Question

Mobile Hotspot

  • 4 September 2021
  • 1 reply
  • 49 views
L
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I had a byod device and got a plan that included a Hotspot. I later found that my device wasn't compatible. So I checked on the ones that that were with the mycricket app. A Samsung galaxy A11. It happened to that I had one that even had a cricket sim card. I took it in to the store and they promptly told me it too wasn't compatible. I show them where it said it was on your app. They said the imei showed it wasn't. They didn't know why. I'd like a better answer. 

1 reply

J
Userlevel 4
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Hello @Louiszwu! Welcome to our Cricket Community Forum and thank you for your post. Unfortunately, unlocked BYOD Android devices are not compatible with our mobile hotspot feature. If you want us to further check into whether the device is compatible with our Cricket service (including calls, text, and data), be sure to enter the device IMEI in the link below:

https://www.cricketwireless.com/cell-phones/bring-your-phone

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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