My hotspot wont work
I just purchased the Samsung Galaxy j2 pure from cricket as well as the $60 plan that includes hotspot but my hotspot wont turn on. Any idea on how to fix it?
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call them. or make sure your phone supports it.
I have a Moto G6 on which the hotspot worked fine with AT&T but won't work with Cricket. This is ridiculous and needs to be fixed.
Similar situation. Unlimited Plan, eligible for hotspot. Phone that's on the list of hotspot eligible phones. Hotspot doesn't work. Service Rep told me if I bought the phone directly from Cricket it would work. I could perhaps be convinced to go down that road, but i have no confidence it will actually work - especially given your post and the lack of understanding and clarity from the service reps.