wrong email setup by cricket for hbomax

  • 17 September 2022
  • 1 reply


When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!

Please help if you can.


Best answer by jdor_Cricket 19 September 2022, 20:49

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Userlevel 4
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Hi @Patti1970 !

We’re sorry to hear about that experience. For help with updating email address on account, you can send us a private message to our @CricketSupport account with your wireless number, name on the account, and the correct email address. Please know that to sign into HBO Max, you would not use your email address. You would open the HBO Max app, click sign in, click sign in with provider, select Cricket Wireless, and then enter your Cricket account username and password.