Unlocking Phone

  • 28 March 2021
  • 3 replies

First, I would like to make it clear that I absolutely love Cricket and its services. My wife and I have recommended them to several people over the years. Unfortunately, until the unlock policy is changed, I will never buy a phone from Cricket again. Specifically, the clause in the policy preventing even long time customers in good standing from unlocking a phone for 6 months. I am someone that goes on international trips and as soon as I land in a country (other than Canada and Mexico) my phone mostly becomes a paperweight. The only way to overcome this is to buy a local sim card for my phone and make it fully functional for the length of my trip. Until the policy is changed I will simply buy unlocked phones off of Amazon. I have no plans on ever leaving Cricket, but this policy has made it irrational for me to ever purchase one of your phones again.

3 replies

Userlevel 3


Thank you for reaching out.  We do apologize that you disagree with the unlock policy.  We appreciate the feedback and will make sure to forward this up.  


I just realized this policy is in now in place.  I just switched my phone and see that it is not available to be unlocked for 6 months.  When did BYOD phones come under this criteria?  I can’t understand why this was necessary for those who brought their own phones, and are long time customers. 


Badge +4

BYOD phones are already unlocked. Additionally, if you tell them you’re in the military, they allow you to unlock it.