Problems in TN with data

I wanna know what's going on with the issues in TN I have been fighting to get mobile data for about a week now. Its been going super slow or timing out not loading at all!!! Ugh why? Is there an outage or some type of issue please let me know!!!

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@Shelleybell88 We're aware of a data issue some customers are experiencing and are working on a resolution. We apologize for the inconvenience. 

It's been more like 2 weeks. Super slow at doing anything. Loading music, opening and closing apps, sending texts, etc. 2 weeks is ridiculous and unacceptable. I'm paying for unlimited data and if y'all can't fix this in a timely manner I want a refund on my monthly charge. I'm not paying for something I'm not actually getting.