oh my God cricket what y'all got going on

first of all I just have to say just to ask a question I have to activate because I don't have permission I have an account with cricket I shouldn't have to activate anything to have permission to ask a question so there's that secondly I want to know why it is that I have 5G service I pay for 5G service I have a 5G phone however I get no 5G service not a one and every time I send messages they don't send I have to resend multiple times what y'all got going on I never had this problem since I've been with you guys there's a lot of things I don't like the only thing that keeps me the only thing that keeps me is I'm paying $25 for $60 service and you guys are the only ones that offer Max so everybody else doesn't offer anything like I don't want Google one so I'm not going to Metro and you know I don't want rewards on Tuesdays with Metro straight talk offers nothing so and I left straight talk to come to you guys but I just have to say y'all service has begun to suck so I hope a cricket wireless employee is going to answer this and not a community member because the community member doesn't work for wireless so I don't even understand why this community forums...