No Service/Data Not getting 5G

  • 23 August 2022
  • 1 reply



I have a Samsung A52. The last couple of days I am having an issue in certain areas of town, including my job. I cannot get a 5G connection. In fact many of the apps, including the app store say “no internet connection” and my browser often states that I have no internet connection (but then the page appears). The No connection/poor connection is annoying as I am paying for unlimited service. I do turn on Wi-Fi at home but not at work. I would like to know if you are upgrading something in the area, so maybe that is causing my service disruption? Or is the phone I bought not good enough anymore? 



Best answer by jdor_Cricket 23 August 2022, 19:32

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Userlevel 4
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Hi @acofone4 !


It sounds like there may be a temporary network outage in your area. Our support team would be happy to look into this for you. Please send us a private message to our @CricketSupport account with the full address where experiencing issues, your wireless number, and the details of your issue for further assistance.