set number of rings before voicemail

  • 25 September 2018
  • 14 replies

How do I change the number of rings before voicemail answers?

14 replies


I know this is an old thread, but here is the correct way to lengthen ring time (as of August 2021)::

After typing in *61*1 the next ten numbers should be your own phone number (at least that's what worked for me). Then finish with *11*20#

Ex: *61*1yournumber*11*20#

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Hello @dock1,

Thanks for your post. You can reach out to us on twitter (@circketsupport) or Facebook ( for assistance. 


I called customer support. They were not able to fix it and made it worse. Now it rings once instead of three times. They put in a service request and said it would be 1-3 days. Now they say 3 to 5 business days. I don't understand how something so simple could be such a major problem. I just wanted them to change the number of rings to at least 7. 

When I dial this sequence on my Samsung A10e I get the error message "We couldn't connect that call.  Please try again".

I've tried to connect to over and over to change my ring delay, but it's just not successful.  This new Samsung A10e is somewhat of a disappointment.  It also fails to switch on WiFi calling.  Not sure if these issues are related.  I have a case number in progress.  Hopefully at least the WFC will get resolved.

Dial this sequence

20 = # seconds for ring
20 = # seconds for ring

Works great
20 = # seconds for ring

Works great

It seems like the max time is 30 seconds. It is not enough. How can I increase it to 60 seconds? 

I dialed in this code (but for 30 seconds) and now calls are re-directed to an at&t messaging system where the caller is prompted to enter my 10 digit phone number. But then the system tells the caller that the user is not found.
HOWEVER, if my phone is turned off, the phone call will be directed to my normal voicemail. What gives?

Nice Information. sad shayri images


We ran into the same problem and called Cricket Support. They gave us the correct code to change the number of rings before going to Cricket Voicemail:  *61*14432803015*11*XX# SEND where “XX” is the number of seconds, either 00, 05, 10, 15, 20, 25, or 30. It worked.


When I enter MMI:

My S9 displays:
Call Forwarding
Connection problem or bad MMI entered.

Thank you. We have a 91 year old friend with a Cricket EC.   I’m hoping one of these ideas work.  She can’t answer the phone swiftly.