Protection

I was told I had 7 days to add insurance and said ok I will call. Well I call and they will not say I had to go in to store. I was never told this. It is 4:00 and the store closes at 5:00 ( I live an hr or more from store). When I told chat representative I didn't have time to go in he said they don't close for 3 or 4 more hrs. I said no it is Sunday. Had I known I had to go in I would have earlier this week as one of the person with a phone went out of town fri so I don't even have access to that phone. I was told I could over phone but no and now I have no protection so I will probably be going back to my old service when my month is up as this is no way to start off with being told the wrong info and not having any coverage.