I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with.
On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have?
What can be done about this? I just want my phone or my money back.
Best answer by jdor_CricketView original
I’m sorry to hear about your experience. Our support team would be happy to investigate this further for you. You can reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, wireless number, order number, and full name on the order for further assistance.