Solved

Wi-Fi Calling BYOD Motorola One 5G Ace

  • 19 June 2022
  • 5 replies
  • 170 views

Badge +1

TLDR: Can’t get BYDO Motorola One 5G Ace Wi-Fi Calling Toggle Switch to appear.

 

I bought an unlocked Motorola One 5G Ace from Best Buy a few weeks ago because my old phone died and I prefer unlocked phones to carrier locked models and I had to have the new phone immediately as this wasn’t a planned replacement.

After I bought the phone I got to researching it and realized it was supposed to be compatible with Wi-Fi Calling.  I was overjoyed because the Cricket/AT&T signal at my apartment is spotty at best and non-existent at worst.  I double checked and Cricket says they support wi-fi calling on all of their plans. So I went about researching how to activate Wi-Fi calling on my phone.  Various carriers said it was activated in different manners, not really sure why that is, but I followed all of them and none of them got me to where I could turn on Wi-Fi Calling.

I called Cricket Customer Non-service, and of course got someone who didn’t know an Apple from an Android, he read from a canned script telling me to do everything I had already tried, USELESS.  I tried to get this individual who knew nothing to transfer me to tier 2 technical support multiple times, but he kept denying they even have a tier 2 technical support which is BS. They may call it something else but every carrier has tier 2 technical support.

I read somewhere else that the SIM card can be the hold up, so I went to a Cricket Authorized Retailer who also knew very little about Motorola phones, but who happily sold me a new SIM card. Popped it in, and still nothing.  The spot where you go to Advanced Options ever so briefly flashed when going to the Mobile Network screen but then is gone.  I am convinced this is a Cricket problem and I am hoping someone who actually knows something at Cricket will see this and be able to assist.  I’m super close to switching to T-Mobile because I have their T-Mobile Home Internet Gateway in my apartment and the signal is fine.

icon

Best answer by jdor_Cricket 20 June 2022, 01:59

View original

5 replies

Userlevel 4
Badge +4

Hi @biga200 !

Thanks for posting. Please know that for Wi-Fi Calling capable phones not purchased at Cricket, Wi-Fi Calling may not work on Android devices. What is the model number for your Motorola One 5G? If you don’t know it, you can find this information in the settings of your device.

 

Wi-Fi Calling-Capable Phones

Badge +1

Model number is: XT2113-2

Userlevel 4
Badge +4

Thanks for providing that info, @biga200 

Unfortunately, the Moto G 5G model XT2113-2 is not compatible with our Wi-Fi calling. You can check out the list of BYOD devices with the link below, this model number has a (1) which is just HD Voice (VoLTE) compatible with our network. 

BYOD Compatibility

Badge +1

Thanks for providing that info, @biga200 

Unfortunately, the Moto G 5G model XT2113-2 is not compatible with our Wi-Fi calling. You can check out the list of BYOD devices with the link below, this model number has a (1) which is just HD Voice (VoLTE) compatible with our network. 

BYOD Compatibility

T-Mobile and Metro support Wi-Fi calling for this device, so I guess it’s time for me to leave Cricket. Thanks.

Badge

I have the same exact issue. (as well the lack of 5g)  I purchased an unlock Moto one 5g Ace model number XT2113-2 a few months ago.  The reason I purchase the unlock version vs the cricket version was at the time the price was only a little cheaper for the cricket version, but the Cricket version only at 64gb for storage and 4 gb of memory vs the unlock had 128gb and 6gb of memory.   

 

I did my research and it stated on the Motorola site at the time the following: 

Cricket (AT&T sub-brand) Compatible & supports 4G, VoLTE 5G sub

 

Now the site has been updated after the fact stating the following: 

Cricket (AT&T sub-brand)

  • Compatible | supports 4G, VoLTE 5G sub6 support to be added later

My XT2113-2  just received the android 11 update.  This update should provided the support for all features. 

 

I am not sure why cricket is not allowing this phone to be enable for all services. Its is very clear on the phone cricket has found a way to lock the apn settings and the preferred network settings.  If you are able to have this control over my unlock phone what is the harm of allowing us to have all the features?

 

I would officially  request the XT2113-2 be placed on the white list.  I ask this request to phone support and was told that only the higher authorities could make this request. 

 

FyI> Here is the specs listed on the cricket website for the cricket version of the moto one 5g ace.

Introducing the new Motorola One 5G Ace equipped with a 48 MP main sensor3 with powerful AI features, a dedicated depth sensor, and a Macro Vision lens give you the versatility to capture the perfect photo, every time.

Motorola One Ace 5G
Motorola One Ace 5G

SPECIFICATIONS 

2MP, 8MP, 48MP

Li-Ion 5000 mAh

5.1, A2DP, LE

Motorola

USB-C

Qualcomm SM7225 Snapdragon 750G 5

Octa-core (2×2.2 GHz Kryo 570 & 6×1.8 GHz Kryo 570)

6.7" FHD+

Yes, 15W

16MP

Adreno 619

M3, T3 (mostly tele-coil compatible)

64GB

Yes

5G Capable

Yes

Android 10

4GB

IPX4 (splash)

Nano-SIM

7.48 oz

Wi-Fi 802.11 a/b/g/n/ac, dual-band

No

Back Camera
Battery
Bluetooth
Brand
Charging Port
Chipset
CPU
Display
Fast Charging
Front Camera
GPU
HAC
Memory
Mobile Hotspot
Network Speed
NFC
Operating System
RAM
Ruggedized
SIM Support
Weight
Wi-Fi
Wireless Charging

 

Reply