Service Features

  • 609 Topics
  • 1,699 Replies

609 Topics

C
CNOTES2016Paparazzi
asked in Service Features

Unlocked ATT netgear nighthawk Mobile broadband disconnected.

I’ve spoken to both cricket reps and netgear to no avail. I’ve googled how to get this to work but nothing works. Changing apns etc. can ANYONE help me? My firmware is up to date. Thanks 

2
C
2 years ago
J
JoeJoeyJosephExtra
asked in Service Features

App missing hotspot add button

The $10 add 15GB hotspot button has gone missing from manage features page in app. Page is blank now even after app update & reinstall. Tried adding thru website and it just deducts money from next month payment amount. How do we add more data if neither work?

4
G
8 months ago
B
BrianPaparazzi
posted in Service Features

Quitting Cricket!

My signal keeps disappearing every few minutes and then coming back, disappearing and coming back, every 3-4 minutes for 2 days now I can hardly do anything with my phone. This is the 4th time in the past 2 months this has happened. All 4 times on a Sunday-Monday. What's going on with the towers in my area? Who knows. Every time I can call customer service I get someone in the Philippines who tells me there doesn't seem to be any problem in my area. They don't know anything. So now I'm done with Cricket and in 2 weeks I'm changing to a different company. I highly recommend anyone who has issues not to waste any more of their time and just ditch Cricket since they don't care about customers with issues anyway. You'll just go around in circles with nothing ever resolved.

12
C
3 years ago
F
Furryfan93Paparazzi
asked in Service Features

WiFi Calling

Does the 5gb plan include WiFi calling as well?

6
B
4 years ago
R
ron111Paparazzi
asked in Service Features

Wi-fi calling through wired ethernet adapter?

We have lousy cell reception at the house, only good by certain windows (rural Alaska).  I’m trying to use my ethernet-USB C adapter to get wi-fi calling through our wired home internet system. Dream 5 cricket phone. Cricket rep in our town said wi-fi setup should work, even though ours is wired. I’ve gone through the wi-fi setup and nothing is connecting. Any ideas?

3
R
1 year ago
BeccaH1012
BeccaH1012Extra
asked in Service Features

Removing features through app

I no longer need the extra data nor hotspot features through my phone, in looking through the mycricket app there is every avenue imaginable to add anything to a line of service but I can't find one to remove a feature , can someone please help me find where to do this at....

3
V
5 months ago
C
CharleneliuuuExtra
posted in Service Features

Change the phone number to specific number

I currently have the 5 line family plan. We don’t use all of them and I decided to give one to my friend. She is currently with T-mobile and she wants to keep her phone number. How should I do it?

1
J
4 years ago
G
grizandamyExtra
posted in Service Features

Need to access cricket SMS while traveling

I am traveling overseas (Middle East). I have Cricket and I know that there is no international plan overhere. However, my phone is dying and I need to transfer to a new phone. However, in order to transfer Whatsapp and other apps, I need to access SMS to get the security code the apps send. How can I do that? Thank you

1
BillyM_Cricket
5 years ago
X
Xmasmom16Extra
asked in Service Features

hotspot

We want to get a multi phone plan but need lots of hotspot capabilities on only one phone. Is this possible? Daughter wants to use her computer and stream movies on her tv.  Our wifi doesn't reach her room even with the extender/booster.

1
D
2 years ago
V
VRASJR88Extra
asked in Service Features

Insurance;BUYERS WARNING DO NOT BUY!

With being a Loyal Cricket Wireless Customer, and knowing in my working conditions things happen. I opt in for insurance from day 1. Keeping it til here recently, due to new found knowledge. As per my insurance my repair (“I still have the paper literature saying this”) should ONLY cost $40 and be same day. Now upon my attempt to file my claim, is where the truth hit me. No my repair would not be same day, nor the cost be what was Verbally and Printed on the literature. The quoted price was $75,without same day repair. For what I’ve paid into my insurance over the time of having service through yal. Now yal hit people with this,do yal (Cricket Wireless *CW) realize…. For that $75, any ATT Serv phone can be bought at a more convenient loacation. No wait time or anything, and be used. This has gone to show me yal honestly don’t care about customers. As well that y’all will do anything to get these said customers HARD EARNED money. Yal know this Insurance is HOT GARBAGE,nothing but a MONE

1
MamasitaMarz
1 year ago
E
ElenaPaparazzi
asked in Service Features

website and phone system wont let me buy hotspot!!!

The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option to buy hotspot. It's been taken off of the phone system. It says that there is customer service until 11 p.m. and that's b******* because I keep calling them at 8pm and they won't answer or help me it just says that they're gone and to call back at regular hours. It would be nice if the website or the phone system could give an explanation as to why it's not working. Really really frustrating to the point that it gets me very pissed off

2
E
2 years ago
B
Billybong6980Extra
asked in Service Features

how come i cant get into recovery mode by pressing volume down and power on my lg k 92 5G?

Im trying to root my lg k 92 5G. It says every where on the internet to hold the volume down while holding the power button from power off mode. And then to release them after the logo comes on screen...the only thing i can get it  to do is startup in safe mode? 

3
P
1 year ago
L
losgood511Extra
posted in Service Features

Why doesn't my phone display incoming calls

For some reason my phone isn't displaying my incoming calls. I'm unaware that I missed a call until I look at my call log. I don't know what's wrong in my settings, HELP PLEASE!

1
D
5 years ago
X
xx2pro4uxx17Extra
asked in Service Features

Getting messages from lost phone

I've read that some carriers allow you to get text messages back from a lost phone. Does cricket do that too? I lost my phone back in August but at the time I didn't need anything off of it but now I might

1
jdor_Cricket
1 year ago
A
ashley311Extra
asked in Service Features

how to remove phone when reported lost/stolen

had misplaced my phone going on 2 years now.... and I had my boyfriend go on our account and call it in lost/stolen and ever since then I've had nothing but problems trying to get it removed. I've talked in person, Ive called, I've chatted! and nobody can explain or tell me what is going on! I've had one say that it's not listed as lost/stolen. I've had them say they removed it and give it 24hours for changes and even when I show them that in the app it says my phone is reported lost or stolen  they have no answers for me. PLEASE CAN SOMEONE HELP ME AND TELL ME WHAT TO DO!?! I'm so fed up with this and ready to change carriers but I'd like to figure this out so this phone can be fully functional... I can still make calls and text and everything but the only thing I've noticed is that when I go to add more hotspot I can't...would like to use my phone to the fullest capability! thanks in advance :)

1
C
8 months ago
C
cmbs
asked in Service Features

Turbo Hotspot 2

I want to buy a turbo hotspot 2 and a data plan. The choices are1. I’m switching to cricket,2. I need a new number, or3. I’m upgrading my phone. Of course, none of those are accurate so which one do I choose? What does each one mean?Can I add extra hotspot data to my data only plan like I can with my phone’s mobile  hotspot if needed?Can you give instructions for buying and setting up the hotspot beginning to end? That would be very helpful.Is there a way to make my phone and data only plans come due for payment on the same day of the month?Thank you.This page is forcing me to choose a subject but won’t let me choose phones and devices, which is accurate. None of the devices listed is a hotspot so I can’t choose an accurate subject, it’s forcing me to choose something inaccurate. Why don’t you make your website clear? Then I wouldn’t even have to be writing here to get information.   

1
Marlena_Cricket
11 months ago
L
LishielouPaparazzi
asked in Service Features

Not receiving texts

Stylo 6, can send but not receive texts. Help? 

3
T
2 years ago
brendaM541
brendaM541Paparazzi
asked in Service Features

purchase more hot spot

I've used my hot spot included with my unlimited $60 plan. How do I purchase additional 15gb of hot spot & activate it to use now

3
brendaM541
5 months ago
8
8705040765Extra
posted in Service Features

CHAT

I WOULD LIKE TO KNOW WHY EVERYTIME I TRY TO USE CHAT, MY ANSWER FROM CRICKET IS ALWAYS "I AM NEW", "I DO NOT UNDERSTAND YOUR QUESTION". I EXPLAIN IT TO THE CUSTOMER REP IN TERMS A CHILD IN KINDERGARTEN COULD UNDERSTAND!! NONE OF MY QUESTIONS ARE ROCKET SCIENCE! 10 TRIES AND 10 FAILURES. THEN THEY HAVE THE GONADS TO HANG UP ON ME!! CRICKETS IDEA OF CHAT SUPPORT IS A COMPLETE AND UTTER FAILURE. BUT, THEY SURE UNDERSTAND THE MONEY!!!

1
Grod_Cricket
4 years ago
C
cmbs
asked in Service Features

Wifi calling

Every time I try to set up wifi calling I get the message “Couldn’t set up wifi calling. Try again later in settings.” It has never set up. I have tried for nearly a year. I have a samsung galaxy s10, it’s supposedly compatible. Wifi calling could save me the cost of a wired home phone line, but it doesn’t work. What the hell?I bought a new sim card because I saw that fixed it for someone. It didn’t fix it for me.I have also called customer support about this and again, they are useless. Absolutely useless. Their uselessness makes any problem worse than it was before trying to get help.

2
C
1 year ago
Y
YWRhodes1969Extra
asked in Service Features

transfer service to another phone

Transfer service to another phone 

1
jdor_Cricket
11 months ago
M
Max123Paparazzi
asked in Service Features

Cricket Network Unlock code for ZTE Grand x Max 2

Hi, please how do i get the network unlock code for ZTE grand x max 2 so that i can use any other network. Urgent response will be appreciated.Thanks

2
M
1 year ago
Z
zp04Extra
asked in Service Features

Upgrade Phone Pricr

After 90 days, can I get a new phone at the "New Customer" subsidised price? Your policy is a bit unclear.

4
M
3 years ago
J
JamesHopperPaparazzi
asked in Service Features

Cricket hotspot service is the worse I have used, I'm going back to a 3rd. party service and use my own AT&T hotspot.

It all started right off at the Cricket Store they don’t know their ass from a hole in the ground. First I made sure my AT&T hotspot would work with Cricket and put in the numbers and was told yes it will work. Then I went to chat gave them the numbers and was told yes you can use your AT&T hotspot. When I went to the store the girl who had just started and had been there 2 weeks started setting me up. She took the sim a made it the smallest it would go and then told me Sir our sim is to small for your hotspot you will have to buy 1 of our Moxee Hotspots to use a Cricket Sim. I told her you made it to little and she said you can only use the smallest sim with Cricket. That is dumb it does not matter what size the sim is they hold the same info. large, med, or small she made it to little for my hotspot. The manager who was sitting in the back room playing games on a Ipad when I ask her to get or talk to her, told her he will have to buy a cricket moxee hotspot if he wants our se

1
J
2 years ago
A
AndreExtra
posted in Service Features

I want to tether my phone to my PC

I just paid $60 and I want to be to go online so I can hook up to my computer

1
Grod_Cricket
5 years ago

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