This is it

  • 2 January 2023
  • 1 reply

Badge +1

I’ve repeatedly been calling and texting Cricket about your HORRIBlE CUSTOMER SERVICE, and your inability to fix situations when they arise. My last straw with you guys is that you’ve been unable to give me a clear answer as to why I’m unable to pay my bill online and force me to go into the store to pay my bill and force me to pay a $4 convenience fee when I go into store. You don’t even have to response or have to give me a b.s credit it really don’t matter. I do appreciate what some have tried to do to make up for this ridiculous pattern that cricket has with them it’s the same thing over and over with you guys. 


Best answer by James_Cricket 2 January 2023, 23:06

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Userlevel 4
Badge +5

Hello @Wlegion84! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear about your recent troubles with making a payment online. We’re happy to go through some troubleshooting steps to see if we can get this resolved for you. We also recommend reviewing the link below to see the different ways to make a payment to your account:

To go through some of the troubleshooting steps, we ask that you please send a DM to our Support team @CricketSupport 👍