Service Features

  • 570 Topics
  • 1,615 Replies

570 Topics

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Brilopez806Paparazzi
asked in Service Features

sams membership

So i get if we have not gotten our code by email or text to go on facebook or twitter .. well what if we dont have either what now? This is too much its always the runaround😑

2
B
1 year ago
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CLINTC70Extra
asked in Service Features

Advanced messaging

So I have a cricket account on which both me and my girlfriends phone is on the plan we use advanced messaging to text.So I noticed some strange things in her messages coming to me so I clicked on view details and it said reply to send her only and I click on that and it gave me a number of 62629.So when I tried to send a text message to that number it said I had to enter a valid 10-digit phone number.Also when I call her her calls are getting forwarded to her voicemail but it is a local 918 number where we live and I know that our voicemail numbers start with area code 317How can I find out who this other person is attached to this phone or is there another phone tied to her phone? 

0
C
2 years ago
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SteveExtra
asked in Service Features

scam

Yes I have a Question about my phone company I been with over 10years, the phone my son used for about 4 years , he upgraded to new phone so we all use the older phone when 1 of our phones break and have to be sent in , but today while using that same phone they shut my service off and said that the phone wasnt compatible with the service even those ive used it for a year and son has used it for 4 tears on there service . They telling me they can sell me a phone I told them i already bought a new phone through samsung ,that it wouldnt be here till the 29th of this month ,and that is why im using my sons back up phone that we always use . they tell me i cant use that phone anymore ,that i need to buy one of there , to me this is scamming people to purchase a phone that they dont need I already have a phone that works fine and i have a text and phone call come in to today and talked on it then they shut service off even tho im payed in full. thank you for you time Steve

3
AssignmentAdvice
2 months ago
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Max123Paparazzi
asked in Service Features

Cricket Network Unlock code for ZTE Grand x Max 2

Hi, please how do i get the network unlock code for ZTE grand x max 2 so that i can use any other network. Urgent response will be appreciated.Thanks

2
M
1 year ago
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zp04Extra
asked in Service Features

Upgrade Phone Pricr

After 90 days, can I get a new phone at the "New Customer" subsidised price? Your policy is a bit unclear.

4
M
2 years ago
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Bramby83Extra
asked in Service Features

Advanced messaging

My phone software was recently updated on my s9 as it stated that advanced messaging was a new feature but when I tested it out it didn't work. Does it not apply to cricket or specific phones? For me so send videos I have to use WhatsApp if not the video is poor quality. And knowing that a message was sent or read or the person is doing is an awesome feature.

1
J
3 years ago
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BrianPaparazzi
posted in Service Features

Quitting Cricket!

My signal keeps disappearing every few minutes and then coming back, disappearing and coming back, every 3-4 minutes for 2 days now I can hardly do anything with my phone. This is the 4th time in the past 2 months this has happened. All 4 times on a Sunday-Monday. What's going on with the towers in my area? Who knows. Every time I can call customer service I get someone in the Philippines who tells me there doesn't seem to be any problem in my area. They don't know anything. So now I'm done with Cricket and in 2 weeks I'm changing to a different company. I highly recommend anyone who has issues not to waste any more of their time and just ditch Cricket since they don't care about customers with issues anyway. You'll just go around in circles with nothing ever resolved.

12
C
3 years ago
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Kenherr46Paparazzi
asked in Service Features

church web site does not load on cricket

Our church website will not load on phones using Cricket. It will load on other wireless networks. www.communitybaptistpa.com

6
PhenMichel
2 months ago
8
8705040765Extra
posted in Service Features

CHAT

I WOULD LIKE TO KNOW WHY EVERYTIME I TRY TO USE CHAT, MY ANSWER FROM CRICKET IS ALWAYS "I AM NEW", "I DO NOT UNDERSTAND YOUR QUESTION". I EXPLAIN IT TO THE CUSTOMER REP IN TERMS A CHILD IN KINDERGARTEN COULD UNDERSTAND!! NONE OF MY QUESTIONS ARE ROCKET SCIENCE! 10 TRIES AND 10 FAILURES. THEN THEY HAVE THE GONADS TO HANG UP ON ME!! CRICKETS IDEA OF CHAT SUPPORT IS A COMPLETE AND UTTER FAILURE. BUT, THEY SURE UNDERSTAND THE MONEY!!!

1
Grod_Cricket
3 years ago
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Sjones11Extra
asked in Service Features

phone records

I understand that with a subpoena we can get copies of time stamps of calls and texts correct? How long are those records kept?

1
C
1 year ago
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ron111Paparazzi
asked in Service Features

Wi-fi calling through wired ethernet adapter?

We have lousy cell reception at the house, only good by certain windows (rural Alaska).  I’m trying to use my ethernet-USB C adapter to get wi-fi calling through our wired home internet system. Dream 5 cricket phone. Cricket rep in our town said wi-fi setup should work, even though ours is wired. I’ve gone through the wi-fi setup and nothing is connecting. Any ideas?

3
R
1 year ago
X
xx2pro4uxx17Extra
asked in Service Features

Getting messages from lost phone

I've read that some carriers allow you to get text messages back from a lost phone. Does cricket do that too? I lost my phone back in August but at the time I didn't need anything off of it but now I might

1
jdor_Cricket
1 year ago
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Peanut9597Extra
posted in Service Features

Phone Insurance Deductible

How much is deductible for Stylo 3?

2
C
3 years ago
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ChayalynExtra
asked in Service Features

need new free phone

What do I need in order to get a new free phone 

2
N
6 months ago
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HombrestevePaparazzi
asked in Service Features

new data throttling

What happend to cricket getting rid of the 8mb down and having 5g my phone is on 5g and when I speed test it shoots up to 75 for a second and right back down to 8

4
Marlena_Cricket
1 year ago
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LOSTinKSExtra
asked in Service Features

150GB storage through photo vault App?

Can’t upload a photo on here or it crashes. On the highest unlimited plan, that includes 150GB storage. So why am I only seeing 2GB storage?

3
N
2 months ago
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ElenaPaparazzi
asked in Service Features

website and phone system wont let me buy hotspot!!!

The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option to buy hotspot. It's been taken off of the phone system. It says that there is customer service until 11 p.m. and that's b******* because I keep calling them at 8pm and they won't answer or help me it just says that they're gone and to call back at regular hours. It would be nice if the website or the phone system could give an explanation as to why it's not working. Really really frustrating to the point that it gets me very pissed off

2
E
2 years ago
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UpsrogersExtra
asked in Service Features

no service on upgrade phone after activation

I activated an upgrade phone but can't send or receive calls or texts. I get a message that says cellular network not available for voice calls. 

1
jdor_Cricket
7 months ago
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BlazinKajinPaparazzi
asked in Service Features

Weak 4g and 5g signal with network congestion.

Hello everyone. This is my first post. I have had cricket for 8 months. I have the Cricket More plan. About 6 months ago the repaired my neighborhoods only tower which is 6.4 miles away. After that there is only 0-1 bar signal. 1 phone is s22 ultra using AT&T. None of us can use our phones. Around 2:30- 7:00pm cst our phones say Network congested, please call your network operator. And we can't make or receive calls. Phones work everywhere else, and I mean everywhere, like the S. Louisiana swamps. Why oh why won't 4 phones, 3 on cricket and 1 on AT&T work in our neighborhood?   I have called Cricket Customer Service multiple times. They say everything is fine. No network outages or slow downs. The AT&T phone does the exact same as the three Cricket phones. Att says same thing as cricket. Well, I was really loving Cricket, but it doesn't pay to pay $71 every month when you can't use your phone where you are at most of the time. Please Cricket, HELP us. We don't want to go ba

2
B
8 months ago
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SomethingExtra
asked in Service Features

Outage

Outage in Maryland starting at 10AM EST 6/2.

1
D
2 years ago
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cherokee5351Paparazzi
asked in Service Features

complaints

I went to the Cricket store to get phones that worked in my area because total wireless did not. I bought a flip phone, because my one from total wireless did not work with cricket. I got a LG Escape Plus and a LG Fortune 2 for free so we did not have to learn new phones as these matched mine and my daughters old phones. I was told the phone cases would be free if we bought screen protectors. screen protectors I bought at walmart were only 10.00 , so I paid 30.00 more than I thought. The alarms worked fine until the service ladies (2 different ones) changed the times. the times are wrong on the phones. shows 2 different times about 5 hrs difference. I paid 55.00 for first mo service. then 25.00 for service. then 10.00 for 1 month service. can not get notification to turn off but ringer does not work. I (on purpose) set the phones up to automatically renew on the 4th because we are on ssi. we get paid on the 3rd, and I get a notice that it will bill tomorrow which is the second. It will

5
M
10 months ago
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motokiExtra
asked in Service Features

VMware Horizon Client (remote desktop) is not working via Mobile Hotspot/Tethering

I’ve been using the VMware Horizon Client and cricket’s Mobile Hotspot combo to connect to a remote computer for a number of years now. A couple of days ago it stopped working. I’ve narrowed down the problem to cricket’s Mobile Hotspot -- when using tethering, it does not work; switching back to a regular Wi-Fi -- everything works as expected. Any help is appreciated.

2
Marlena_Cricket
6 months ago
Y
YWRhodes1969Extra
asked in Service Features

transfer service to another phone

Transfer service to another phone 

1
jdor_Cricket
5 months ago
C
cmbs
asked in Service Features

Wifi calling

Every time I try to set up wifi calling I get the message “Couldn’t set up wifi calling. Try again later in settings.” It has never set up. I have tried for nearly a year. I have a samsung galaxy s10, it’s supposedly compatible. Wifi calling could save me the cost of a wired home phone line, but it doesn’t work. What the hell?I bought a new sim card because I saw that fixed it for someone. It didn’t fix it for me.I have also called customer support about this and again, they are useless. Absolutely useless. Their uselessness makes any problem worse than it was before trying to get help.

2
C
8 months ago
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Jknml111Extra
asked in Service Features

Delays in receiving voice mails and my calls breaking up

I’ve had several people leave me voicemails and it took about 45 minutes for them to show on my phone. Today I had a few people tell me my call was breaking up. I called the local store and was told ATT towers had issues last Friday but thought they had been resolved. I called a friend who said he had problems talking to his son today with the call breaking up

2
N
10 months ago

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