Wi-Fi Calling BYOD Motorola One 5G Ace

TLDR: Can’t get BYDO Motorola One 5G Ace Wi-Fi Calling Toggle Switch to appear.

I bought an unlocked Motorola One 5G Ace from Best Buy a few weeks ago because my old phone died and I prefer unlocked phones to carrier locked models and I had to have the new phone immediately as this wasn’t a planned replacement.

After I bought the phone I got to researching it and realized it was supposed to be compatible with Wi-Fi Calling.  I was overjoyed because the Cricket/AT&T signal at my apartment is spotty at best and non-existent at worst.  I double checked and Cricket says they support wi-fi calling on all of their plans. So I went about researching how to activate Wi-Fi calling on my phone.  Various carriers said it was activated in different manners, not really sure why that is, but I followed all of them and none of them got me to where I could turn on Wi-Fi Calling.

I called Cricket Customer Non-service, and of course got someone who didn’t know an Apple from an Android, he read from a canned script telling me to do everything I had already tried, USELESS.  I tried to get this individual who knew nothing to transfer me to tier 2 technical support multiple times, but he kept denying they even have a tier 2 technical support which is BS. They may call it something else but every carrier has tier 2 technical support.

I read somewhere else that the SIM card can be the hold up, so I went to a Cricket Authorized Retailer who also knew very little about Motorola phones, but who happily sold me a new SIM card. Popped it in, and still nothing.  The spot where you go to Advanced Options ever so briefly flashed when going to the Mobile Network screen but then is gone.  I am convinced this is a Cricket problem and I am hoping someone who actually knows something at Cricket will see this and be able to assist.  I’m super close to switching to T-Mobile because I have their T-Mobile Home Internet Gateway in my apartment and the signal is fine.