I’m also a victim of this port out scam. My phone # was disconnected and ported out without my knowledge on September 13th. I have been calling Cricket everyday for over a month now and am getting nowhere. The customer service reps are rude and uncaring. I was without service for six days without knowing it and all they were willing to do is give me a new phone #, but I had to pay for a new SIM card and activation fees (I had to go to the Cricket store every day to call customer service until they gave me a temporary . This is totally unacceptable. They don’t seem to be taking this situation seriously. It’s all about the money. I just want MY phone # back, the one that I’ve had for thirty years and brought with me when I signed up with Cricket. Fortunately the other #’s on my account weren’t affected which is good, but I’m the account holder and the one that pays the bill. Where’s the service that I’m paying for? They opened a ticket and I was told this was a priority. They kept saying 2-3 business days, 3-5 business days, 5-7 business days, etc. Now they’re saying they can’t give me any kind of ETA, but “it’s out for dispatch” and someone will call me back. Out for dispatch? I was a dispatcher and to me that means they haven’t even started working on it yet. It’s now been over a month and still no one has called me back. It’s all about the money. Every time I call customer service, I’m reminded of the amount I paid the month before and what I’ll owe for the next bill. I stopped the autopay, because I don’t trust they’re security now and am afraid of identity theft. I went into a Cricket store to pay my bill before it was due and OMG, they charged me a $3.00 fee. I’m a senior citizen on a fixed income and always pay my bills more then on time, so that I don’t have to pay any extra fees. Also when I was in the store, a man came in that had just bought an AT&T prepaid phone. Two days later, his phone # was ported out without his knowledge. He was told he had to go to an AT&T store, buy a new SIM card and pay the $30.00 he paid two days prior to get a new phone # and a months service that he had just paid. From all I’m seeing on this, It looks like this scam i nationwide and needs to be stopped.
Best answer by Grod_Cricket