Only one person I can't get texts from...

  • 6 December 2020
  • 2 replies

I did a factory reset on my Oneplus 6, put in my wife's simm and set it up.  Everything works fine except she can't receive texts from our son who is on the same account.  She can send him texts.  I've checked for blocking and deleted the contact.  She can receive group texts from him.  Tried clearing the storage an cache under apps.  No clue what else to try.


Best answer by gwill1010 7 December 2020, 14:12

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Userlevel 4
Badge +4

Hi @gwill1010 !

We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with your wireless number, name on the account, and the devices being used.

I changed some setting in the app, but I can't remember what it was.  It suddenly started working.