Never Received Phone

  • 20 October 2021
  • 1 reply


I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with. 

On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have?

What can be done about this? I just want my phone or my money back. 


Best answer by jdor_Cricket 21 October 2021, 00:48

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Userlevel 4
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Hi @Ph0ne1 !


I’m sorry to hear about your experience. Our support team would be happy to investigate this further for you. You can reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue, wireless number, order number, and full name on the order for further assistance.