My hotspot wont work
I just purchased the Samsung Galaxy j2 pure from cricket as well as the $60 plan that includes hotspot but my hotspot wont turn on. Any idea on how to fix it?
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Similar situation. Unlimited Plan, eligible for hotspot. Phone that's on the list of hotspot eligible phones. Hotspot doesn't work. Service Rep told me if I bought the phone directly from Cricket it would work. I could perhaps be convinced to go down that road, but i have no confidence it will actually work - especially given your post and the lack of understanding and clarity from the service reps.
I have a Moto G6 on which the hotspot worked fine with AT&T but won't work with Cricket. This is ridiculous and needs to be fixed.
call them. or make sure your phone supports it.