Voice Mail Deactivated - how long to resolve?

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I’m on my second call/case with Cricket to get my disabled voicemail reactivated. Apparently Cricket disables voicemail for people who don’t use it or something?!? I feel I use mine frequently. Very frustrated to be dealing with an auto accident with the inability to trust my voicemail to pick up when needed. The first case was closed because they said I didn’t answer when they called, but I never received a call or had any missed calls.


What are the criteria for having your voicemail deactivated?

How long should I expect it to take to be reactivated?

I’m extremely frustrated right now and looking into other carriers. Any suggestions?


Best answer by ds329a 14 May 2022, 01:20

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3 replies

Userlevel 2
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Hi @jpeterson90 we are sorry to hear you are experiencing issues with your voicemail. May you contact our Support Team on Twitter @cricketsupport or on Facebook at for further assistance.

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Yeah ... I don't use either of those platforms. 

Userlevel 2
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@jpeterson90 You may also Private Message us for further assistance.