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Refer a friend

  • 16 September 2022
  • 1 reply
  • 106 views
C

So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.

  1. I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing.
  2. Even in the app it’s unclear how to do it. 

Why do you make it so hard? Oh right, you don’t actually want us to use it. If you want it to be easy, provide the link in an easy to find, easy to see place on both the app and the website. But you already knew that, right?

I like cricket and I recommend it to others. But your website and customer service suck. It’s so hard when I have a question to get the answer. Really hard. More resentment building. Making your customers resent you is not a good business model. It doesn’t have to be that way. 

 

Wait. The link doesn’t even take them to where they can sign up and get the $25? So the entire thing is a scam. Nice.

I mean, you have actively pissed me off now. I’m not going to recommend you.

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Best answer by jdor_Cricket 19 September 2022, 21:00

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jdor_Cricket
Userlevel 4
Badge +4

Hi @cmbs 

Thanks for taking the time to post, and I’m sorry to hear about your experience with refer a friend. We are always looking for ways to improve, so we do appreciate your feedback.

For more information on the refer a friend program, you can visit the link included below, which answers some of the most common questions about our program, including the steps for the whole process.

 

How does the Refer A Friend program work?

  1. Send your personal referral link via text message, email, or social media. You can do so from inside My Account (online) or the myCricket app.
  2. Your friend clicks the link, enters their email address, and a unique 13-character referral code is emailed to them.
  3. Your friend joins Cricket, activates service, and redeems their code in My Account or the myCricket app within 30 days of getting the code. Note: The referral code can be entered during activation or within My Account or myCricket app.
  4. After 60 days of active service, you both get a $25 account credit. This credit will be automatically applied to your account.

Refer a Friend FAQs

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