- 519 Topics
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Is there a way to disable VoLTE/HD Calling on the Moto e5 cruise? I think it is my location, but calls on VoLTE sometimes echo in and out. It does the same on my S7, but I have the option to disable it and have no issues with calls at home now, but I can't disable it on the Moto e5 cruise. It's not a phone issue since the S7 would have similar issues. Basically, you can call, talk fine for a bit, and occasionally the person is unable to hear me for a bit. Doesn't happen every call, but turning off HD voice fixed that issue on the S7 and it should work on the e5 cruise too. Thanks.
I went to the Cricket store to get phones that worked in my area because total wireless did not. I bought a flip phone, because my one from total wireless did not work with cricket. I got a LG Escape Plus and a LG Fortune 2 for free so we did not have to learn new phones as these matched mine and my daughters old phones. I was told the phone cases would be free if we bought screen protectors. screen protectors I bought at walmart were only 10.00 , so I paid 30.00 more than I thought. The alarms worked fine until the service ladies (2 different ones) changed the times. the times are wrong on the phones. shows 2 different times about 5 hrs difference. I paid 55.00 for first mo service. then 25.00 for service. then 10.00 for 1 month service. can not get notification to turn off but ringer does not work. I (on purpose) set the phones up to automatically renew on the 4th because we are on ssi. we get paid on the 3rd, and I get a notice that it will bill tomorrow which is the second. It will
My name is Darlene C. On March 13, 2021 I ordered a LG Stylo 6 to upgrade my phone. I paid 149.99 for the phone and a $25 upgrade fee +tax. Total $187.49. It was supposed to be delivered on March 15, because I was moving out of state on the 16th and made that clear in a chat when I ordered the phone online. Well, my phone never came on Monday. I got an email from ups while I was at the airport on my first layover, stating that my package would arrive that day between 2-4 pm. I immediately called cricket, and told them that my phone did not arrive the day before like it was supposed to be, and that I was at the airport at my first layover and I was no longer at the address. The cricket rep was very rude and acted like it was my fault, and told me I needed to call UPS myself and take care of it. I was on the phone 57 minutes with cricket. He gave me a phone number for UPS, and I tried calling right away and he had gave me the wrong phone number. I didn't arrive at my destination till lat
Can I ask, why is there no perks to being long-time customers. I have been a customer for over 5-years now. I have been with other companies who have offered great rewards for staying with a company for a certain amount of time. Cricket has ZERO incentives to remain a Cricket customer. If I was not on a joint plan with my Family, I would have left long ago. You get no discounts, no nothing for all the money I have dished out over the years to support your Company. I think it is a disgrace that people who have been customers for so long have to get the same sales and coupons as people off the street, and that people with other companies that want to swtich get treated like royalty while the existing long-term customers are forgotten. It is really sad. I cant even get my phone replaced because I'll have to pay full price for a new one. That makes no sense, that I, as a customer for over 5 years, can't even get a new phone without paying full price like everyone else.
Other Service Providers have a missed call information service:Make sure you haven't missed that all important call while your phone was switched off by subscribing to the Missed Call Information service. Get SMS alerts as soon your phone is switched on to get details of who called you and when.I travel a lot and this would help me, does Cricket have this feature?Thanks!
I'm not sure why, but when I tried to file a claim on my daughter's phone it says the phone is not eligible for this type of repair. I know i have insurance plan on her phone. I just bought it last month and I just need the screen fixed from an accident. I was hoping to not have to pay a fortune to get it fixed. Any suggestions?
Recently I upgraded from the 50 dollar plan to the 60 dollar unlimited plan and it seems like my data speeds run so much slower. The internet doesn’t run very fast not only on one areal but everywhere i go. I spoke with a rep and he was trying to help when we got disconnected and now when I try to get an agent it’s saying support is now closed. Which is ridiculous since I was just speaking with someone. I also haven’t had lte data at all for the passed two days.
I've been a happy cricket customer for a few years now. Job changes made mobile hotspot increasingly attractive/important. Using this list of eligible phones (https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html#), I went out and purchased a Galaxy S10. I then upgraded my phone plan to include hot spot. But it wouldn't work. After a few hours of frustrating conversations with customer support, I was informed that BYOD (bring your own device) Android phones are not eligible for hotspot. The list says they are. I was told the only solution was to switch to an Apple phone or buy an S10 straight from Cricket. I can find no place on Cricket's website that provides this critical piece of information. If this is in fact the case (please verify, I'm not confident in the customer service rep's answer), Cricket, can you please make this apparent - I and others relied on that information to make large purchasing
Greetings,Based upon the recommendation of our daughter, who’s had Cricket for years with excellent luck, my wife and I switched to Cricket a couple of days ago. That notwithstanding, our problem is this, we cannot email to text. We can, however, text to our email. Even replying to the received text gets kicked back. This is the message we get:This seems to be an intermittent but reoccurring problem as it has worked in the past. I’m getting the same message now after emailing a text to my daughter, who has a smart phone. Any ideas why this should occur?Our phones: TCL Classic 4058C Flip PhoneEmail provider: GmailText address format: firstname.lastname@example.orgAny help would be greatly appreciated as we email to text frequently.Take Care and Stay Safe,Ken aka kilogulf59 Addendum: I believe this is on Cricket’s end because I tried to send from another provider and got nothing. No text to my phone and not even a message to my email.
Back before 5G, the lte service was so fast in most places, and okay in others. Nowadays lte service is horrible, so slow to tune of 1-4mbps downloading. Upload is like 1mbps. I know, reset network settings. Be close to towers. Use fast phone. Have plan with high speed rating, which I have. Nothing solves issue. Seems I’m not alone as I browse this forum. How many others experiencing this same issue? I’m in the Philadelphia suburbs and sometimes had speed of 70mbps downloading before 5G came around. This seems like I’m paying for no -throttling and yet am throttled at less than the throttled speed. Been this way for months now. Considering switching to another carrier to get faster speeds and a new 5G phone, which seems to be the end game AT&T and Cricket seems to want.
This is pretty much unusable. In some areas in Denver cricket is fine. But in a lot of areas with 5 bars and "5g" it is totally unusable. I have reset my network settings. I have warrantied my phone. I have made sure my plan is setup as the 60 dollar a month extra plan. This is really slow, mostly unusable. I call support, they tell me everything looks ok on their end, I do a test while still on the phone, and whala, it's working. Not great, 20mbps, but usable. As soon as I hang up the phone, it's back to dial up speeds. Seriously, stuff doesn't load. I can't deal with this. Especially for the price I'm paying. I never had trouble like this with boost mobile. Never. Or AT&T...same towers as AT&T??? I'm not buying that. I'm already looking to port back to boost with some free phone they have. Someone from cricket needs to follow up and fix this. I wanted to go into my settings and disable 5G and do LTE only. But the dream 5g doesn't have that option
This has to be one of the most annoying things I’ve had to deal with coming from a video game that was supposed to be free, but I’m also disappointed in Cricket like they’ve had this issue for 2 years but does nothing to try and contact blizzard and maybe come to a compromise to allow Cricket phone lines. What do we think guys? Is Blizzard just gonna say screw new players or will they try and fix it again? Why can’t cricket stick up for us and try and fight this? I’m literally going to have to change phone providers just to play maybe 2 video games I like.
Ok this is BS we went to the store and talked to the sales people we were at&t for many years. We heard avout the deals that were less money and owned by at&t. We expressed the only reason we were with at&t was we got coverage where we kive and travel but your offer was less money. They said no problem the coverage is exactly the same sense they are owned by at&t. This was bull. Our phone will not switch mobile networks and service areas are not the same. I said I want to switch back to at&t and need the phones unlocked now they tell me I have to be with them for 6 months before they will unlock the phone. That was never discussed when we purchased and they were told up frount if they do not work we were not staying. False sales and very rude customer service when I called. They just said I need to go to the store and they will explain. In lock our phones so we can move on sense you can not provide what you said the service would provide.
Hello. I have used advanced messaging on the Samsung messages app on my previous Cricket phone. Now I cannot get those specific messages to transfer to my new Cricket Moto phone. However, normal SMS and MMS messages have transferred. How can I get the messages of type "advanced messaging" to transfer to my new phone?
Hello everyone. This is my first post. I have had cricket for 8 months. I have the Cricket More plan. About 6 months ago the repaired my neighborhoods only tower which is 6.4 miles away. After that there is only 0-1 bar signal. 1 phone is s22 ultra using AT&T. None of us can use our phones. Around 2:30- 7:00pm cst our phones say Network congested, please call your network operator. And we can't make or receive calls. Phones work everywhere else, and I mean everywhere, like the S. Louisiana swamps. Why oh why won't 4 phones, 3 on cricket and 1 on AT&T work in our neighborhood? I have called Cricket Customer Service multiple times. They say everything is fine. No network outages or slow downs. The AT&T phone does the exact same as the three Cricket phones. Att says same thing as cricket. Well, I was really loving Cricket, but it doesn't pay to pay $71 every month when you can't use your phone where you are at most of the time. Please Cricket, HELP us. We don't want to go ba
We have lousy cell reception at the house, only good by certain windows (rural Alaska). I’m trying to use my ethernet-USB C adapter to get wi-fi calling through our wired home internet system. Dream 5 cricket phone. Cricket rep in our town said wi-fi setup should work, even though ours is wired. I’ve gone through the wi-fi setup and nothing is connecting. Any ideas?
HiUp until Aug 29th, my brother who lives in England was receiving my texts without any issues. After that date he's not received any of the texts I've sent him, but I can receive texts from him. My sister who is on the same network as him (O2 UK) received the test text I sent her. I also tried texting him from the 3 other phones on my plan and he never received any. He went and had his sim card changed to see if that would solve it, but he's still not getting them. I haven't changed my plan or had anything else added to it, so what would be causing this?
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