I have a Cradlepoint cellular modem that I am interested in using on your system in the area of Rush, NY 14543.
I checked the IMEI and it says the device is compatible with your "Data Only" services and I am interested in the 20GB/$35 plan.
I have read your AUP "Prohibited Data Uses" and I want to see if my proposed use is acceptable. I understand the reason for the prohibition of continuous, full time or dedicated data connections if the application occupies significant bandwidth.
My application would involve an outbound continuous data stream of 24kbps to a specific server. Inbound data would be only connections initiated from the server (rarely done once established) to adjust or reset the device. This will be the only application I will run on this device.
The application does require use of TCP ports in the 7200-7300 range to communicate to/from the server. I need to be sure your network does not block these ports.
Given the fact that my bandwidth will never exceed 0.030Mbps, I believe it will not "excessively contribute to network congestion" that would be true for wider bandwidth applications such as webcams that are clearly prohibited for good reason.
If you determine my application is not permissible under the 20GB plan, do you offer any other plan that would permit this application to run on your network?
@RCH2444! Welcome to our Cricket community forum and thank you for your post.
We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance.
I do not use either Facebook or Twitter. Is there any other way to communicate with the Cricket support team?
Your "support team" links are useless. They only result in an irrelevant canned reply that did not address the question and provided no way to follow up.
! Thank you for reaching out to us! We offer two awesome Data Only Plans. Data Only Plans do require compatible devices for maximum performance. To see if you have a compatible device, please view this link: http://mycrick.it/b9f8994c
You can also pick which plan is best for you here
It is obvious Cricket can not or will not provide any meaningful technical support for their data services.