Since March 1st I haven’t been getting any service where I live and before I could..I made a complaint and they said their working on the tower and it would be fixed.So I had service for a week or two and now I have No Service again.Can you please get the towers situated with my area so I can have coverage.
I’m very disappointed plus some of experience with chat to Cricket agents regarding after add the hotspot feature due to pandemic for my kids school work , please beware in following:1 - when you have old contract with 5 lines $100 deal, you can’t stay back to your original plan if add hotspot to one of your line. (cricket never warning their customer about this) 2 - 3/13 for first chat with agent Andrew; since they said they cannot give me back the original plan, I request to cancel one of my line with hotspot service (because they said the plan has been changed) start on next billing cycle since it already billed me. Unfortunately, when i checked one of my line with hotspot already cancel next day and they put $35 credit to my account for next billing to use.3 - 3/15 for second chat with agent Logan S; i try to explained to her regarding Cricket made mistake cancel my last line with hotspot service and request resumed and don’t want the credit for next billing cycle. But she s
So I took my two old friends into a store to change service from T-Mobile to Cricket. After a grueling 3 hours of trying to port over their phone numbers, I was told I would be contacted the following day regarding the referral credit. That call never came. I was told to send them my referral code via email, which I did, but their service was already activated by that time (we were literally still waiting at the store). She couldn’t figure out how to apply the credits after service had been activated and said she would chat with her manager and get back to me. The app only shows the progress as “referral codes sent” and won’t move to the “claimed” stage. This is frustrating because Cricket hyped up this referral process.
Will the sims card work in any other cricket phone or will it lock up the card if I try it and it won't work in the phone that I have it in now because I don't have any way to get it charged and the cricket store is a very long way from me and I am going to be without a phone if I don't do anything to get the problem solved and I have a good phone just not sure if I can do that and I am not going to get the answer from the bot or I would already have the answer to that question and I don't have any time to wait for a live person to help me out with the damn simple question I am asking
I've been a Cricket customer for over 22+ years. Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket. Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. My phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. I recently wrote to Cricket Wireless because they abruptly shut my phone service off on Thursday, February 11, 2021. I noticed that I haven’t received any sort of communications throughout the night. I replied to a sent text a message that was not delivered. I also couldn’t make any phone calls whereas I discovered an error message kept scrolling across my phone screen…. "SIM not provisioned MM2".On Friday morning, February 12, 2020….I went to the Cricket store about my phone connection. The store representative
WE ARE BEYOND FRUSTRATED!! Two weeks ago, our Wi-Fi calling just shut off. We had been with ATT for 24 years - always had Wi-Fi calling when it became available. We switched to Cricket. We had it for a few weeks and it just switched off. When we go to enable Wi-Fi calling, we receive an error.It say: “ACCESS DENIED - You don’t have permission to access http://www.cricketwireless.com/v1/wificalling/subtoken/ on the server. Reference# 18.4505e8ac.1613195266.29835f5”We have spoke to 4 reps on 611 over the issue. We went through the trouble shooting playbook every single time! Take out Sim Card, put sim card back in. Clear out Network settings. Restart Phone. Put phone in airplane mode - get data off of your Wi-Fi. Turn Wi-Fi off - get data of of phone. Update iPhone to 14.4 software,ect… TOTAL INSANITY to have to go through FOUR times. One rep gave us the customer service number to Apple. The tech said the key to our problem is in the error message - cricketwireless denied you access no
The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option to buy hotspot. It's been taken off of the phone system. It says that there is customer service until 11 p.m. and that's b******* because I keep calling them at 8pm and they won't answer or help me it just says that they're gone and to call back at regular hours. It would be nice if the website or the phone system could give an explanation as to why it's not working. Really really frustrating to the point that it gets me very pissed off
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