Service problem

  • 31 May 2021
  • 1 reply

I live in Chicago and lately I’ve been having an issue with my service, I have unlimited data but now and then my data just cuts off for about an hour and comes back on.

1 reply

Userlevel 4
Badge +4

Hi @Kevin1627 

Please know actual coverage and speeds may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We would love to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue, wireless number, and full address so that we can check for any service issues in the area.