Service Features

  • 594 Topics
  • 1,670 Replies

594 Topics

J
JosephKendallExtra
posted in Service Features

Crisis

I'm just wondering how you can shut my phone off when my entire state is on lockdown and we can't work for weeks . My kids are home the internet is the only way to access their homework. It is irresponsible to treat your customers this way. Loyal customers for years and this is what we get from you. The electric companys the gas companys and property Management and other cell phone companies are delaying payment for at least 60days to help ppl in this crisis . I hope customers remember how we are being treated buy these companies that don't care about their customers and only care about their money in this time thx for nothing. Ohh and how will a no reconnect fee help when you are stuck in your home and can't work!??

6
B
1 year ago
S
Sjones11Extra
asked in Service Features

phone records

I understand that with a subpoena we can get copies of time stamps of calls and texts correct? How long are those records kept?

1
C
1 year ago
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bjhanesPaparazzi
asked in Service Features

photos not sending via mms

Last couple of days, I cannot send a photo via MMS.  This is happening to everyone on my plan, different phone models.  What is up?

5
K
1 year ago
D
dman97Paparazzi
asked in Service Features

Making and Receiving Calls While in Mexico

I currently have the grandfathered 5 lines for $100 plan.  I would like to be able to make call and send text messages while I am on vacation in Mexico.  I initially talked to cricket customer service and they said I can add international calling features for 1 month.  When I went online to add the international calling feature it only mentions making calls to landline numbers in 35 countries, it does not say you can receive calls.  Is it possible to be able to add international calling and place and receive calls and texts while in Mexico.  Calls would be from and to the US.

4
jdor_Cricket
1 year ago
D
daywoodExtra
posted in Service Features

SSL errors with mobile hotspot device

I am using the standalone Cricket (Netgear) hotspot device and I keep getting SSL errors that keep some websites from loading at all and others only after repeated retries. I’ve tried it with different browsers and get the same problem. I also have problems loading some programs in streaming apps on my ROKU, getting some variation of the message that there was a problem and to try again later. It would not surprise me to learn that these were also SSL problems preventing a secure connection with the streaming service. I don’t have any of those problems using the same browsers and ROKU with my traditional ISP. Any suggestions?

1
Z
1 year ago
M
mawmawscricketExtra
asked in Service Features

Ringback Tones

I would LOVE to have ringback tones with my Cricket service. I love listening to great music while waiting for people to answer the phone and want this service through Cricket. Will this ever be offered with Cricket ?

13
W
1 year ago
J
JerryDinMdExtra
asked in Service Features

Voice mail says not set up

Changed my number of rings for voice mail with a link I found on here-now the voice mail tells caller that voice mail is not set up but I can go to voice mail myself through the phone and it says no new messages and cant ‘set up’ again-acts like its an active voice mail

1
J
1 year ago
B
ByrdglennExtra
asked in Service Features

WiFi connecting to computer

Moving to remote area .  No Satatlite signal for WiFi No cable . People there now are using phone to do all their internet connections . Have strong phone signal . Can I tether a cricket phone to my computer ; so I have a bigger screen to work from.  Hoping for a limitless wireless plan . Area code 21561 . 

1
D
1 year ago
P
Phillips9030Extra
asked in Service Features

cricket info

how to i get in touch of cricket to obtain my PUK code?I cant seem to call the right # Or send Email to correct place??? HELP!!!!!

1
D
1 year ago
J
jonfaulringExtra
asked in Service Features

text messages

Is there a way to get a hard copy of text message conversation from April 2021 to current?

1
C
1 year ago
S
slabarbPaparazzi
posted in Service Features

Does the $60 Unlimited plan deprioritize traffic?

Does the $60 unlimited plan deprioritize traffic? Thanks 

4
S
1 year ago
A
aftExtra
asked in Service Features

Delivery report

When my ex receives delivery reports on her Samsung A51 (with straight talk) phone for sent text it shows my number. She is accusing me of hacking her phone and is threatening to contact someone (police I guess).  I didn't even know there were delivery reports for texts until now.  She was cheating. She tried to prove she wasn't cheating by giving me gmail pswd. I logged in on my phone and somehow her contacts were added to my contacts. I am not sure if this has anything to do with this. But I am no longer logged in to her gmail. I have went everywhere looking for these msgs. For one I would like to see them but also I need to stop this in case she does contact somebody. I do not want there to be accidental evidence. My phone is an LG stylo and I have cricket. I am attaching the image she sent me for proof. My number is redacted.  

1
U
1 year ago
S
slabarbPaparazzi
asked in Service Features

Will the Cricket SIM / service work in a 4G LTE router?

I’m interested in using an LTE 4G router such as the Cudy AC1200 Dual Band Unlocked 4G LTE Modem Router with SIM Card Slot in a remote location which has no internet but good Cricket service.  Will this work?  I read a comment on one of the 4G LTE router reviews which stated that Cricket disabled the SIM after one day of use.

3
D
1 year ago
R
ron111Paparazzi
asked in Service Features

Wi-fi calling through wired ethernet adapter?

We have lousy cell reception at the house, only good by certain windows (rural Alaska).  I’m trying to use my ethernet-USB C adapter to get wi-fi calling through our wired home internet system. Dream 5 cricket phone. Cricket rep in our town said wi-fi setup should work, even though ours is wired. I’ve gone through the wi-fi setup and nothing is connecting. Any ideas?

3
R
1 year ago
E
erniemink1970Extra
posted in Service Features

I am no longer receiving two step authentication codes from Facebook

I have been using the same phone number with Cricket for years. I use two step authentication for Facebook. Unfortunately, because I clear out my browser history, cache and cookies upon exit, I have to enter a six digit code that is sent to my cell phone before Facebook will allow me to log in.As of the last four days, I stopped receiving the text messages to my cell phone. I have verified my identity by sending both a copy of my photo ID, and photo of me holding up a sign with a special number Facebook gives me to write on the sign showing it is me who holds the actual Facebook account. It has been four days. NOTHING.I am unable to get into my Facebook account. I found out there is other ways, such as Google Authenticator as an option, but at this point, if I cannot get into my account, I am unable to change the options. I am frustrated and was told this may have something to do with the cell phone provider, and I want to solve this issue.Now even when I download a new browser and try

2
K
1 year ago
W
wercsje1Extra
asked in Service Features

wifi calling will not turn back on

We purchased 3 Moto g stylus 5g.  All worked fine today my wifi calling will not come back on. Says please try again later. The other 2 phones it works fine.

1
C
1 year ago
B
bdoePaparazzi
asked in Service Features

Not eligible for mobile hotspot?

I had been a Cricket customer for several years on your $55/month unlimited plan. Recently, I was enticed into upgrading to the More plan for an extra five bucks a month. While I do like the increase in my data speed, I was mainly drawn to the ability to use my mobile hotspot, so I upgraded.However, my hotspot doesn’t work. I can connect my devices to it just fine, but there’s no internet. I come to find out that, apparently, my $350 Nokia 7.1 isn’t “eligible”. However, when you all enabled everyone’s hotspots last year because of the pandemic, it worked just fine. So it’s not a problem or limitation with my phone, you guys have just simply arbitrarily deemed it “not eligible”.Why is it not eligible?

7
M
1 year ago
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C2022WphyPaparazzi
asked in Service Features

ordered placed but never shipped out for more than 20 days!!!

I called the customer service to order a new phone to upgrade my current 3g phone on Jan 3rd. I received email confirmation with order number: 2225806324513097 and then shipping confirmation email with a Fedex shipping track number: 551419658808 quickly after that. But when I traced the order on Fedex, it always showed: The delivery date may be updated when FedEx receives the package. I called Fedex many time after that, they told me they never receive the package from cricket yet. I also regularly checked my order status on cricket online and called customer service many times. They always told me to wait and wait, even this order is a 2 business days shipping order. On Jan 10th, my old 3g phone suddenly lost service and when I chat with the customer service online. I was told the new device was activated that caused my old phone lost service. But Fedex didn’t receive the package and deliver it to me yet. How could it be activated? Since then I chatted with customer service online 3-4

2
C
1 year ago
R
RogerLeapsAhead1Paparazzi
asked in Service Features

Transfer Advanced Messaging texts

Hello. I have used advanced messaging on the Samsung messages app on my previous Cricket phone. Now I cannot get those specific messages to transfer to my new Cricket Moto phone.  However, normal SMS and MMS messages have transferred. How can I get the messages of type "advanced messaging" to transfer to my new phone?

4
R
1 year ago
X
xx2pro4uxx17Extra
asked in Service Features

Getting messages from lost phone

I've read that some carriers allow you to get text messages back from a lost phone. Does cricket do that too? I lost my phone back in August but at the time I didn't need anything off of it but now I might

1
jdor_Cricket
1 year ago
B
BannistrePaparazzi
asked in Service Features

eSIM in the near future?

Will Cricket be supporting eSIM in the foreseeable future? AT&T has announced its support, and I wonder if Cricket can piggyback on that. 

8
K
1 year ago
M
Max123Paparazzi
asked in Service Features

Cricket Network Unlock code for ZTE Grand x Max 2

Hi, please how do i get the network unlock code for ZTE grand x max 2 so that i can use any other network. Urgent response will be appreciated.Thanks

2
M
1 year ago
T
TicenhowerExtra
asked in Service Features

Protection

I was told I had 7 days to add insurance and said ok I will call. Well I call and they will not say I had to go in to store. I was never told this. It is 4:00 and the store closes at 5:00 ( I live an hr or more from store). When I told chat representative I didn't have time to go in he said they don't close for 3 or 4 more hrs. I said no it is Sunday. Had I known I had to go in I would have earlier this week as one of the person with a phone went out of town fri so I don't even have access to that phone. I was told I could over phone but no and now I have no protection so I will probably be going back to my old service when my month is up as this is no way to start off with being told the wrong info and not having any coverage.

2
R
1 year ago
D
dawslbExtra
asked in Service Features

poor signal at my at my house

Does Cricket offer any signal boosters like Att does free of charge to boost your phone service 

2
C
1 year ago
C
CaraberExtra
asked in Service Features

is there a way to cancel an attempted phone port in?

I tried to add a new phone 10 days ago and apperantly I inputted some incorrect information to port my current number in its been stuck In limbo ever since and I've made several calls to customer support and haven't received any resolution. All I want to do is cancel the order and start over. Is there any easy way to do this or do I have to wait on hold for another 2 hours just to still get nothing done?

1
jdor_Cricket
1 year ago

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