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why is Cricket wireless data so slow now? It takes so long to load a page now. I'm in San Francisco.

T
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why is Cricket wireless data so slow now? It takes so long to load a page now. I'm in San Francisco.

is Cricket Wireless going down the drain? should I be moving to another mvno? if so, which one?

 

Thanks.

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Best answer by James_Cricket 25 May 2019, 19:22

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J
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Hey @tom2018! Welcome to our Cricket Community Forum and thank you for your post. We hate to hear that you are experiencing issues with your service. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
E

It seems there are multiple states having the same service issues this year.  Many of us, from different states, were told there was a tower down in our area when we called customer service.  How can that be true for all of us??

I have been a Cricket customer for 20 years now and I can't remember a time when I consistently had only 2 bars of service. What is REALLY going on???  I drive all day for my job and use google maps to get me where I'm going.  I can't tell you how many times this year I have been stuck because my stupid service is so slow.  If something doesn't change soon I will be forced to find a different carrier.

O
Me too. Especially Instagram and Snapchat been slowing down for me a lot.(not loading at all sometimes). I think it’s because net neutrality got repelled
S
Well its crapped, i mean capped at a very extremely 8 mbps. Wifes virgin mobile gets 40-50 mbps REGULARLY. Does 1 get a refund if we ditch Cricket early for another carrier? U get what u pay for here.
S
Well we know that Cricket craps, i mean caps out at 8 Mbps but my wife's Virgin Mobile plan gets 40-50 Mbps regularly! I get about 8. Do we get refunds for service not used when we leave for another carrier? Like if i paid my monthly bill on the 30th i have to wait til then to SWITCH or not get anything back?
M
Wow im in Oklahoma just got cricket 11/3/19 and OMG its sooo slow I thought cricket was lte 4g lte and use att towers but their network crawls like a snail i get 2bars Hate searching internet bc itll take pages too long to load Whats the deal
J
Same, but it just started a week ago. I live in LA. It's only for certain apps and sites. Like maps is working great, but I can't load Spotify to save my life. Any similar experiences out there. Maybe there's a glitch in some certain apps?
J
Same here. It started exactly a week ago. Certain apps take forever to load and buffer, especially Spotify. Anyone know what is happening? Is there some sort of update I need to make to get my wireless back to normal?
C
I just got this Cricket account. I think it has to do with the downloads. For instance, I can watch Netflix flawlessly, but it took me 20 minutes to download the app. Ridiculous. I'm going back to the the retail outlet tomorrow. If they can't fix this, I'm going to see about a full refund. A waste of time.
C
I just got this Cricket account. I think it has to do with the downloads. For instance, I can watch Netflix flawlessly, but it took me 20 minutes to download the app. I have 60 apps I use on a regular basis, which would take DAYS to download. Ridiculous. I'm going back to the the retail outlet tomorrow. If they don't fix this, I'm going to see about a full refund. A waste of time.

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