I live in an area where my cell coverage is little to none in my house. I purchased 2 Moto e5 Supra phones and got wifi calling enabled on my account and setup e911. After trying to get it to work for 3 days and over 5 hours of calls with support it still didn't work. I brought the phones into a Cricket owned store and they tried for over 3 hours and finally got it to work. It magically started working on both phones. The thought was if you disable wifi calling shut the phone down then start it back up and then enable wifi calling. BUT that still isn't working now.
There must be a software problem with this phone and it is REALLY frustrating. Cricket phone support is quite incompetent, they tried telling me to contact Motorolla but the manufacturer said this particular feature is a software feature installed by Cricket and not by the manufacturer. It is the typical hot potato pass the buck. Now I'm past the 7 day return window. What a nightmare. Is there anyone competent at Cricket?