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Not eligible for mobile hotspot?

  • 20 April 2021
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I had been a Cricket customer for several years on your $55/month unlimited plan. Recently, I was enticed into upgrading to the More plan for an extra five bucks a month. While I do like the increase in my data speed, I was mainly drawn to the ability to use my mobile hotspot, so I upgraded.

However, my hotspot doesn’t work. I can connect my devices to it just fine, but there’s no internet. I come to find out that, apparently, my $350 Nokia 7.1 isn’t “eligible”. However, when you all enabled everyone’s hotspots last year because of the pandemic, it worked just fine. So it’s not a problem or limitation with my phone, you guys have just simply arbitrarily deemed it “not eligible”.

Why is it not eligible?

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Best answer by MiamiGirl2000 21 April 2021, 03:20

Hi @bdoe , Due to Cricket’s 3G shutdown and network changes, certain devices are no longer eligible for hotspot. You can check your device compatibility here https://www.cricketwireless.com/cell-phones/bring-your-phone or reach out to Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport)

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Hi @bdoe , Due to Cricket’s 3G shutdown and network changes, certain devices are no longer eligible for hotspot. You can check your device compatibility here https://www.cricketwireless.com/cell-phones/bring-your-phone or reach out to Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport)

Well… Shoot.

I’ll have to find myself another carrier then, if Cricket won’t make use of all the features on my phone, including hotspot and VoLTE.

Metro says my phone is fully compatible. I’ll have to check them out.

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