problem with refer-a-friend in the app

  • 15 February 2022
  • 3 replies

Badge +1

Recently when I have tried to refer a friend using the app it says it cannot connect to the server. I even went into the store and they got the same message. There is a bug in the app please fix it

3 replies

Userlevel 4
Badge +4

Hi @Revnancys !

Thanks for your post. I would suggest making sure you have the latest MyCricket update installed, and that your device has the latest software installed as well. It would also be a good idea to try using cellular data (Wi-Fi off). Hope this helps!

Badge +1

Thanks for responding. I have uninstalled and reinstalled the app. I have updated my phone. I have turned my phone completely off and then turned it back on. I tried just about everything. As I mentioned when I went to the store the man working there got the same notice on his phone. So I'm open to any more suggestions thank you

Badge +1

Still doesn't work