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Late last night (02/06) at 2 am I received a text from Cricket stating that: "This device is not eligible for activation on the Cricket network. Cricket's High-Definition voice network requires use of a compatible device..." The next morning, less than 12 hours later, my call, text and mobile data was promptly shut off. I'm just at a lost for words. In the course of less than 12 hours, my phone is unusable on their network. I currently have a unlocked Oneplus 7 Pro. When I bought the phone last year, I made sure that it would work with Cricket, who uses the GSM band. The phone has high-definition voice over network, and voLTE. It's a 4G LTE phone. Everything checks out. I should have been able to use the phone for awhile on their network. I've honestly loved Cricket with their cheap, (at least in my location) reliable service, unlimited talk/text and data. So to say the least, I'm pissed off. I'm writing this here to ask if others are having the same problem or heard of this. For now,
Cricket seems no longer able to satisfy existing customers with loyalty perks. I can easily switch to another carrier and save lots of money. I've been a customer for over 7 years and cricket has made no effort to keep me happy. I'm seeing a lot of the same from reading different posts. Very unfortunate considering the above and beyond service I've experienced in previous years.
I recently upgraded my plan to the unlimited Ultimate + hotspot…. first checked the website to be sure that my moto g power was eligible for hotspot and it said it was. Now I find out that it in fact is not eligible via one of your online chat agents. My phone was purchased directly from Motorola, not a carrier specific phone. So please, make this more clear on your website. It was nice of your agent to remind me that I’m eligible for a device upgrade, but unfortunately, that doesn’t make up for the fact that the phone I have is relatively new and replacing it now would be a giant waste of my money.
Many companies do this, they offer great deals to new customers and current loyal customers get the low end, it is so infuriating. I have been with cricket for years now and now that I want to upgrade I have to pay 549.99 + 25.00 for a Galaxy S9 if I was a new number/customer I would pay 274.99 + 25.00 what is the problem here? I see no deals for loyal current customers. I may consider switching carriers since this is really upsetting since phones are so expensive these days.
I went thru the trouble of setting a PIN and was reassured by a supervisor that only my line will have capability of changing the PIN as she set the other lines to not have text PIN access. Then I set up a secret question, only to find that my PIN was changed. So I’m seeking to know if anyone is aware of what FCC rule they broke by failing to protect my privacy?
RCS worked on Google Messages on my Cricket-branded Moto G7 for a few months, but when I uninstalled Google Messages and tried re-installing it, it hangs when verifying my number. Can someone from Cricket provide an answer on exactly what phones RCS is supported on and what the schedule to roll RCS out to all phones?
Why cant i get my s21+ unlocked phone that cost $1000 plus the other 3 i bought for my plan not send stupid videos to eachother cuz cricket or samsung wont give me an rcs option? Come on you guys i dont want to use google messenger anymore because it doesnt customize which is the number one reason i left apple.Its 2021 and i cant send a video from one device to another without it looking like super mario 1? This shouldnt even be a topic of discussion anymore since it has been since the s9. Get it together asap or your going to lose a family plan over here.
I cannot make or receive calls at home on all 3 of my phones for hours at a time. Always have full signal bars. I can drive 2 miles down the road and all 3 work fine. Cricket has been absolutely useless in resolving this. This has been ongoing for 6 months. I'm forced to find another carrier. I read somewhere that Cricket is fine as long as you don't have a problem. True statement.
Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best. How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee? Phone was bought from cricket, is compatible with hotspot, works perfect except it notes any hotspot connection.
Yes I have a Question about my phone company I been with over 10years, the phone my son used for about 4 years , he upgraded to new phone so we all use the older phone when 1 of our phones break and have to be sent in , but today while using that same phone they shut my service off and said that the phone wasnt compatible with the service even those ive used it for a year and son has used it for 4 tears on there service . They telling me they can sell me a phone I told them i already bought a new phone through samsung ,that it wouldnt be here till the 29th of this month ,and that is why im using my sons back up phone that we always use . they tell me i cant use that phone anymore ,that i need to buy one of there , to me this is scamming people to purchase a phone that they dont need I already have a phone that works fine and i have a text and phone call come in to today and talked on it then they shut service off even tho im payed in full. thank you for you time Steve
My phone can not receive texts or calls, for the third time in the past 2 months. The first time it happened I ordered a new phone directly from Cricket assuming it was a hardware issue as my previous phone was 4 years old, but the issue persisted to the new phone.I can send texts and make outgoing calls, but my phone number can not receive them. I can call or text my wife, who is also on cricket and sitting right next to me, and it goes through with no issue. When she calls or texts me back I receive nothing. A few hours later the text will come through.The last two times the customer support person "reset my network" to fix it, but it should not keep happening and I need this fixed permanently.Everything else works fine on my phone. Apps all work in real time, Facebook messenger and video chat all work fine, but anything running through my phone number is dead.
The topics here are all about selling. Hey we don't have service since 1/8/20. On 1/9 I called and spoke with Ana since she acted like she had no clue about anything I asked for her supervisor. I spoke with Ingrid who told me that service would be fully restored on 1/9/20. Well, it has NOT been restored. This is a huge inconvenience as I don't have a phone while driving or when not with another company's Wi-Fi. Even from my home Wi-Fi or another company, the calls are either very bad or dropped unexpectedly. We MUST be fully reimbursed for this mess! If I wasn't so busy with so much I would take the time to find another phone company.. Cricket is very messed up.
Been with Cricket for 5 years. The reception here has degraded so bad even though we live only 4 miles away from the tower. It cuts on and off every few minutes. As I'm trying to post for anyone to help, I've lost connection 5 times. Make that 6. Ugh, 7 times 😪 Brand New phones didn't fix the problem. Any suggestions?
I am led to believe the Cricket is crashing phones on their network purposely, To force customers to purchase new phones. I went to pay my bill, and the representative kept trying to ask me did I wish to purchase a new phone, when I clearly stated my purpose there was to ONLY pay my bill. Recently, my phone has been randomly crashing and having glitches for no apparent reason. I'm posting this for other users with this issue to take note and complain also.
moved. the signal strength is poor in my new house tried to activate the wifi calling. error message. visited a store, the associate spent 1hr on phone with a tech. installed a brand new sim card got my 911 address updated and the wifi calling working. next day wifi calling error contact cricket if continues. call tech support. they tell me to call apple. plug in sim to a vision 2 phone get wifi working. return sim to XR still working. next am early message on phone your wifi calling 911 address has been updated. get home wifi calling won't work. call tech. back and forth eventually he decides Xr is not on the supported wifi calling list and the phone won't make wifi calls… how do i get the wifi calling activated and to stay activated on my account so i can get calls in my new home?
I use alot of hotspot so i can watch tv on my roku. would i b better off with the 10 GB plan and streaming option? rather than the cricket more plan that i currently have and adding upto $50 of add on hotspot a month? With my add ons I'm spending over $120 a month. No wifi available where I live.
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