Question

samsung note 20 ultra 5g not working for 5g?

  • 22 August 2021
  • 4 replies
  • 112 views

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If you look at 5g compatible phones, then follow after their branded phones under byop compatible devices on crickets website, it shows the Samsung note 20 ultra 5g, but even with a "4" notation.  Follow this down and it specifically says 5g as a compatible feature for this phone. However my unlocked note20ultra 5g isn't working with 5g, while I KNOW we have 5g coverage here.  Why is this advertised as working, specifically ok this phone when it's obviously not? Can we call cricket on this and "request" it be activated for our phone?


4 replies

Userlevel 3
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Hi @Skybase 

Thanks for posting. Devices from other wireless providers and/or unlocked may not have access to Cricket’s 5G service at this time. The list for BYOD compatible devices are for devices that are able to work on our network currently. 

For Samsung devices that can access 5G on our network, you can click here and see under “Samsung”. 

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So, I did this. It shows Samsung phones from cricket, then underneath says byop compatible phones.  I click on that. And the Samsung list shows the note 20 ultra 5g....with a small "4" notation.  Follow that notation down and it states clearly, 5g as one of the supported features. This is what I've stated above.

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Notice in the following pictures:

 

Userlevel 3
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@Skybase Gotcha! :) If you have the compatible model number and still not getting 5G, please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, wireless number, and IMEI/Model number for further assistance.

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