Question

wifi calling doesn't work on 2 phones

  • 26 April 2021
  • 1 reply
  • 96 views
K

I have 4 lines with cricket, 2 are actual cricket phones and neither of them are able to use wifi calling. Keep getting the oops error message after we enter the address. I've contacted support several times and they have been unable to resolve. I went to the store and got a new Sim card for on of them and that didn't work either. More than a little frustrated at this point.  Not sure what the problem is, we've checked the IMEI number, checked the address. Any other ideas?

Thanks

1 reply

D
Userlevel 3

@kmcnulty7981 

Thank you for reaching out regarding your Wifi calling issue. 

 

We would like to look into this for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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