Unable to change Plan services


The app and the online website are both not letting me change anything on my plans. I was wanting to add mobile Hotspot to one of the phones but its not letting me.


Best answer by Marlena_Cricket 5 June 2022, 16:53

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Hi @Ajna20 and welcome to the Community Forum! A pending order on your account will prevent you from making any additional changes until the order is either completed or canceled. We’d be happy to review your account to determine if this is the case. Please send us a PM to @CricketSupport so that we can look into this matter further for you. Be sure to include the name on your account and your wireless number. Please, DO NOT provide your 4-digit account pin or secret question answer on this platform for privacy reasons. 

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