wifi calling doesn't work on 2 phones

  • 26 April 2021
  • 1 reply

I have 4 lines with cricket, 2 are actual cricket phones and neither of them are able to use wifi calling. Keep getting the oops error message after we enter the address. I've contacted support several times and they have been unable to resolve. I went to the store and got a new Sim card for on of them and that didn't work either. More than a little frustrated at this point.  Not sure what the problem is, we've checked the IMEI number, checked the address. Any other ideas?



Best answer by do3908 26 April 2021, 22:39

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Userlevel 3


Thank you for reaching out regarding your Wifi calling issue. 


We would like to look into this for you. Please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of your issue.