Question

wrong feature

  • 18 April 2021
  • 3 replies
  • 52 views

I have been a customer of cricket since 2017. I just realized that my second line had the 10$ Hotspot feature removed. I paid my bill ahead of time and I know that my bill included that feature. Why would it have changed without notifying me?


3 replies

Userlevel 3

@Tracig14 

Thank you for reaching out.  If the device is not compatible it will remove all features that will not work.  The device must be on the device compatibility list for hotspot.  You can see the link below.  

https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html

 

Its had the same plan and feature for over a year and is on the compatability list. 

@Tracig14

Thank you for reaching out.  If the device is not compatible it will remove all features that will not work.  The device must be on the device compatibility list for hotspot.  You can see the link below.  

https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html

 

Its definitely on the list and has had the same plan and features for over a year.

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