MyCricket App not working

  • 29 December 2019
  • 1 reply

We just added a line for our grandson. We bought him a cheaper phone (Cricket Icon) to use. Installed the myCricket app on it but when we try to open the app it just sits the with a green screen and never opens. Tried uninstalling the app and reinstalling it but still does not work.

Best answer by Marlena_Cricket 19 November 2020, 00:43

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Hi @Marshallmyers & welcome to the Community Forum! Please check to make sure your device software is up to date, and that you're using the latest version of the app. Feel free to contact our Support Team on Twitter @cricketsupport or on Facebook at if you need additional assistance. We're here to help!